Cymax Stores / Defective loveseat
I ordered and recently received a recliner love seat from Cymax Stores. The love seat was defective which I found out about shortly after delivery. The delivery men had already left.
One side of the love seat wouldn't lock down after reclining I immediately called Cymax and spoke to a specialist. She advised me the defective love seat would be picked up and a new one delivered to me.
About 2 weeks later, I received a large, heavy package from Catnapper (manufacturer). The packing slip said it was the mechanical mechanism for the recliner.
I contacted the specialist again (ReneeL) and asked her when someone was coming by to fix the recliner and denied she had ever told me I would receive a new recliner when I questioned her about that. She said I should contact a handyman to put it together since I am saying I can't do it myself!!
Oh, and I would have to pay for the handyman myself.
I contacted them again today. I spoke with (Nathanial). Renee was too busy to speak with me. I told him to pick up the recliner and the heavy package and return my money.
He said a return specialist would contact me within 24 hours. Another run around, I'm sure. This has been going on for over a month.
This is a sleazy company. I am considering a charge back and putting the merchandize in my garage waiting for them.
I am thinking of doing a charge back.
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