CVS
reviews and complaints

I had an unbelievable experience at CVS Garden Street Titusville Fl. The internet said they were open till 10.00 pm I was about 40 minutes away to arrive at 8.55 PM too get my medicine I needed terribly. So there was an announcement, the store was closing in four minutes as I approached the window. I saw the pharmacist and stated how much I had hurried hoping he would understand my situation; he stated you can drop it off but I won't fill it. He randomly went too the computer to only criticise me more. He proceeds to ask why didn't you just go too the Merritt Island store? (I have a home pharmacy I thought) And why didn't You fill this last month (my father had a stroke in Michigan) really? He then said I have 34 pills available but you will have to forfit the remainder of the prescription, Really? He was soooo rude I couldn't believe how mean he stated it. I had other filled prescriptions to pick up and he told the check out clerk let's see if they will even ring up now it's 9.02? really. After, I was in my car only too watch him leave in the same car with the pharmacy clerk my daughter had complained too!. How do absolutely horrible people hold such important customer service positions? This overweight middle aged balding man with glasses was so judgmental with an aggressive demeanor, I'm still stunned and disappointed I was treated so badly by him due to closing time.

CVS pharmacy bellmore Ave, NY
I had return some product got the wrong color, vitamins, first you don't need people Licenses because your invaded your customer privacy for hackers, from selling our information . make the exchange easy because you will lose customers. less then 10.00 you don't need ID. I couldn't even exchange my hair color . iwill call up the news because your mistreated your customer and I spend lots of money and I can go to others. if you like to keep your loyal customers . here is a tip we can provide a library card or medical insurance card for a simple ID. under 10.00 please . I wont buy anything until you change this and I will tell my friends and family and face book.

I was returning a item without a receipt which I have none done before and I am a regular customer of CVS at Lindbergh and Lemay Ferry Road, St. Louis, Mo. I explained to him that I always have a receipt this was the first time I did not, and he proceeded to tell me "well If you continue to do this you will be flagged and you will have a problem", I just stood there, kinda stunned, and told him, I just explained to you I have never done this before and do not plan on doing it again. That statement that came out of his mouth I found to be very rude. It may me wonder why treat a good customer like that, maybe he is not a people person and maybe he should not be behind a counter.

I recently had a very bad experience at your Fallston MD location with your manager Tara. If this is how your managers treat long time customers I'm planning on taking my business elsewhere. I went in to pick up one piece of cover girl make up and noticed that half of the covergirl make up was on clearance marked down 50% great I'll stock up I grabbed the last three of my Shade on the shelf and the last 2 of my eyeshadow. Get to register none of it rings up correctly neither piece the polite cashier behind the counter says I'll go go check with his scanner he comes back and tells me it's a different Shade not the one I got even though I grabbed all three of them off the peg with the clearance ticket I said okay he scans the eyeshadow same thing does not ring up he goes and checks this one and same thing. At this point I am upset because it's not my mistake that they are in the wrong location or the label is put on the wrong product. No where on the label is the shade written and there were multiple in front of the wrong label. He asks me if I want the manager I said yes please. Tara comes up to the front and as he's explaining to her what happened she interrupted him mid sentence and says yes some shades are marked down. I politely jump in and say half the cover girl wall is marked down and very confusing to a customer to shop if it's only some shads why is the color not on the label and why is it stocked incorrectly. Her response to me was customers move stuff and she won't honor the clearance price. I said a customer will move multiple of the same shade. Her response was I'm not gonna stand here and argue with you. I never raised my voice at her I was just trying to understand how this was my fault and felt as though she should have done something to correct the situation even offer one at the clearance price or even apologize for the inconvenience. Which she never did not once. I am a long time loyal customer at CVS and will take my business to Walgreens if this is how you allow your managers to treat customers. I took pictures of the clearance ticket on the shelf and told her I could show her and she could see how it was confusing and wanted to contact corporate about her service. She wrote the Cvs customer care number down and her name. Horrible customer service skills and not at all what a manager should be

My family and I had an awful experience with a cashier at our local CVS pharmacy drive thru. The associate was very rude and unprofessional. Her mannerisms towards me were uncalled for. It was around 930 pm. After making us wait for her to assist us, she was short and quick to answer with a smart remark when I asked her a question. Never asked if I had any questions for the pharmacist. At the end of my transaction, she didnt say one word - not thank you, have a nice day or anything. Our total time in the drive thru was 12 minutes.
This was cashier 78 at store 5201 trn 0840

Hello my name is Brittany Anderson and I am a 34 year old disabled female from Indy. I live in Avon, Indiana and use the CVS on Dan Jones and US 36. Last month my pain doctor had increased my medicine and forgot to change my initial script, which was fine, I thought. So I took home my old script but still started new dose because I was sure I would just get rest once my doctor fixes it like she was to do that day. My doctor fixed it immediately and I call to get it and for at least the past 6 months, I was treated like I was an addict trying to trick them. They treat me like trash every month. This is the 4th time out of 6 months they have caused me to have withdrawls for no reason with no remorse. This time, they say we never got the script to show new dose. Well I call my doctor and she confirms she did. So then I call to fill it and they continue to say they don't have it. I call my doctor back and she puts me on hold, calls CVS, and they were to fill the fix. I never got message saying script is ready so I call again, they now say insurance wont cover it until next month. Even though I kept being talked to badly I tried to explain the script was sent to show it was a mistake and needed 30 extra pills to fix dose. They refused. So over a months time I finally see on my CVS account they did get the new scripts to fix and not only that but I get an email from my doctor saying they never once even sent for a prior authorization for the med to attempt to fill, not once. My doctor tried everything she thinks she could. So I went 9 days without any of my medicine and I take Morphine the extended release 2 times a day then changed to every 8 hours, making it 3 times a day. I could not get out of bed, I could not barely eat, I was sick like I had the flu with a fever, my pain was at a 100+. I should never have to suffer like this. My friend called corporate last month or month before because I went through withdraws for 4 days that time after they kept telling me we don't have a script, treating me like crap. My doctor called them on the 4th day and boom they found the script all a sudden. This has to stop. I cannot even go to Walgreens cause they do not take my insurance. If happens again I am calling Channel 6 news on them. The rest of the meds I take are replacement meds for removing my pituitary gland in my brain, if I ever go without them, I will be dead within 7 days. This is hell. My doctor says her patients call all the time with the same problem and is always cvs. Also, my sister works in healthcare and she sees it daily and has experienced it with them refusing her daughters meds until the doctor calls then all a sudden it appears. Nothing was done with last phone call obviously so it has to this time. I suffered badly for 9 entire days like as if I was an addict on the streets.

I have been using the CVS on Burbank in Louisiana for almost 2 years. In that time I have had the worst experience. I had a very serious eye infection and needed prescription eye drops ASAP. They told me that they did not have them and I would have to drive to another pharmacy miles away to get them. Meanwhile I was having issues seeing and they told me to drive somewhere further away. I have been getting another script filled there for almost 2 years. Now they tell me they don't have it and no other store carries it. She told me to go somewhere else. I also had an issues with my insulin. This isn't something I can live without and my requests were ignored. I finally called CVS costumer service and the woman "couldn't find" my profile so there was no way for her to verify my information. So I took the pharmacy tech's advice and took my business elsewhere.

Hello my name is d. Delani at 104 round swamp rd, old bethpage. My sc# number is [protected]. I had purchase a hair dye and bought the wrong color. Sure enough I exchange it and show them an id and your receipt said decline. Im only changing the color and you should not need id for an exchange. You end up holding the line up and anything under 10.00 no id. Bc cvs is very busy. So if its a problem I will go else where this is at bellmore ny on bellmore ave. Because im going to report this to the news and the complaint unit. Please fix this becaus I spent lots of money there... I will be waiting for a reply. Thanks please email at [protected]@outlook.com

I was at the CVS @ Rutherford Crossing, Winchester VA on 6-13-18 at 6:50pm. The lights were off in the pharmacy but the African-American tech said she could still wait on me, it just meant they were closing in 5 minutes. She saw that the prescription was sent from Valley Health Urgent Care next door and asked the Middle Eastern decent pharmacist if she could fill it. She didn't look up, flatly said "NO, we close in 1 minute, they have to go someplace else". I looked at the clock in the pharmacy, then at my phone and the clock in the pharmacy is set 5 minutes fast. I needed to get an antibiotic filled for my daughter who was diagnosed with Strep Throat. The tech said she would transfer the RX to the Amherst Street store and it should be ready for pick up when we arrived. I did some shopping and then arrived at the other pharmacy 30 minutes later. They never received the Rx and actually had to transfer it over themselves. Then had to wait 15-20 minutes for it to be completed. All the while, my daughter who never complains, was crying from the pain.

I have experience this type of treatment before and this is why I have changed to a different pharmacy. I would have used them last night but they were already closed.

I find it very poor customer service that the pharmacist refused to fill our prescription BUT when I walked away I overheard a conversation between another customer and the tech that he HAD to have his Rx immediately and the pharmacist filled his! Secondly, it was ridiculous that the Rx was not transferred to the other store and ready for us when we arrived. I certainly hope you give these 2 ladies training on customer service skills.

I started using CVS Pharmacy in Gadsden Ala. On Hoke street in May 2018. On the 1st prescription I needed to be filled they said they were out of it. But had 3 available for me that day and would order it and have it for me the next day. So I go back to pick it up and they said they didn't order enough to fill my prescription and gave me 3 again and said that they'd have it the next day! My home is 27 miles from CVS and I had to go back 3 days in a role to get my entire prescription! So I went to get my medicine yesterday and again they don't have it and said that they have to order it! This is very upsetting considering that I'm without my important medication for 2 days now. This should not happen. Something needs to be done about this ASAP. Please address this very important issue. It would be much appreciated. Thank you for taking my complaint.

CVS has not had my medication in stock with not only 1 now, but 2 different prescriptions. I just don't understand because these are medicines I take every month, so why are they not in stock when I go to pick it up? This time I am having to wait a week for my medication to come in (when initially they told me it would only be a few days) so that means a week with out my medicine! This is so ridiculous and I am over it. I understand if it was just one time, but it's not! It's been multiple times with 2 different prescriptions! I have to have my medication and this is very very frustrating!

West Lebanon, NH pharmacy is awful. The customer service is horrid! They are all rude, they talk for 5-10 minutes to each other before approaching you at the counter, like you just got there. The Pharmacist himself is included in this, he tries to impress these young techs with his stories about getting drunk/partying, and sexual innuendo. What a horrible couple of experiences I have had.
Not to mention, they need to give you meds too. Good luck with that if you are a transfer from another pharmacy. I have atrial fibrillation and they would not give me my meds for 48 hrs. Okay, I had 4 left still. 10 days later after calling and being hung up on 3 different times.. going in twice, I got my meds. They acted like I was the one who forgot to actually call and get transfer. Luckily, the ER had some. That is where I ended up thanks to their lack of ability to do their jobs.

I'm calling to complain about an employee that works at the location at 680 McCarran Boulevard in Sparks Nevada her name is Tina she works in the evening time. I have lived in this area of Sparks for my entire life and I have always gone to CVS and I spent a lot of money there that's where I going to shop for all of my employees when I'm doing employee functions and I spent a lot of money there . The last couple times I've gone in there in the evening time and employee named Tina the second I walk in she tells me in front of everybody yells across the store no! you need to get out of here you can't be in be in here, you were caught stealing you're not allowed in here. She is extraordinarily rude she's very disrespectful. I have never ever stolen anything in my entire life and I don't know who she is mistaking me with but I told her that she has the wrong person I've never been kicked out of there and I am so angry right now I went to go buy my son candy and medicine because he's sick and she kicks me out again. Her behavior and her actions and the way that she presents herself and represent CVS is unprofessional and disgraceful. This kind of customer care is unacceptable, it's embarrassing for you guys it was embarrassing for me and it's just extraordinarily disappointing. I have never had a problem at CVS I enjoy the store it's one of my favorites but now all I have is a bitter taste in my mouth for it because of a bad employee and her not checking her facts before she goes wrongfully accusing people of such a horrifying thing. I have worked in management for 10 years and I get it people do come in and steal and try to get them to not be in there anymore and to discourage that behavior but I also know that from a business point of view we don't just go shouting out at people and accusing them of being a thief without checking the facts or double-checking somehow someway that they've got the right person.
On the first occasion that this happened it was me and my girlfriend who is the same as me runs her own business never been in trouble a hard-working woman, and Tina the cashier there accused us both of being thieves that have been caught before and kicked us both out. I truly hope that this is dealt with and that there is some sort of procedure put into place or method that is used for them to identify properly the people that they're kicking out because I am just so incredibly disappointed right now at the choice of employees left in the store at night time by themselves with no management to speak with.

I use the pharmacy in Gloversville, NY. For the last three months, my scripts have either not been ready as promised, lost!, or just not done! It is a 25 mile round trip for me to go and get my meds. They have even lost a controlled substance script! Today I went to get my Glipizide script, which the automated call said on Tuesday would be done by today. After waiting in the drive thru for 15 minutes, with only 2 cars in front of me, I was told my scripts, again, weren't ready...it would be 45 minutes. I was already late for work at this point, so I just left
I called the store to make sure my meds would be ready by tomorrow, no apologies, nothing. I will be calling my Dr. On Monday to move all of my scripts to a more responsible, and efficiently run pharmacy. So sad after nearly 20 years...i wish you luck because you went from 5 stars to a minus 10.. never again!

After using the CVS Nasal Spray for 5-6 days my nose became very irritated and painful. After doing some research I found that this is a CVS form of Afrin. Afrin makes it very clear that it should not be used for more than 3 consecutive days. This is not stated on your bottle. You might say it is stated on the package (I don't know if it is), but it should be on the bottle...packages are often disposed.

My pain management dr. Change my medication due to my condition worsening. I will be having neck and back surgery very soon but in the mean time to control the pain the have incorporated pain shots and my meds were changed. The man say I have to wait until my tramadol is gone? What do you mean gone the no longer work! Why is it that this uchenna ndulaka at [protected] not just call the dr. Office? What right does he have to say that I have to continue to take this medication and wait 2 weeks before I can get the new meds! Who the hell is he? He is not my doctor as a matter of fact hes not a doctor at all! I think this man has totally over steps his authority! He thinks hes a doctor! This man just needs to call the real doctor and follow her instruction. I am going to sue your company if I have to take more of a medication that doesn't work anymore. Why do I have to stay in pain? And why is he not calling my doctor office? Why do I have to wait 2 weeks? My new meds may be from the same class of drugs but the dosage are different. Im being discriminated against due to my disability!

I have visited Cvs 3847 on smoky park hwy several times and the store manager and two female employees are always rude. I feel that this store is no a respectful store and I plan on going to somewhere else. How can customers be ignored and talked to by this establishment? I will continue to use the drive thru window for my scripts I need filled but I am not planning on returning back inside. Thank you!

I just left with the promise of never to return again. I have been a loyal customer for over 10 years +. I purchased close to 100.00 of products today and a mis-marked item was rung up incorrectly at the the register. The associate assisted me and discovered that it was a store error but assured me they would make it right. At the register that associate was rude and obnoxious and stated I would have to wait 30 minutes for a manager to return. Then I was told my coupons would not be honored. The was cvs in Rosemead ca and my number is [protected], so you can confirm my loyalty and be assured I will NEVER be back!

Thanks CVS pharmacy in columbia, Pa for dropping the ball yet again! Today after my father had surgery, we picked up his antibiotic. We get home and I inspected the pills and instructions as I always do. Then I pull the insert about the medicine out of the bag. Well what do you know, it's not for the medicine we received. Thank god, we received the proper medication, however, I need these sheets to know possible drug interactions and side effects. My parents receive all of their maintenance drugs by mail order, thank god, so it's super important to have information on drugs that must be taken on the fly. Thanks for making a caregivers job more difficult. You will not be seeing my family or their money again. I really hope that the person who is taking latuda isn't a first time user, the side effects are insane!

I have been a customer of CVS for years.I believe a rude cashier named Courtney at Wheeling natl road CVS might have flagged me for complaining about a return going back on my husband's credit card, and not being able to just get store credit. Courtney was snippy to me when complaining. The next day I went to make return and was denied, this has never happened in all the years I have been shopping at CVS. No customer should be treated like this, I always loved CVS and spend so much money there. We get our families prescriptions, I also shop there nonstop. Can you please send me the reason why this happened to me? I called the number on the receipt and the man couldn't give me any information about why I was denied and was very rude to me after I asked too many questions. I'm shocked and so upset, I am going to stop shopping at this store and remove my families scripts as well. My husband is a police chief and we are a great family, now we have been humiliated by CVS for no reason.