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Dell Computers / I urgently need an experienced, english speaking person

1 United States Review updated:

I have tried to resolve my NEW computer problem with Dell Technicians several times, in fact spending over 4 hours at one time with them. I was told by 2 different technicians that they would speak to someone and call me back with a resolution. However, that never happened! When calling again to speak with a technician and after their reviewing the notes on my calls, they tried to problem solve and were unable to resolve the problem. I am very, very upset about this situation. I NEED my computer and cannot continue to be without it. I urgently need an experienced, English speaking person to call me and resolve this situation. I ordered a Dell as I have relatives who work for Dell and highly advised as to their reliability and their service. However, I have not experienced adequate service in resolving this problem.

Ma
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Comments

  • Le
      9th of Jun, 2009
    0 Votes

    I am so dissappointed with my dELL LAPTOP AND LACK OF AN English speaking person I am ready to throw it out the window purchased a studio 15. It just shuts off the screen goes black and you loose everything... I have had every tech possible try to help plus have sent the comp. to the techs and it came back minus a new hard drive they said they didn't carry them there so why did they have me send it there to begin with? Finally received new hard drive with no screws to insert it..It has been a hassle from the first week I received the garbage computer. I called within the 21 day trial date to make my complaint, They told me they fixed it so I like an idiot beleived them only to have the computer start shutting down again now the 21 day grace period is past and they won't allow me to return or exchange it.. Where or whom can you go to? We need these problems resolved? As you guessed the computer still just shuts off all be itself... Lesa Buckley

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