The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Columbia House / Unauthorized charges to my bank account

1 1079 Milano Point Apt. 1726Colorado Springs, CO, United States Review updated:
Contact information:
Phone: 719-576-0711

I joined Columbia house in November of 2007. Starting December of 2007 I began to get unauthorized charges to my bank account. I had used my bank debit card to make my original DVD purchases. However, Columbia House kept charging my account for movies I never received and for different dollar amounts. I tried many times to contact a Customer Service Rep. and never got anywhere. It took 5 phone calls to cancel my account. I faxed and sent certifed mail to Columbia House regarding the unauthorized charges, bank statements and a letter showing what they charged me and proving they overcharged me $118.65. My bank, US BANK, is currently disputing this with the company. I have also filled out a form with the FTC, Federal Trade Commission. I hope a class action suit is brought upon Columbia House and this all gets resolved. It's scary when you can't trust, a once reputable, company with your banking information. I had to close all my accounts and start from scratch. Someone please help!

Sort by: UpDate | Rating


  • Cr
      13th of Dec, 2008
    0 Votes


    On August 8, 2008 I purchased some DVDs from Columbia House, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.

    On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called Chase Bank 800 where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the Chase Claims Department.

    Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.

    I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001

    On October 14, 2008 they again debited my checking account for $99.76 which resulted in CHASE Bank charging me $75.00 and $32.00 for insufficient funds fees.

    I contacted CHASE Bank filed a claim and closed that debit card (as they would not file the claim other wise). I provided them with screen shots showing no purchases, no shipments, no pending orders since the August fiasco and was advised by Angel that CHASE Bank would be crediting back the charge and any related insufficient funds fees.

    Initially they did credit back the $99.76 and the $75.00 for insufficient funds. CHASE refused to credit the $32.00 as Donnell advised me because a previous request had been made (the $75.00) within a 12-month period.

    On November 20, 2008 CHASE bank reversed themselves and took the $99.76 and the $75.00 from my checking account again. I contacted CHASE Claims Department on 11.21.2008 and was advised by Judy that she would re-open the claim and I would receive that information shortly. Several hours later there was still no information received. Again I contacted CHASE claims where upon Andre advised me that I would need to speak with a supervisor whom was currently on another call and would need to call me back.

    To date there has been no communication from Judy or Andre’s supervisor, maybe CHASE has Columbia House train the employees in their Claims Department!

    Thanks to Grinches at COLUMBIA HOUSE and CHASE BANK there will be no Christmas in our household this year. The theft of over $200.00 from my account by these two supposedly reputable companies has ended any possibility of a celebration of any kind in my household


Post your comment