Comp USA / Security System Scam
Horrible service and lack of knowledge of the products they are selling
I am a law student studying for the bar. My computer went down due to malware. I purchased this computer less than 6 months ago, brand new from Comp USA. They were friendly UNTIL I HAD PROBLEMS !!
They emphasized how I should purchase CA security systems to protect my computer. I did. Then when I had the malware issue I called the help desk of CA security systems to ask for assistance in understanding the Malware issue. They in turn told me that they could not help and that i needed to pay $139.99 for an upgrade- It was not an upgrade but another company called IYODI. Did not know that they were transferring me to a completely different company ALONG WITH MY CREDIT CARD INFORMATION.
After 4 hours on the phone, 1/2 hour after this my computer completely crashed.
I called the manager at CompUSA. He told me that to his knowledge that this company was not part of CA security systems. I then panicked due to credit card information and their access to my PC. Please note they should know this, they walk around with CA security shirts on -all employees.
Bottom line- My computer has been in repair for over 4 days (law student without access to files), they have worked to get my money back but I had to call at least 10 times, I will never trust this computer for banking, etc because this software did not protect my computer. In my opinion I am stuck with a worthless computer that if it needs further repair will take at least a week to fix.
Manager went from being a great guy to buy from, horrible at handling and responding to complaints.
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