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DaveandBusters / bad attitude/poor customer support

1 Honolulu, HI, United States Review updated:

Lost my card with approximately 8000 tickets on it.New card I was issued had no tickets on it.Was told if I could find an offer with my old card number
could replace card I paid for and gave me with card
with points on it.Needless to say I came back another day and deskperson did not bother to check on number just grapped card and handed me back a gold card zero tickets.Spoke supervisor Myra no checking no explanation can not do anything for you.Contact
number on card - one person working 40 hour week
get back to you in order recieved-still waiting.
Sure I would like my points back .The prizes
are a big part of thier advertising.More important to
me is the attitude of employees who are supposed
to be working for an entertainment company espicially one who does so for Keike(kids as well)
The computer screen says no prizes for the kids
Next.The computer screen is not your customer.
With no customer support and an attitude that we
do not have to explain are program you have to find the parts that contradict are web page advertising on your own this company is just one lawsuit or accounting irregularity away from disaster.

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Comments

  • Po
      6th of Nov, 2010
    0 Votes

    Dave and Busters is not intended for kids. Alcohol is a big part of their business. Also, why are you blaming them when it is your fault that you lost the card?

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