[Resolved] Direct Web Design — web page design
I had my webpage designed by Roman who at first seemed ok until you pay your money and then the service rapidly declines from that point forward. I wasn't satisfied with the product and requested the money back guarantee he offers, however was told once you received the webpage you are not entitled to your money back. The issue here is that until you pay the money you cannot see how your page will look or work and therefore the concept of a money back guarantee is a scam. I finally spoke to Roman (the owner) on the phone and when the questions became too hard and he couldn't answer them he said he was 'at lunch' and couldn't talk anymore.
The page itself is a template stolen, even though his webpage advertises no templates are used. The templates are very difficult to use and if that is what you are after you may swell take up the multitude of free sites rather than pay this company.
Totally disappointed, dissatisfied and would not recommend this company to anyone. Be very careful when going through them if you chose to. But in all honesty its not worth the hassle. I should have paid more and get a decent service that this scam artist.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Direct Web Design Customer Care's Response · Oct 27, 2017
Hi Mr Pee, if that is your real name, you make a strong elegations about having a stolen template, are you able to prove this or have any evidence or are you just assuming this? What is the name of your website if you did get one built by us or not as this sounds like a fake review.
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