SUBMIT A COMPLAINT

[Resolved] Complete Savings / Complete Savemonthly charges!!!

Thank goodness I check my accounts regularly!!! I am not very impressed that you've taken money from my account when I didn't give you my account details, you have got these through a company I used and then offered me a "cash back" deal - which I never actually got!!! I feel totally and utterly conned!!! You don't make it clear that you'll be taking a monthly charge, no warning that you'll be taking!! Feel that you have falsely taken money from my account without authorisation!!!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • CompleteSaveUK.'s Response, Dec 27, 2018

    Hello Becky2728,

    I will be happy to assist you but currently I cannot identify your Complete Savings membership record. Please contact me directly so that I can find your record and resolve your query. I can be reached at [protected]@completesavings.co.uk.

    Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

    The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

    I hope you contact me directly soon so I can resolve your query for you.

    Kind regards,
    Mary
    Complete Savings

Be
Dec 06, 2018

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