CSR Computer Service and Repair / bill henthorn
Bill Henthorn agreed to fix my computer, asked me to pay upfront with extra charge to put a rush on it. He had my computer for over 2 months, every time I called him, he made excuses and told me that he will call me back in 20 minutes but never returned my calls. We also went to his store to pick the computer but he would tell us to come back. Finally I told him to give me a time and date, he told me that no one in kelowna will touch my computer and to come by at 1pm. We waited outside his shop for 2 hours and he did not show up and didn't answer our calls until we called from a different number. I told him that I will lodge a complaint against him and his response was anyone can lodge a complaint. And he proved it by complaining to the rcmp that I threatened him. The officer also told us that he has other complaints against him and asked him to return the computer but he refuses to do so.