Direct Energy / misleading sales rep., illegal/unauthorized charges
On April 14, 2015, an agent wearing a Direct Energy fleece and ID badge showed up at my door. He offered to consolidate my gas and electric bills (with no charge), which would save me administration costs. For the record, my regular energy provider is "Direct Energy Regulated Services, " and therefore, I thought I was working with the same company. In any case, the agent offered to do this consolidation if I signed their five year contract. I signed on under the premises that I could cancel within 10 days, and also under the assumption that my bills would be cheaper.
The next day, after some digging, I realized that Direct Energy and Direct Energy Regulated are in fact two different companies, and therefore I was deceived in signing up with a different energy provider entirely. On this same day, I contacted the Utilities Consumer Advocate (UCA) in Alberta to file a complaint. I explained the story, and they said that they would forward my complaint and also cancel the contract on my behalf (interestingly enough, Direct Energy was charged by the government to stop this kind of deception in 2009). I also contact Direct Energy directly to revoke the contract, and they agreed. Finally, later in the afternoon, a representative from Direct Energy contacted me via phone and asked if I wanted to continue with the contract (since they are legally supposed to check with me anyways), and I told them that I would not since I was intentionally deceived.
It is now June 28, 2015. Just last Friday I received a bill from Direct Energy charging me for their services. Although on THREE separate, I had requested that my contract with them be terminated with one being an actual complaint to the government, Direct Energy still had the gall to charge me anyways.
Direct Energy, in their interaction with me, is clearly conducting illegal business practices. I am complaining here for now, although on Monday, I will proceed to make yet another complaint to the UCA about this. Furthermore, I hope to expose Direct Energy to the media if this issue is not resolved immediately.
Consumers beware. If Direct Energy shows up at your door, it would be in your best interest to report this to the police. Do not do business at the door.
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