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CompUSA / Fraud and cheating

1 San Marcos, CA, United States Review updated:
Contact information:

I bought a 57' Mitsubishi DLP projection TV on Nov 2006 and paid an extra $339.99 for the extended 3-year warranty with one free bulb replacement (explicitly mentioned by the sale rep) at the old CompUSA store in San Marcos, CA. However, I was only given a receipt for the warranty purchase, and was told all the details were recorded in their electronic database.

Today, I just called CompUSA and talked to a warranty rep (his name is Lamarr) about the bulb replacement for my TV since the original one just burnt out, and was told that the warranty didn't cover bulb replacement. I told him it was explicitly mentioned by the sale rep and was the main reason why I bought the extended warranty. But he still told me that it wasn't covered since it was not on the receipt, and he even told me the original salesperson lied just to made the sale on the warranty (sounded like he already knew about this practice).
After reading posts from people who have been cheated by CompUSA, it seems like this is a common scam CompUSA has been doing for years. I'm so furious now and just can't believe such a brand store like CompUSA would do such a thing - I'm willing to participate in any class-action lawsuit brought up against CompUSA regarding this matter.

De
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Comments

  • Ro
      12th of Jan, 2008
    0 Votes
    CompUSA - Terrible service!
    CompUSA
    United States
    www.compusa.com

    I have a laptop computer that needs a new battery. When I called the store they gave me the 877 number to report my problem. I have tried calling that number a few times, staying on hold for as much as 30 minutes before giving up. Does anyone ever answer that number? I was initially saddened by the fact that CompUSA was shutting down, because I always preferred them to both Best Buy and Circuit City; however it appears that there is a reason for everything. I cannot believe that CompUSA has no remorse in how it treats its previous customers, nor does it seem to believe it needs to follow up on its previous commitments.

  • Ru
      4th of May, 2008
    0 Votes
    CompUSA - Not Honoring Rebates
    Compusa/Tider Direct
    1800 South Main
    McAllen
    Texas
    United States
    Phone: (956)928-1604
    www.compusa.com

    I am writing about a rebate that Compusa never honored
    for product that I purchased on December 2007. Now that
    Tiger direct has taken over the company the phone number has been disconnected at the number that they tell the consumer to call, yet they still have the number on their website. Tiger direct is also not wanting to helping the consumer by not answering the E-Mail about his issue. I am wondering how many people were conned by Compusa they advertised rebates when they knew the store was going to close.

  • As
      4th of May, 2008
    0 Votes

    Compusa has been cheating people on rebates for years. They still owe me $55 from 10 years ago. The fulfillment house they use frequently for rebates is Continental Promotions Group in Arizona. They never answer the phone and never respond to emails. Never shop there again. Why do you think they went out of business? No customers left to cheat.

  • Su
      19th of Sep, 2008
    0 Votes
    private person - Non-Delivery
    vinodkumar:chabarwal2525@rediffmail.com
    India

    This person does not even know mw and he is telling me of his sexual expeariance with his wife and others on the net and he keeps using the F word and telling me how he is going to do it to me. I want him banned from using Rediff. Rediff is a place for decent people not sex perverts.

  • Ma
      20th of Sep, 2009
    0 Votes
    CompUSA - Avoid this company
    CompUSA
    United States
    compusa.com

    First off...don't ever shop at CompUSA unless you're looking to get ripped off or lied to. I had just bought a new computer system with printer from CompUSA and realized that I needed a USB cable to connect my computer to my printer.

    I asked a sales person to tell me where I could find one after standing around for 20 minutes and he took me over to their USB cable section. He suggested that I use a cable that cost around $30 which I thought was pretty expensive so I looked around the section myself and found one for $10. I asked him what the difference was and he told me that the one I picked wouldn't work with my printer and computer. The expensive cable was longer and came with free paper and I thought the guy might be lying.

    I asked my cousin who was with me if he knew anyting about cables and he told me the one I picked would work just as well. The sales guy was trying to get me to buy a more expensive cable and was absolutely lying through his teeth. I decided to tell him that I was going to buy the $10 cable and see if it worked and guess what...it did!! That guy was just lying to increase sales...shows you what a desparate company will do to steal your money!! Don't ever shop there. What a terrible company.

  • De
      24th of Oct, 2009
    0 Votes

    They work on commission... not having enough sales per week will get them fired. Which location was it?

  • Fo
      2nd of Apr, 2010
    0 Votes

    This is 2nd time I have been burned by CompUSA!! Took them to small claims last time for failing to process rebates. Then, found out they had class actions before and pending. They don't care. Can't believe I did this again. NEVER buy from them or Tiger Direct (had trouble with them before on diff product). Not worth the low price they advertise!

  • Ru
      15th of Nov, 2010
    0 Votes

    I purchased a HP Pavilion Desktop computer with an extended 3 year warranty. At the time of purchase, I specifically asked what the warranty would include. Since I need my computer and cannot be without it for any extended period of time, I said I would be willing to pay an additional fee if need be to swap it out for a comparable unit in case it broke down. They charged me about $200 extra and said that in the event that it broke, that instead of a 2 week turn around time to fix it, that yes indeed they would swap it out. Well this happened about 2 years into the warranty period and they didn't honor it. Also after shopping around, I later found out that I paid way and above for the computer system compared to anybody else. I'm glad that the went out of business. If I can prevent one person from buying ANYTHING from them, it is worth it.

  • Bi
      8th of Dec, 2010
    0 Votes
    CompUSA - Crooked and Incompetent
    CompUSA
    United States

    I delivered the letter below to Jorge Artimez, store manager and tech manager at the Miami CompUSA store. He responded by saying that the techs at Iyogi and CA (Computer Associates) were liars. Furthermore that they lied to get my money just as he would have. When I told him that I saw the lack of a cleanup and the failure to remove conflicting programs running other anti-virus software still in my computer after the CompUSA cleanup service, he said I was a liar.

  • Le
      21st of Dec, 2010
    0 Votes
    CompUSA - Bad Business
    Compusa
    Washington
    United States

    On November 11 - I placed an order for a TV set package - a 46 In Samsung TV with a Blue Ray player. The player came and I was told the TV was back-ordered. A week later I called and was told not till the end of November for the next shipment. On December 6th, I called again and was told Samsung has delayed its shipment, wait till December 10 - That's no problem, I said. Then I called on December 10th - was told not till December 20th - and that 75 shipment will come in and I will have priority to get one - Today - 12/20 - I called and was told I don't have one because the 75 units come in but not enough for me - What kind of business is this? it sounds like someone runs a little job in his garage - not a company this size.

  • Iy
      11th of Jan, 2011
    0 Votes

    Dear Bilbo,

    You have mentioned iYogi as one of the companies that you've had trouble in dealing with as a part of the complaint against CompUSA.

    iYogi takes customer feedback very seriously as we endeavor to improve our services with every interaction. May I please request you to elaborate on the problem you faced specifically with iYogi, the date of the incident, your full name or subscriber ID.

    This will allow us to investigate the problem further, frovide feedback and possibly offer a resolution to you for any technical problem that you may be facing.

    if you'd like to reach out to iYogi deirectly please write in to customerservice@iyogi.com.

    Regards
    iYogi

  • Ke
      18th of Feb, 2011
    0 Votes
    CompUSA - Refund
    CompUSA
    Georgia
    United States

    Purchased a desk lamp online through CompUSA. I received the lamp broken. I requested a return authorization. This took almost a week to accomplish. I finally received the return authorization number and a pre-paid shipping label for UPS. I sent the lamp back and confirmed receipt of the package to their company. Almost one month later, I still have not received the $70 back for my purchase. I have contacted CompUSA several times by phone and email with promises to rectify this problem but with no results. The customer service has been abysmal. I highly recommend doing business with a more professional and organized company.

  • Fd
      24th of Feb, 2011
    0 Votes

    Maybe Ilinay buys his computers at HSN or from the Sunday paper when they come bundled. Unless the display says it has a word processor, it doesn't have a word processor.

  • Gl
      27th of Feb, 2011
    0 Votes
    CompUSA - Non-Delivery
    G Cornell
    Houston
    Texas
    United States

    I ordered a Laptop from Comp USA. They use UPS to deliver their products. The Laptop was not delivered as promised. I went online to track the package. UPS stated the package was being returned to CompUSA due to wrong zip code on package. I called CompUSA. We did a three way call to UPS. Their excuse was the package was put on the wrong truck and the package was sent back. Now the problem. CompUSA does not resend. They restock the product and refund the money to consumer. I have now waited 7 days for my Laptop, paid in full for and because of UPS I don't have one. UPS had a very rude, man call me about the problem. His answer was-Yeah I wish they could get the packages on the right trucks!!!. Really!! why don't they hire people that can read, that care, or when they realize the package was on the wrong truck take it back at the end of the day and tell someone and process it to the right truck!! CUSTOMER SERVICE IS LOST AT UPS!! MAYBE IT IS ON THE WRONG TRUCK!!! This man could have cared less -a true reflection of what starts at the TOP AT UPS!!!

  • Gi
      23rd of Mar, 2011
    0 Votes

    I purchased a computer with COMPUSA (CRAPUSA). I also got the extended warranty which was $200.00. When i called for the TAP(Warranty) they said that my information does not show on their system. They rip me off. Furthermore, as i kept on calling people from Filipine, Oklahoma and Georgia would tell me something outrages. On the first call the lady refuse to give me the serial number, but she gave me the date of purchase, transaction, and store. She even told me the name of the first person that I ever spoke to about the warranty. I call again minutes later and another person answer in Oklahoma. I gave him the same information and he said that nothing showed up in the system. I call again and the call went back to the Filipine and another person answer me and gave a random serial number not the real one. This should not be left like this. I don't understand why there has not been a Law suit against COMPUSA.

  • Sa
      26th of Mar, 2011
    0 Votes

    I had purchased a laptop through CompUSA.com which indicated that it will ship within 24 hours. As I was travelling abroad I had only 3 days left to depart. I choose next day delivery and paid $26 for shipping. I also called customer service before placing the order that what happens if the delivery is delayed and I cant take the order with me overseas and I was informed that you can return that by getting an RA number or even cancel the order before it is shipped. You will get full refund back on your credit card. After ordering the laptop i got an email that it will be shipped with 8 to 10 business days. I was surprised and so I called the customer service and cancelled the order next day. I was given cancellation confirmation number but have not yet received the RMA # based on which I can return the product. Its been 20 days now and there is no resolution. I am very much upset about this. Donot buy from COMPUSA if you think you might have to return. Also i doubt that they would take even the defective products. I have not opened the box yet. Sam from Edison, NJ

  • Du
      8th of May, 2011
    0 Votes

    True, but it is a sales associates JOB to ensure the customer has everything they need for their purchase. It is a no-brainer that a college student would need a word processor. You'd think that CompUSA reps, who work on commission, would WANT to make an extra buck by selling one to someone who needs it, instead of upsetting an uneducates (in computers) consumer.

  • Ch
      11th of Jul, 2011
    0 Votes
    CompUSA - Stay away
    CompUSA
    United States

    Last February one of our work computers died after just a couple of years, so 3 of us went together to CompUsa to purchase a new computer. I bought a $1449.99 Sony Viao computer. The salesman, William, pushed CompUSA’s “technical assurance plan” on us.

    He assured us that CompUsa would either come out to our place and fix the computer or, if we preferred not to wait, we could walk in with the computer for a replacement, or credit towards a new one. We were at first incredulous and asked “Are you sure?” He insisted that the TAP plan was a replacement plan.

    After our experience with the previous computer, it sounded like a great deal, so we were happy to pay the additional $349.99 to guarantee us having a working computer at all times.

    Well, 14 months have passed since then. Today, the Sony Vaio just died. We tried to reload Windows, but even with Sony’s help, we were unable to. The three of us who took the computer in tonight were all witnesses to William’s pushing the “replacement plan” on us last year. Well, guess what? The CompUSA sales manager told us that it is a repair plan, NOT a replacement plan. He insisted to us that there is no way that a CompUSA employee would tell a customer that it is a replacement plan when it is only a repair plan.

    William was not there to confront. We told the manager that ALL THREE OF US were there when we purchased the computer. WE ALL HEARD William telling us that it was a replacement plan. I had even asked William “So, if someone buys a computer and comes in right before the plan expires, they can just walk out with a new computer?” He had said “we don’t encourage it, but yes; we would have to honor that as part of the replacement plan.” ALL THREE OF US HEARD IT!!! But tonight, the manager refused to budge.

    A year later, after paying $349.99 for a false “replacement plan”, I am sitting here in my office lacking a computer. The CompUSA people are unable to tell me when my computer will be ready. I just can’t believe this!

    By the way, another customer was there going through the same ordeal at the same time we were there. He also claimed to have been sold a “replacement plan” which turned out to be a “repair plan.”

    I yelled that there should be a class action lawsuit against such deception. This other customer gave me his number.

    I am furious. This is a disgrace. CompUSA is unethical. This should also be illegal. Is something being done about this?

    I would gladly join in a class action lawsuit.

  • Ma
      11th of Jul, 2011
    0 Votes
    CompUSA - Sales people need some training
    CompUSA
    United States

    I asked the salesman to suggest a laptop for my daughter to take to college to use for writing papers.

    He sold me a model and never mentioned that a word processing program was not included. I have never bought a computer where if the program was not included the salesman didn't install it for you gratis.

    So when my daughter got to college and sat down to write her first paper she freaked out.

    She then had to find someone to drive her to a computer store and purchase a word processing program.

    The salespeople at CompUSA are the least knowledgeable people I have ever dealt with.

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