SUBMIT A COMPLAINT

Country Vacations Private LImitedfraud membership not activated

Y. Rajeev Reddy, CMD
Country Vacations
A Division of Country Club (India) Limited
Hyderabad, India

Subject: Refund of Country Vacations Membership Fee

18-Feb-2011: Received call from a lady that we have been selected as winner from a Lucky Draw. She requested to collect the gift from the local Country Vacations office.

20-02-2011: We visited the local office. They requested to attend a brief presentation prior to collecting the gift. We agreed. We were directed to occupy the allocated seats. The presenter for us was Shekhar Shettiar, Manager. We sat through the presentation for about 1.5 hours. They made tall claims on how we could plan our vacations better in the next 5 years and save money. Since they were insisting that the offer would be expiring on that day, we decided to buy the Membership (Period: 5 years) at a fee of INR 40000/-. We made the entire payment through our Credit Card on the same day.

Mar-2011: extensive follow-up with the hostile representatives from Country Vacations we never got membership card or activation. (Mem. No: DT80355).

Mar-2011 to jan-2015: We made more than 10-15 attempts during this time period to avail the benefits under Country Vacations membership plan. Every time we used to call the Reservation (040-[protected] or 040-[protected]) to book for a place the standard response was: “No availability in the requested time period” (Even when the call was atleast 45 days prior to the planned date of visit). We were so frustrated that we requested the person at the reservation to book us at any place wherever he felt like (at multiple occasions). In these situations he/she used to respond as: “We would come back to you” (and would abruptly disconnect the phone). We never got any call back.

March-2011 to Dec-2014: We were shattered the way we were “cheated” by Country Vacations. We lost our hard-earned money and faith. We were desperately looking at if we could sell the membership. We could not find our way.

March-2011 to Dec-2014: Knowing that we have been trapped, we made a last attempt on 13-Jan-2015 in case we could avail a vacation in end June 2015. We made call to the Reservation. The person replied: “we dot hav eyour record, please contact local Kandivali office”. we hav e done many attempts to sort this but didnt get any reply from kandivali branch.

March-2011 to Dec-2014 : it was pathetic to see that membership was not activated since 4 yrs. but we are getting calls to pay administrative charges of Rs. 4000.

If you go through these series of incidents, you would understand how your organization has played with the money, dream and sentiments of a family. And I am not the only victim. There are at least a few hundred similar complaints you must have already seen and experienced.

I strongly urge you to refund my hard-earned money. You being the head of the organization, you must own the responsibility to refund this money. Please take steps to refund this money NOW!

Kunal Kothari
Mumbai

Country Vacations Private LImited

Ku
Feb 06, 2015

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