Digi / they charged more than I had spent
I have been using Digi prepaid since August 2007. So far, I enjoy using this service as Digi always send some promotion service such as giving discount to make a call to Indonesia, discount from reload and many more. To gain those advantages, I increase the amount of my spending by reload my number frequently. Unfortunately, since last year I discovered that Digi promotion is counterfeit. Sometimes I do not get any from those benefits, moreover Digi charges more than I had spent. Another matter is my member of friends and family is deleted by itself without I make any changes. As the result, again, I charged more.
I am so disappointed by Digi services after facing those matters. I wish Digi could make consideration by looking back into my usage history as this would be fair to me. As well as some charges which I did not use but was imposed to my number could be compensated back by Digi.
Anthony Fong Chee Fun's Response, May 27, 2018
No network coverage for the whole day, cannot make call and receive call.
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