CouponCabin / account deactivated
I was very happy with couponcabin, been using them for a while, no complaints, and actually thought they were one of the better cash back websites. Out of nowhere (right after I earned a large 'members only' cashback), my account is locked and deactivated due to "multiple accounts being created and redeeming members only offers". I have no idea why their system would flag my account, and customer service will not provide any information or explain why they think multiple accounts were created. Their only offer is to reset my account, but remove the cashback I earned from that 'members only' offer. I wouldn't go so far as to call it a scam as others have, but I am extremely frustrated and upset with their unwillingness to accept the possibility that their system may flag an account in error and attempt to sort it out... I have not violated the terms and conditions and earned cashback legitimately. Judging by the number of similar complaints, you're losing loyal customers.
CouponCabin Customer Care's Response, Nov 24, 2017
CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cash back as possible; it’s how we’re able to offer such great deals that you can’t find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program. That said, when accounts are identified as trying to get around these rules, we have no choice but to close those accounts.
Updated by S_R_B, Dec 20, 2017
Just want to provide an update - after a lot of back and forth requesting information on the 'multiple accounts' created, and the IP address that was flagged, it was determined that the IP address was tied to my work computer, on a network with thousands of users. At that point, Coupon Cabin did reactivate my account with the members only offer that they had not been willing to credit until that point. For everyone calling this company a scam, I agree that their automated system flagging accounts needs some work, as well as manual review of flagged accounts, however, they were willing to resolve the issue (after much hassle). I will say that customer service was very responsive (time-wise), but continued to reiterate the same point and did not always address the specific question in my email. I really wish there was phone support. I have had enough positive experiences with coupon cabin before this issue, so I plan to continue to use it (with caution, as this was an extremely frustrating experience). Just be careful about logging on to your account on ANY network or IP address that might have other users, and transfer your cash back earnings out frequently.
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