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[Resolved] Courts Malaysia / Courts.com.mycomplaint regarding a staff at courts mammoth setapak

I went to Courts Setapak to buy an electrical product and we were asked to pay for the product at 1st floor. Upon payment we were told to go back to ground floor for product testing. Upon arrival at ground floor, the staff, Pn Norni claimed the product was already tested and it was working fine. She refused to check in front of us initially. But after insisting, then only she opened up the box and checked in front of us but she really showed face while doing the job. After checking, she just pushed the box towards me and walked away rudely n started talking to her other friend. When I asked for a plastic bag, she just said no bag rudely. Upon leaving Courts when the guard checked our payment receipt, he provided us with a plastic bag upon request with a huge smile. A nice and kind guard working with smile. There were hardly any customers around and the staffs were free when this incident took place. It was around 750pm on 31/07/2018. This is really unacceptable from a reputable company like yours. Pls kindly train your staff to be more pleasant and pro active. I really hope you educate and teach Pn. Norni about mannerism and how to be polite to the customers. Hope some actions will be taken and Im given a feedback. Thank you

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Dear Valued Customer,

    Thank you for contacting Courts Customer Service.

    First of all, we would like to express our deepest regrets for the inconvenience caused that has happened to you.

    However, in order for us to proceed further, appreciate if you could provide us with Courts Account number or your IC number as we are unable to trace any record with the details provided in your email below.

    We are sorry for the inconvenience caused to you and we appreciate your patience.

    Should you have further queries, kindly contact us via email [protected]@courts.com.myor call our customer service hotline at [protected] between Monday – Sunday from 10 am till 7 pm (including Public Holiday).

    "Thank you for choosing Courts"

    Regards,

    Abdul Qayyum Bin Tangga Raja
    Senior Customer Service Executive

    COURTS (Malaysia) Sdn Bhd
    (a subsidiary of COURTS Asia Limited)
    No. 36 Jalan Genting Kelang, Setapak, 53300 Kuala Lumpur
    D +[protected] G [protected]
    www.courts.com.my

La
Jul 31, 2018

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