Digital River
reviews and complaints

Who authorised you to automatically renew my subscription without asking me?
Kindly refund money immediately,
Polyxeni Spanogianni

Your subscription has been renewed
Dear Polyxeni Spanogianni,

Your AVG TuneUp subscription has been automatically renewed, and you have been charged the amount below.

Order details
Order number: [protected]

Product Name

Price Incl. VAT

AVG TuneUp
1-year subscription, Unlimited devices
billed annually
£44.99

Automatically renewed until: 14 April 2020

Payment details
Card ending: ****************
Subtotal: £37.49
Tax: £7.50
Total: £44.99

A payment has just gone through my bank account of €79.99 for an alleged order of AVG antivirus supposedly on 1.1.2019. My computer ceased to function about that date, having been left unused for more than a year without the battery having been removed.
I have not replaced my computer, and thus cannot use this AVG service.
Please refund the payment ASAP.
My name is HUGH COATES
My email is [protected]@yahoo.es

After checking my pay pal balance I noticed a transaction to this company for £59.99.
I disputed this payment with pay pal and they say it was an authorised payment. I have since checked back on my payments for last year and the same company took a payment of £74.99 which I had overlooked. I don't know who this company is and I certainly have not agreed to these payments and do not know how they have been able to take this money from my account, I haven't signed any agreement of membership with them

Regards

Linda Harrison

I used an old computer that has a free version of AVG on it. Last Thursday, Feb 7, a pop up appeared asking if I wanted to upgrade/update AVG. I hit the RHC X to close the screen because I didn't want to upgrade AVG. On the same day, a charge for $89.99 was processed on our card.
We are not aware of any other internet purchases made on the card on the day and many of the complaints on your system seem to be for unauthorised payments to AVG.
The payment only reference I can see is 0702 AUD000000008999.
Can you please tell me what the charge was processed to?

My name is sheila o'hare and I am an 81 years old pensioner. I have recently had a deduction of £49.99 that was automatically taken from my paypal account without my knowledge and without my authorisation.

As a pensioner I don't have access to this amount of money and it is worrying me greatly. Please refund immediately or call me on [protected] to explain.

Regards
Sheila o'hare

Ref: - b-2gy695030s406132r

Re DRI*AVAST Software order [protected]

It appears, you do not keep your orders up to date. This order was cancelled during the free trial period. I was at that time advised, my request was accepted and order cancelled. Now in January, Digital River has taken $ 104.99 from my account with no authorization. I do not run the program, the cost refers to.

I now require you to refund all costs at your earliest, with apologies for your action.

BILLING ID - B-36W29047WT270243U

16 Nov 2018

I have an unauthorised amount of $179 been taken from my bank account. I have not purchased anything from your company and do not need internet security with avg which is what it is regarding. I need the amount reversed back into my account please l am on my own as my husband is in a nursing home eith early inset Alzheimer's and that money in my account us hard earned money l put in on Friday to pay my legitimate bills. This will cause me financial hardship now which l didn't account for. Please please please look into this matter it us an urgent situation. Your sincerely Sarah Stephens
mobile [protected]

I checked my bank account and there are 2 withdrawls waiting to be taken out one for 21.20 the other for 5.25. I called [protected] and was told I need to give him my order number. I do not have a order number I did not order anything. Then he said he needed the card number it was taken from, thank god I cancelled that card before calling them. So I gave him a dead card and he still insisted I give him a order number. I was asked for my e-mail addresses. Then he said I have to send my bank account statement so they can verify my complaint. I told him I was contacting my lawyer and he hung up.

I have been charged today on my Amex for £44.99 which was not authorised. This must be refunded immediately. I do not have an order number as I did not order it. My e mail address is [protected]@g101.co.uk. I tried to go on and resolve this online but when I enter the password (after copying and pasting it so there were no errors) it would not give me access. I then pressed forgot my password in order to generate a new one but all it did was reconfirm the original one and I proceeded to do the same again and was still denied access.
Please refund me, take my card off your system and delete me from any further transactions

Natalie King

An urgent response is needed
i have been charged £72.99 on 29.10.2018 at 6.46 for something i have not ordered
the transaction went of my debit card ending 9125
transaction digital river co clare ie
i cannot cancel from my end as it is a pending payment
please cancel as a matter of urgency
and let me know asap as to why this has happened
mrs a skidmore

I have a deduction of A$153.99 coming off our Company Credit Card with no accompanying paperwork.
I am led to believe that this deduction is for AVG.
Please cancel this deduction immediately as we no longer use AVG on any of our computers and haven't done so for some time.
Please contact me on the email below with confirmation that this cancellation has been processed.
I would also like a refund of A$153.99 which was automatically deducted without permission on 16th October 2018 from our credit card.
Regards,
Jenni Wright
Accounts Manager
Burlington Berries Pty Ltd
157 Burlington Road
Cressy. TAS. 7302
[protected]@burlingtonberries.com.au

Guys, do something to change your processing name when taking payments from personal accounts. I have wasted 20 minutes trying to find out who you were and why your name was in my personal account, only to discover (in a goggle search) numerous individuals who have experienced the same thing. At Least put AVG into the title so that we know we haven't been hacked, but have simply paid for a service. Kind regards. Maureen Andrew

My Name is Grace Middleton, AVG ACCOUNT.

On 31st August, 2018, my Mastercard was charged (..0623) AU $32.99.
Transaction was processed 4th September 2018.

On 8th September 2018, my Master Card was charged AU$ 69.87, transaction was processed on 11th September 2018. This is the whole total of Order No.
[protected], order date 6th September. 2018, being AVG AntiTrack AU$29.88,
and AVG Secure VPN AU$39.99.

Please explain the charge made on 31st August, and credit AU$32.99 to my
card or give me an explanation of the charge for AU$32.99 please.
Yours Sincerely, GRACE MIDDLETON.

Since March of this year you have been charging me 7.42 - 8 DLS USA. I have never bought anything from you. I did not even know you existed. Please return to me the money that you have been charging me and do not continue doing so. At present the total amount of this charges is 52.66 US dollars. I send you the photos of the charges that you have been made me. In their appear the last numbers of my mastercard 726 and I am from the Mexico City region. The mail to which you can write me for this clarification is [protected]@itesm.mx
My name is Silvia Covarrubias. I thank you very much for your prompt response.

Hello, I was a previous customer with AVG antivirus protection, but have not renewed the cover; however, was charged on the 21st of September AUD 99.99

It should be noted I am not using your virus protection at this time, and I am not aware of any arrangement that gives your company authority to charge me again

I would like your reply and immediate credit to my credit card

I can be contacted by email < concos.[protected]@gmail.com >, or by phone
+ [protected]

Constantinos A Costalos
Martin Ct
West Lakes
South Australia

You taken £39.99 from my PayPal account could you please refund it as I no longer require this and I don't think I was given the option to renew it please could you send proof of my renewal and when you notified me that you would have been taking money from my account I no longer require protection for my PC could you refund the full amount and let me know what your intentions are thank you Kevin

Payment for £39.99 taken from my barclays account on 16th August 2018. Bank have no information about your company. This is a fraudulent transaction. I want a full explanation as to how you got my bank details. Want a full refund immediately. If this is not forthcoming within 4 working days the matter will be taken further. On my own investigations this seems to be a problem numerous people are experiencing.
C Mynott

Good day, I experienced a nightmare with the dealing with your reseller Digital River. I have been using your software since 2012. I went to upgrade it taken advantage of your
half-price special. In speaking with a digital River representative who had a horrendous foreign accent. She was located in the Philippines. She did everything wrong. She could not understand me and I could not understand her. Finally, after a good 20 minutes. using my American Express card we were able to get through this. after all was said and done she sent me the wrong product for Microsoft PC. When in fact she knew I was upgrading a Mac machine which are ready purchase software from your organization in 2014. I immediately called back when I realized the download was not for my Mac. I got a second person young male who also spoke very rapidly and difficult to understand. He won on to a complete dissertation. How I would have to return the first item and credit my American Express card and repurchase the proper item which I should've gotten the first place. Billing me twice. The entire project took almost an hour to get through having to use three different email addresses and multiple passwords. Your Corporation really needs to have responsive representatives who understand and speak the King's English. Trust me when I tell you I love your software. But, in dealing with online representatives were very difficult to understand and who do not understand me. This experience was truly I tell you aggravating. On a scale of 1-10, 10 being the worst experience these people hit in 8. This experience truly ruin my day! Notwithstanding, now having to deal with American Express and therefore the department to clarify the situation. Your records and for legal purposes might customer order number with digital River . I am currently working in law enforcement for over 40 years. I find the work force out there, ill-informed as to their products and lack the necessary attention to the customer and the sensitivity to their needs. Digital River and their personnel located in foreign lands becomes problematic to say the least. Thank you for your anticipated help and correction in this matter. .

Good day! I have received notifications via texts saying that the unauthorized charges have been refunded. However, I wonder why the amount in my credit card keeps going down. Please settle my refund. I did not authorize any transaction with any amount other than the free trial for 60 days for my Avast Antivirus. I even checked my email that I have $0.00 of transaction, just recently. I am looking forward to your solution as regards the matter. Thank you.

Noticed today the following transaction on my Visa credit card statement
"12 Jun
DIGITALRIVER IRELAND SYDNEY AU (104) (94.29 AUSTRALIAN DOLLARS) - $102.42"

Are you able to tell me what this charge is for, I have never dealt with Digitalriver and have no idea what this charge is for.

I therefore request a refund, please

Name on card: PT MATHIESON