SUBMIT A COMPLAINT

[Resolved] Country club / need refund cancellation / useless country club / false promises

United States

Hello Country Vacations team, It's been more than 2.5 years that I have invested on this Country Vacations package and not utilized my vacations till date. Its already expired and got n number of calls from your representatives / customer care department to pay Annual Maintenance Charges AMC. Your team is very prompt in collecting and sending reminder AMC charges, but not worth to fulfill the promises made to customer. 1.5 years back a rep from Hyderabad called me and informed that If I Pay AMC immediately I would get 1000 INR value food coupons, 7 days nights free stay holiday coupon, etc..After paying he has not responded back and I have forwarded all chain of emails to more than 15 to 20 reps / Customer service team so far. There is no response and no one is owning to resolve my concerns. I really feel that I have wasted my investment by choosing Country club and not used a single day of my stay so far. Without knowing I booked Attibele as my 1st stay for vacation with family, later I withdrawn my booking post visiting that site. Please remove this place from your vacation list as its one of the third class low graded hotel stay I have ever had and faced. Not worth it. As my first impression was horrible I didn't book my other vacations. There was lot of false promises during Pre Booking and your guys forced me to land in this current situation. Refund my amount and transfer this to other person. I have not used it till date and even paid AMC for 2 to 3 years already. [protected]@gmail.com / Premnath R

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Dear Member, with over a million members worldwide we at Country Club take a lot of pride in customer satisfaction, we regret the inconvenience caused to you and hope to resolve all your issues at the earliest. Kindly contact the Customer care Department at 043170714 or send us a mail at [protected]@countryclubmail.com [protected]@countryclubdubai.com [protected]@countryclubmail.com to address your issues

Pr
Dec 11, 2015

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