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1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3342

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M
2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy

I went to the cvs pharmacy at 1755 columbia road in washington dc last week and was given the wrong antibiotic. I was not informed about the mixup until 5 days later. This is incredible dangerous and scary, as it could have made me very ill. The wrong medicine was given to me on march 31- they gave me someone else's cipro instead of the prescription cough medicine I needed. I was barely given an apology when they called me back and was told "sorry, we were rushing". This is in no way acceptable and is very very dangerous. Will not trust this cvs again.

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9:37 am EDT

CVS coupon denial

In two different time the managers in charge have denied the use of a cvs circulars or coupons produced after the used of my club card. The last time, the manager claimed that the coupon I intended to use was not valid because I did not own a CVS club card. I have been a member for almost 10 years. The particular location practices are to be desired for.

Please take a look into their created local policy.

Thanks.

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10:28 pm EDT

CVS management in store ask to card for id because I have another adult with me!

Tuesday April 4th 8:30 pm, shopping in CVS store for Whiskey, baby pedilite, and juice.
My friend and I approach the counter and I place the liquor and juice on the counter.
My friend places the baby pedilite on the counter, and I ask her does she have a CVS card.
She does, and proceeds to get it out.
I take out my wallet and search for my ID.
As I'm getting mine the cashier/manager (Stanley Madrid) states: "since your together I'll need to see her ID too!"
We laughed, because we thought he was joking!
He then says, : "No, I'm serious!"
I said: "why does she have too have a ID I'm the one who is buying it!"
I place my Driver's license on the counter.
He says: "well your here together, so she needs to show me or I can't sell you the liquor!"
I then realize he must be a little special...So I explain:
"I put it on the counter, she is only letting me use her CVS card."
"When did they start carding your whole shopping party?"
He says: " It's because we just got cited, reported..." "So who's ever buying liquor if someone is with you they have to show you their ID too or we can't sell it to you!"
I say: "so if there is a kids with me or old lady they would show it too!?" "Duh?!"
So he just addimetly keeps repeating we need to see her ID!"
My 51 year old friend Tamara then says: "well how bout I just leave...And she walks out, but whispers to me: "I'll be back I'm going to get a bag, we forgot one!"
So I turn back to him and say, okay she gone so now what's the problem?
Now mine you; the line is 7/8 deeps now, and finally another cashier now comes up to other register.
I'm starting to become irritated.
He then says: "Well, I still can't!"
I state: "So do I have to leave the store come back in and stand in line again?!"
This genius tells me, "no I still couldn't!"
I look at him and ask, can I please have your name!?"
He then says: "sure, I'm the manager!"
Stanley...
I say: "well now I know why your store was cited, if CVS is hiring managers like you who lack COMMON sense, then this is we're the problem lies!"
Of courses he replies kindly with a "well if that is your opinion, okay!"
I say: "I'm not leaving!"
He places the liquor under the counter and proceeds to say he will only ring up the other items.
By now my friend returns with a bag, and ask:" is he still going on?"
I explain to her he is, and that he is their example of management.
He points to the sign above and says: "see we say we card EVERYONE!"
I say: "look I know you may be a little slow and I do not hold that against you, but the sign does not imply all in the party!"
I reminded him, that if I was shopping with a minor, the minor wouldn't be purchasing the liquor... I have 4 grandkids, and if they were with me I wouldn't be able to purchase liqour?"
Of course he looks flush and has no say, my friend then pulls out her ID, and says: "this is ridiculous!"
I ask what's his last name, and can he writes it down!"
I leave shaking my head telling him, "he needs to go receive more training!"

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6:21 pm EDT

CVS prescription coverage scam

CVS Caremark tried this prescription scam on me. I originally had a 90 day prescription at my local pharmacy and they said I had to have 30 day to get insurance to cover it. So I went back to my doctor at MY cost to move it to 30 days. Now yesterday I tried to get my prescription and I was told Medica is not covering it. I called some BS 800 number and was told I would need to go to 90 days prescription coverage and got to only CVS to get my prescription covered. I erupted and he finally told me there was an opt-out option to continue using my pharmacy. Advised me I could save $1 every 90 days but I would AGAIN need to go to my doctor to have him move my prescription to CVS AT MY COST. He didn't grasp the concept that saving $4 a year is not saving money when I need to pay the doctor again. it took TWO calls to CVS Care get them to finally cover my prescription without changing to their CVS pharmacies.

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2:05 am EDT

CVS i'm filling out a complaint about a manager

I was in a CVS store last night located off of Rolater and Preston Rd. While I was walking up to the checkout counter I begin to hear this lady yelling out at another employee that she had a customer waiting to checkout when she herself was standing right there in front of me. She was yelling that she had to throw out trash and didn't have the time to check me out. I wasn't bothered much by her ignoring me but the way she was yelling at and speaking to this girl was horrible. I seriously felt bad for this employee... She was being disrespected right in front of customers and the sadden look on her face really made me feel for her. This young girl held her composure and walked up greeting me with a smile and checked me out. As she was checking me out she was continuously apologizing for her managers rudeness. Although I appreciated the apology it wasn't her job to apologize to me. The manager should never conduct herself in that kind of way. I hope something is done and that this manager apologizes to her employee.

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12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS service at front counter/buying prepaid green dot card

Hi Friday night on March 31 at 9:10pm I went into the 24 hour CVS on washington st in weymouth, MA. And bought a greendot moneypak card and had "Stefanie" the front counter sales associate ring it up and put $400.00 on it for me. I told her at the time that I wanted it to put money on my paypal debit card to use for a deposit on a hotel room. She rang it through and said that I just needed to go online when I got home and put in my information.I not expecting any problems was fine with this and went home and entered all my information. When I was done a text was sent to me by the prepaid card company saying that I had to have the sales agent at register scan a barcode that was sent to my phone. So at aprox. 10pm I had to go back and show her "Stefanie" what it said to do. Well not only did I have to wait for Stefanie while she was in the backroom and I stood there for aprox. 20 minutes but when she did come to help me she was clueless even though it explained to her right on the text message that she just had to scan the barcode and verify she collected $400.00 from me. Well she scanned the barcode but she would not hit the button to verify she collected the money because she told me that it should have already been verified when she originaly collected it once I bought the card and she didn't feel she should have to verify again that she collected it. The prepaid card said on it no refunds but I never expected to run across this problem. She had my money in her register ($400.00)and sold me a prepaid card that was another $5.95 that was as good as garbage at this point. It was unusable because she messed up and made mistakes. She would not refund me my $400.00 even though it was undeniably her mistake and she would not admit that she even made a mistake nor would she even apologize for it! I stood there for over an hour with her going back and fourth on what to do and she basicly told me that it was my problem and I would have to call the company to get a refund or fix the problem! Well on top of the aggrivation of all this waisted time getting nowhere. I did not have another $400.00 to put down on a hotel room so our plan to stay on Nantucket island had to be canceled. Now we have to wait weeks to get our money credited from this company and we still cannot even get our cash owed back they are only giving us a credit for the $400.00. We lost the $5.95 we paid for the card and another $3.95 because we could not use it for paypal in the first place when "Stefanie said that we could and shes the one who picked the card and said this one will work! I am sorry and I truly hate complaining being a person myself who has worked in customer relations and sales my entire life but this was just one big mess that could have been prevented and even made up for if I had at the very least just got a "I'm sorry"from her but instead she huffed and puffed off back into the back of the store and just left us standing there!

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8:21 am EDT

CVS pharmacy employee posting on facebook about customers

On March 29th a cvs pharmacy employee posting on facebook about a customer having an ADHD prescription filled for her son. The employee did not name the customer but did entail info such as she has other children on the medication as well. My children both have ADD and now after using cvs for our prescription needs for many years i will never use them again! When we as customers have our medicine filled we do not want to have to deal with her liberal judgement. The employees name is Heather Fender Potter.

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Update by Justanothercomplainer1
Apr 03, 2017 8:26 am EDT

Issue was resolved

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Ximena Morales
, US
Apr 04, 2017 6:36 pm EDT

I had a similar experience today at CVS when I went to get my kid's refill for his ADHD medication, I always go to the CVS on Paramount and Florence in Downey because I live very close and because they are the only ones that have the name brand medication which is the one my son gets covered by the insurance there is this guy that I think he is a shift supervisor his name is Shawn and he always gives attitude to the customers. Today he was very rude, him and the woman that took the prescription had bad attitude because a couple of weeks ago I filled another prescription for my son at a different CVS and there was a reason, I got a call from my son's school because he had fever so I went to pick him up and took him to the doctor's right away he had throat / tonsils infection and they gave him antibiotics so I went to the nearest CVS by my job and got it there.
Today Shawn or whatever his name is, was refusing to refill my son's medication because according to him I have to fill out all my prescriptions there (and I always do it) and that is completely wrong because I think we can go where ever is more convenient for the patient. But what it bothered me the most is that in front of everybody and my son was there with me he starting raising his voice saying "SO YOU ONLY GET THE CONTROLLED SUBSTANCES HERE?" and I was explaining to him that I only get that medication there because they are the only ones that have it in stock and the other pharmacies usually have to place an order for the name brand and it take from 10 days to two weeks and he only gets the prescription once a month. But he kept talking about CONTROLLED SUBSTANCES EMBARRASSING MY CHILD IN FRONT OF EVERYBODY.
Like a year ago the same guy was questioning about the dose and I told him that he should ask the doctor not me ... as is I hate to have my kid under medication and for this stupid guy to come and treat us like that! is not professional and it's discrimination to my son's medical condition. I will take this to the corporate if possible because I'm not putting up with that guy anymore.

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M
10:11 am EDT

CVS cvs natural daily fiber smooth dissolving orange flavor 114 teaspoons

I have been buying this product for over ten years and love the taste and how well it works. I always buy an extra one to have as a back up so this container is labelled lot 32224 with experation date of 12/17. Knew something was wrong since color was darker than it usually is. the taste is bitter with no orange taste.It doesnt dissolve well in water like it usually does. It left me very gassy and had some stomach pain that went away as gas resolved itself. I dont have the receipt and have used the product a few times so I cant bring it back to store.Store is located in Salem Ma. Could you please check out if you have had other complaints on this product. I would like a new container of this if its possible. I love this product and hope you have not changed the formula. Thank you for your help. Matt

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Update by Matt Giunta
Apr 02, 2017 10:13 am EDT

Hope this is not a new formula for this product

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F
10:58 pm EDT

CVS medication

Was told my prescription would take two days for an approval. Waited three days and No one called me back I had to call to validate if it was filled, all the sudden I get a call a couple hours later they tell me that some new girl "misfiled " my prescription and now they can't finish the process without a "hard copy. " it was E-Filed by my DR. Whats ridiculous is my insurance processed and approved it. CVS just can't give it to me without a second e file prescription REwritten by my doctor . I have to wait an extra two days because my doctor is not open till Monday. So about an entire week waiting on needed medication because of improper training . It was eFiled on TUESDAY ... they said they will continue "looking " for it but my best bet would be to wait till Monday . The pharmacy said they would cover my 3 dollar co pay ... I just think it's a big inconvenience and medical negligence on their behalf and now my personal information is floating around somewhere at cvs or thrown in the trash . The woman I spoke to was nice and all but Highly dissatisfied with this locations lack of professionalism . Your better off at another location or an entire different entity such as walmart or target .

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Amanda Pender
, US
Apr 04, 2017 12:29 pm EDT

I too have gone through the same thing. On 03)29/2017 I was called in 2 scripts from my Dr.A. Clair and after my appointment I waited 3 hrs before I went to pick them up. So I arrived they took my information and searched the system and she goes to the computer and proceeded to say we are waiting for pre authorization on one and the other was denied and the cost $107.00 so I tell her I have a discount card for that so how long before the paid will be ready. She then tells me you might want to call your Dr office and tell them to fax some paperwork to the insurance company or tell them to resend the scripts why when you still have my information in there from 3 days ago. Do you believe the young lady tells me it could take up to 3 days why should it take that long I have never heard of this before the patient do all of their work and they wasn't busy at all she could have helped me out, no they was standing around just lounging around while there was 4 cars waiting at the drive thru and the intercom kept repeating itself saying 4 pharmacy calls and nobody moved for at least for the 20 minutes I was there.. I leave and I called the doctor office and left a message. Proceeded to contact my insurance company I spoke to a rep she fixed everything and told me to give it a day and you should be straight on the approved medication but the other one was denied now it's 3 days later I called Cvs again talked to the pharmacist and he kept saying no nothing it's still waiting on approval no I just spoke to the insurance company and she told me everything he still telling me that there was nothing yet. Now it's Monday morning and I called again and still the same thing we haven't received the pre authorization yet he just see what was denied after I have spoken with the nurse at the Dr office on Monday morning and she said to call CVS on Tuesday at noon you should be good to go from our end. And today is Tuesday. So you know what the same thing. I am fed up and it's time to call in the big dogs. Corporate because this is rediculous and I will not use this CVS on Upper Riverdale Rd.

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M
8:07 pm EDT

CVS pharmacy

I have already switched pharmacies with half my prescriptions. Ecause of this. Four days in a row I get a text message that I have a prescription which in essence I don't. Each day they repeat the message so I call. The wait time is ludicrous. Once today it was fourteen minutes, then thirteen minutes. They initially answer and then one is put on hold again. They never subsequently pick up. This must amuse the incompetent people who answer and say one call is ahead. This is why people I have spoken with do not go to the pharmacy on Florence in Downey CA. It is a joke.

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7:49 pm EDT

CVS pharmacy

Today my wife went to CVS in Wallingford CT. The women who checks people in at the pharmacy was quite rude from the beginning of the interaction. She was continually short with my wife and was highly condescending. My wife explained that we do not have a copay since we have 2 insurances. After arguing with her about her insurance cards she said she would look into it. After looking Through her file my wife was told that this medicine was only being processed through one insurance despite seeing in the computer there were 2 and that we owed a copay. After repeatedly saying she was short on time, my wife had to leave. At which point she said she would pay the copay and leave. Then the lady instructed her to go to the back of the line where she could wait to check out. When I returned to get her medicine, I waited for about a half hour before being helped by the same women who apparently missed customer service class. She continued to make excuses for her behavior and repeatedly said they were short staffed. This is not my or my wifes problem, nor should it be made to be. I paid the copay which I don't believe we should have owed since last month we got the same prescription and it had no copay and with her insurance and mine as the secondary we don't have one. I would appreciate if you reprimanded this employee and emphasized the importance of customer care especially since this is a service based industry and you are dealing with people who are not in the optimum frame of mind. Quite frankly I will reconsider doing business with this CVS based on this poor experience. Also when I was in line there were 3 other customers with the same complaints. Nicholas Ranalli [protected]

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9:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS assistant manager

I am extremely upset by the circumstances from my CVS. The assistant manager is extremely rude & disrespectful and I have never in over 20+ years had somebody treat me as he has. I just had Foot surgery, going in for open back surgery & neck surgery due to a school bus going through a stop sign & crushing me in my truck. I in 2 months dropped off my medications & as ok file took as I was explained to by surgeon & today I took my third month supply in to drop off. He told me he will not fill my script he "Doesn't feel comfortable doing so". Well I don't feel comfortable due to the exxruciating pain I'm delt with daily & if my insurance approves he has no rights. Now I can't get it filled because all other CVS's & Publix are out of my meds so I'm left to suffer while he has in stock. His job is to see I'm not abusing my meds & taking as directed & that's why my insurance allows it to go through so his feelings because of 2 months of me getting meds is ridiculous. I'm flabbergasted that this man can make these decisions & leave people like me suffering. Something needs to change. The lady yesterday said I could bring in & get filled & he denies me. I'm so livid they are allowed to treat people this way.

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J
11:25 pm EDT

CVS pharmacy service

I went to the CVS pharmacy to have a prescription filled and to transfer all of my scripts to that pharmacy since I had recently moved into the area. I was met by the pharmacist that pulled my information up on the computer system. I told him that I would like to transfer my prescriptions and have one filled at that time. He told me he would refill my prescription the one I needed then, and that I could call in the others as needed to refill them.
I don't believe that this was necessary. Why did I need to call them in when all he had to do was transfer them and put them on auto refill and CVS would call or text me when they were ready. This is the service that I had received at my previous CVS and I do not understand why I received such lousy customer service. When my prescription was ready I was checking out and I mentioned to the young lady at the pharmacy checking me out that I did not understand why my prescription could not be transferred and placed on auto refill. She pulled a sticker from my paper work and told me she would do it. Four days later I needed to refill a script and I called the new pharmacy on the automated line to find that I was not in their system
so since I needed it immediately I called my old CVS and had to order through them and drive 40 minutes across town to get it. This was ridiculous!
I waited on hold for many minutes to speak to a live person but finally gave up and hung up. Since he never transferred my scripts I had to go back to my old pharmacy to get my script. This is the service that you advertise to provide. Why was I treated so poorly by this pharmacist and his technician?

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12:29 am EDT

CVS employee

You have an employee working in your Mineola TX store that is a known meth user and a thief. ... I don't see how she was hired but obviously your businesses don't do urine analysis test... Maybe since she works around medicine she should be offered a random drug test and if im wrong I apologize but im not so the employees name is angie huff ... She is well known around Mineola to all the drug users and I don't think its a good idea to have someone who not only smokes meth but who shoots it up too is a good sales representative to serve not only people with children but also our elderly people of the community...

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9:05 pm EDT

CVS bengay pain reliever patches

I went into a location near me to purchase this product due to severe back pain I've been having. I applied multiple patches today and I started developing a painful rash and having sharp pain. I had used this product before and haven't had sympotoms like this before. I then proceeded to look over the packaging and noticed that the product was a year expired... I'm Going to the dermatologist to get it looked at to make sure it's nothing too serious. I'm very shocked to see that I was sold a product past its expiration date. I have my receipt and have kept the packaging. This is very unexceptable of a store known for selling pharmaceutical products. Thank you

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10:25 pm EDT

CVS customer service

The Cvs Store at 2290 Central Park Ave, Yonkers, NY 10710 . Has bad customer service a young lady by the name of Khizra was ringing me up and she had a bad attitude. This isn't my first time having a problem with her. She always have an attitude. I always shop at this Cvs store an every time I come in I leave happy. She makes me not want to come back to this store again .Speak to her or change her. Thank you .

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9:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS unethical behaviour

Date: March 25, 2017 Time: 9:13pm Manager on duty: Jason Munoz
I went into the store to purchase coffee & bread, I chose folgers coffee because there was a clearance sign on it for $5.89. When I rang it up at the self check out register it rang up at $6.99. I asked an associate if they could check the price and I mentioned the clearance label. She came back and said it was for the "breakfast blend" and I had the "classic", I asked her if she can get me the breakfast blend. It turns out there was no more, so I asked if they would grant the price difference of $1.10 she said she would ask the manager. The manager was Jason Munoz, which was extremely rude and needs an in service on customer service. I asked him if he would grant the difference in price since the sign was still on the shelf. He raised his voice and said "No once we are out of the product its done" I said well since the sign was still there, can he grant me the difference, he walked away before I could finish and mumbled "no mam" I told him that I work in customer service and that he lacked good customer service. He continued about is business like I wasn't even there. I paid for my items and walked out. I am a frequent customer at this specific store (Secaucus, NJ) and although the item was done as a courtesy I believe he should of granted the $1.10. But instead he was rude and lacked management and social skills. I think you should have this manager take a course in customer service and maybe some social skills. And to satisfy me and keep me going into your store for future purchases you should provide me with either a gift card or a free tub of coffee for having to deal with this antisocial rude manager you have employed. My contact number is [protected] and my email is [protected]@comcast.net. My name is Linda Chiari-Figueroa and I reside @ 220 Meadow Lane, Apt. C7 Secaucus, NJ 07094.

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6:35 pm EDT

CVS medication

Today I was at the CVS at 640 Arthur Kill Rd, Staten Island NY 10312. When I attempt to speak with the pharmacy technician regarding medication coverage she gave me a attitude and was acting like I was bothering her. She never mentioned to me that my medication came in generic form or explain any coverage. I been fulfilling my medications here for year and this is the first time I encountered this type of behavior and attitude toward a steady customer, I am very upset and disappointed and will no longer due business with CVS. Employees should be evaluated and given training on how to be more professional and polite toward there customers.

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9:57 am EDT
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CVS play station store coupon of 50 $ to redeem was not activated by the cashier

Sincerely, I request your cooperation, since I bought last week between the 13th and 17th of February, a play station store coupon of 50 $ to redeem. But when trying to redeem it rejects it and apparently was not activated by the cashier, since another coupon was bought on the same date, if allowed to use.
The shop where you make the purchase is: Neighborhood Shop
Cambridge, MA, USA. UU.
In those days I was in an academic activity in MIT and I am currently in Bogota Colombia, my place of residence, so I can not personally address the store.
I send photos of the coupon:
I'll look forward for your answer.
Best regard.

I sent a e-mail to Dianne.[protected]@cvscaremark.com on march 15, but I have not gotten an answer yet

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10:44 pm EDT

CVS customer service

Every time I speak to somebody regarding my medication they are completely rude towards me, they also have given me the wrong medication more than once . Today I called to do a refill and they needed primary insurance so I had to give them a call back when I called back to do it they told me to bring my insurance card I asked if I could give it to them over the phone and the lady replied and said "No but you can bring it to us" then I said really I can't give it to you over the phone and she just repeated herself. She was completely rude . I am going to be going to a different pharmacy.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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CVS contacts

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.