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Cox Communications / terrible disaster plan

1 Gainesville, FL, United States

It is so ridiculous that a Multi million dollar communication organization fails to have a viable disaster plan. It has been three days since hurricane Irma and not one tech has even attempted to call or come and make repairs. For those of us that have children at home, how are we to feel safe with no communication. It really baffles me that their billing system is in tact yet all the other systems are out of whack! I now understand why more people are switching to other service providers. This experience is sickening, I would never recommend them to a friend!! When I call no one knows anything or can give me a timeline as to when the services will be restored. I even questioned the rep in regards to their disaster plan and she didn't have a clue!

Sep 13, 2017

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