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Discovery Health Medical Aid / let care plus medical aid

1 Durban, South Africa

We are sitting in hospital for 4 hours and still waiting for authorisation. This is ridiculous. How do you treat people's lives like this. Would in have to die Before I get authorisation. I came in to the casualty ward as an emergency. The doctor has authorised my admittance over 3 hours ago but I am still sitting in the reception area of the hospital with a drop in my hand because I cannot be admitted because of discovery's uninterested approach to my medical care that I am actually paying for. Worst of all this is my first time using the medical aid since its inception. I am furious with the service and lack of care. Get your act together as a company to give clients who are patients the care they deserve

Nov 28, 2018

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