Columbia HouseThis company is a SCAM!

A
This review was posted by
a verified customer
Verified customer

In 2004, a minor in my home ordered these in my name. Upon receipt I called and informed them of this. They sent me a return address label for the "Intro Package" and the 2 Director Selections that had been shipped in the meantime. I returned all the DVD's and never heard another word. Until now.

This past week I got a letter from a collection agency. Columbia House turned me in for not having "filled my obligation." First off, it wasn't mine to fill, it was fraud. Secondly, I returned the DVD's to them AT THEIR EXPENSE. Not to mention, it's been 3yrs! This is INSANE!

Then, try to call a customer service number and speak to a HUMAN. They don't exist. It's all recordings. Even their corporate line is. This company is a SCAM!!!

Responses

  • Br
    Brenda M Couture Aug 04, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My Email to Columbia House:

    Once again my credit card was charged for a purchase that I did not make. The last time this happened I was charged for Directors Selections that I did not order. I have gone in every month and canceled my Directors Selections so I will not get charged again. I have a conformation email stating that I canceled the Directors Selection on 11/2/2006. So what have I been charged for this time???

    I can't tell because it does not say in my account. There is no customer service number to call and it takes days for a representative to contact me by email. Why do you routinely charge my account for services and merchandise that I do not authorize? Who is going to pay my bounced check fee for this charge since you negatived my bank account? The business practices at Columbia House are criminal at best and I am reporting this matter to The Better Business Bureau.

    0 Votes
  • Jo
    john Aug 04, 2016

    Is there any recourse for this blatant fraudulent act?

    0 Votes
  • Ja
    Jaimin A. Aug 04, 2016
    This comment was posted by
    a verified customer
    Verified customer

    The WORST customer service i have encountered in my life !! It seems that the reps are instructed not to really help the customer if they have called for something other than buying the DVD. The reps are really RUDE and ABRUPT!!! I would not recommend this company to even my worst enemy…

    0 Votes
  • Ca
    calvin brown Aug 04, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Columbia House sends me this package, I never signed up for columbia house's dvd club. In the package is a ### movie that you couldn't pay me to watch. I call the number on the invoice to inquire about this service I never signed up for and all I get is the run-around by an automated system. A couple of months go by and I get a bill for 58 dollars and 44 cents. I'm fit to be tied at this point so I search the internet and find this site with people who have had similar experiences. I call the columbia house legal department and give them my account number and they transfer me back to the automated line without even asking me a question about my complaint. SO I call back and get this slimy sounding guy named "Trent". I tell him I never signed up for the service and I want to know how I got the package. He says I didn't have to sign up. And since I didn't pay the money to send the package back I am now in the club. He has this real smart-assy attitude about him the whole time he's telling me this. He is talking to me like I am some kind of ###. You can tell Trent gets these calls often and he enjoys letting people know there is know recourse. This is nothing short of thievery. These as**lowns will not see a single red cent of my money

    0 Votes
  • Va
    Vanfam Apr 27, 2013

    I received a call from ATG Credit telling me we owed them $21.77 for an order from Columbia House back in 2005. My husband has never had an account with them. I called the creditors back and spoke with a very rude girl. I told her he has never had an account, there is no money due and if there is, show me proof. She could not, nor could she provide me with any information at all! I asked for a customer service number for Columbia House so I could contact them directly and she informed me they did not have that information. I told her this was a joke and a total waste of time because it was a scam and that is where that conversation ended. My husband called later and guess who? Same rude girl that I had spoken with hours prior. He asked to speak with a supervisor or manager. She denied his request saying that would only waste more time and he/she would not be able to do anymore that she was. He told her he was not paying anything because he had never had an account, nor had he ever purchased/received anything from them. She proceeded to tell him if he did not pay it, it would go on his credit report. She followed up by telling him she could discount the price to get him to pay it then, over the phone. He denied that and laughed saying no - I am not paying for something that I did not order/receive!!! She basically told him if he refused and did not pay the bill in full within one month, it would be showing up on his credit report. Today we received a notice from them in the mail. When he tried to contact Columbia House directly, he was unable to get through to anything. Every number he tried asked for an account number, which obviously we do not have. I have been researching this and found a couple numbers to try from others having the same complaints so I will try them next. Thank you to the other victims of this scam for providing extra information to help the rest of us get crap like this resolved!!

    0 Votes
  • Ha
    hahnkn Mar 16, 2013

    3/16/2013 I got a call from a collector telling me that I owe Columbia house 236.00 from 2007 . I have never had an account with them but the collectors had my name and old address . I told them I had never had an account with them and all they did was argue with me saying that I had multiple letters sent to me and phone calls but today was the first time I had heard anything about this . So whether some one used my info or Columbia house is fruading people I don't know .

    0 Votes
  • Gu
    Gubbrey Aug 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Years ago before DVD's I received an advertisement through the mail from Columbia House. The ad said to pick 12 movies for $1.00 each. I thought this was a place to maybe get movies at a discount price. WOW what I did not realize is after they ship the movies that they bind you to a one year contract. Then you have only 12 months to buy 12 more movies at there club prices. The catch is that the club prices for any movie they have is $39.99 an up for each movie you have to buy. Before it was all over I spent $400.00 plus the $12.00 for the first 12 movies totaling $412.00 for 20 vhs tapes. Divided by 20 = $20.60 per movie. What a deal????? I love the fact that they don't tell you any of this before signing up with them. Scam, scam, scam. Movie lovers BEWARE. Stay away from them. Go shopping for movies at Ebay or Amazon its safer and certainly cheaper. When I tried to call them to see if I could return the first 12 movies because I did not know that I would be obligated to buy movies at such a high cost to fill the contract. They told me that there was nothing they could do. Also that I only had the 12 months to keep from breaking the contract with them before legal action could be taken by Columbia House to recover they money I owed them. I paid they money but told everyone about there movie scam. Beware of Columbia money making house.

    0 Votes
  • Il
    Ilovealexred Jun 02, 2011

    I ordered 3 Dvd's for a dollar each about a half a year ago. They had a 3 for $1 special going on and I had purchased the movies from them. They shipped to my house fine, i got the 3 dvds.
    Then They started sending me letters in the mail saying I had ordered certain movies, and i owed them money and i certainly didn't choose any of those, considering I havent even been on their website in months.
    About a week ago, they sent me a letter threatening to ruin my credit by contacting a collection agency on me because apparently I owed them $68.95 for no reason.
    I understand that I got the Dvds from the very beginning for very cheap, but why would they make me think im getting a good deal then... and then charge me for it later without me knowing that I owe them.
    I'm 15 years old, and currently i don't have the money to pay them.
    Im not quite sure what to do.

    Comments

    0 Votes
  • Ri
    Ric Sol May 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The bank check my credit history and your company shows that collecting me $ 120:00 for Columbia House . Questioning what did I purchase ? Just want details about the bill .

    0 Votes
  • Sy
    sylvi30 Mar 10, 2011
    This comment was posted by
    a verified customer
    Verified customer

    MY NAME IS SYLVIA SHEARIN MY MEMBERSHIP HAS EXPIRED WOULD YOU STOP SENDING ME DVD THING IN THE MAIL AND STOP E-MAIL ME ALSO, BECAUSE I DON'T WANT ANY MOVIES SO TAKE MY NAME OFF YOUR MAILING LIST FOR EVER AND EVER. THANK YOU SO VERY MUCH.

    0 Votes
  • Zy
    zyton7 Feb 27, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i recieved collection notices from two different agencies claiming i owe columbia house money. when i call columbia house they claim i owe money for dvds i ordered and club obligation fees from 2004. this is 2011. this is the first time i've been contacted about this. i told them i never joined their club and never recieved any dvds. i also told them that i never recieved any info. from them saying i was in their club. when i asked what was all ordered they didn't know. i have already called twice to get this fixed but they are dragging they're feet. this company is obviously making fraudulant claims to collections agencies. i already warned them that it better get fixed or i'm calling my home owners insurance company and filing a claim under our identity theft/fraud coverage.

    0 Votes
  • Ca
    Cam Wyatt Dec 01, 2010

    TheLoveFist II, my aren't you the angry little troll. You joined Aug. 27, 2010, just over 3 months ago and have posted 455 comments or complaints!?! Can you say, "I have no life" ? Sure, I knew you could. Now, go get some professional help and leave decent people alone. And here I thought Canadians were nice people.

    -1 Votes
  • Sa
    Sarukkie Oct 06, 2010

    I am writing this since so many people are getting scammed by this company.
    I know so many kids are buying 4 DVDs for 99cents to receive game money, and I was one of them.
    After 2 months of joining their membership that I wasn't aware of, they started sending me expensive DVDs that cost $40.
    I tried reaching columbia house by calling, but it was IMPOSSIBLE to get someone alive on the phone.
    I even emailed them, but they replied back saying I should return the DVD to them, but that won't stop them from sending useless junks and billing me.
    I was ill from all the stress that I got from Columbia House, and my boyfriend helped me to get rid of them.


    Here's how I did it:

    1) Go to www.BBB.org (Better Business Bureau), and look for a button that says "File a Complaint"

    2) Click "File A Complaint", and they will ask you for your info(address, name.. etc)
    Also, they will ask you what they did wrong, and what you would like them to do.
    I wrote: Columbia House sent me DVDs that I didn't order for, and demanded money.
    I want them to delete ANY information about me, and stop sending me items with bills

    3) Send the complaint, and wait for BBB to respond. It took around 2~3 weeks for them to reply, and most likely, BBB will be on your side.
    Keep everything that BBB and Columbia House sends to you.


    After waiting weeks, BBB responded that Columbia House will refund all my money (4 DVDs for 99 cents) and cancel my membership if I return all DVDs to them.
    I returned the DVDs (See below that says WARNING), but they refused close our issues. THEY WERE KEEP BILLING ME EVEN THOUGH BBB TOLD THEM NOT TO.
    I filed Complaint again on BBB, and said that Columbia House is not keeping the promise that we agreed on.
    I also told them that I will sue Columbia House if they don't commit to the first agreement that we made.
    I just received an apology letter from BBB (nice people <3) saying that they are partially responsible for our issues and Columbia House will stick to the first Agreement that we made.
    Still not sure if Columbia House will be billing me in the future, but if they do, I am sueing them for $500k for Harrassment. They made me ill and lose so much time.


    ************WARNING: when you send the DVD back to them, ask the postal office person to add Tracking number and "Signature required".
    I sent back the DVD, however Columbia House were denying that they received it.
    Luckily, I knew this would happen, because they were such a dishonest people.
    I sent them proofs (the tracking number and signature received by the person who picked up the item) that it went to their company,
    but they were still denying.
    If this happens to you, call your postal office (I called Canada Post since I am canadian).
    Ask the postal office operator for a file that contains the route that package took (they'll fax you or email you)
    Also, ask them if they could investigate the issue.
    Later after investigation, we found out that Columbia House has received my package LONG time ago, and we even found out which company driver picked up the package.


    GOOD LUCK GUYS! and spread this post to everyone.
    Lets put an end to their scam!

    0 Votes
  • Ab
    Abarnes Sep 14, 2010

    You should be able to get movies from columbia house without using credit cards

    0 Votes
  • Di
    dia3766 Jun 20, 2010

    i wouldn't be too concerned if i were you they have tried similar to me and i have never yet had it go on my report. They don't ask for the social security number so it is impossible to place it on the report since they have no proof on who is actually receiving the product

    0 Votes
  • Sh
    shalizeh Jun 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Seven years ago Columbia house approached me about becoming member of their club, which I did. The contract stipulated that once I purchase 3- DVDs at the regular price I could cancel my contract. I did purchase the DVDs and cancelled the contract. This people will not take the word "cancel contract" for an answer and kept sending me automatic shipments, which I returned back as "return to sender". I called them and a representative for a membership agreement, which was never produced. The second time I called they said that they will take care of the account and I will not owe anything. Now 7 years later, I received a letter from a collection agency in New York saying that I owe them $ 76.61 and if I don't pay within 30 days they are going to report me to the 3 major credit reporting agencies. I already reported this incident to The Federal Trade Commission, consumer affairs office, the attorney general in the state of CA and Illinois and better business bureau. This company files bogus information on previous consumers and demands payments on ghosts accounts. Everyone who is a victim of this fraud should speak up otherwise they will continue with this practices.

    0 Votes
  • Va
    vanessa price May 17, 2009

    columbiahousedvdclub hasn't lived up to contract. I joined club 1 year, earned *fun* money, haven't been able to colect any savings.Also columbiahouse won't let me make my own selections of movies, also they make it very hard to contact them to make changes. I've purchased 12 movies, haven't been given any savings as promissed.

    0 Votes
  • Ma
    Mad May 11, 2009

    I am so tired of receiving invoices for Linda Huey at my address in Texas. I DO NOT KNOW a Linda Huey. First I thought it was a joke. I keep sending the invoices back noting "Linda Huey - - Not at this address". The return address simply states Customer Service Center, PO Box 91310, Indianapolis, IN. I finally googled this to find out who was doing this.

    0 Votes
  • Ty
    Tyler Apr 29, 2009

    I should have gotten out while I could..this club is nothing, but trouble..first I had to file complaints to force them to send me my introductory package as per our agreement..they were trying to force me to prepay for the package and the two advance orders I placed BEFORE sending me out my intro package..I received the two advanced orders and one from my intro package..and they began demanding full payment before they sent me the rest of my order..I refused to pay contacted the Attorney General and filed a breach of contract complaint against them..they changed their tune and sent me my dvds..upon receiving them making sure they worked I paid in full one dvd I didn't get I believed was on back order so I waited and I waited..I had to demand repeatedly that they send me my first order so I could begin fulfilling my commitment to them..they ignored me until I said I would file another complaint with the AG..they sent me one dvd set I informed them I would not send payment until I received the second set from my order..it took them three days, but they shipped off the second set, the first arrived damaged so I sent a request for a return voucher and a new set be shipped to me..no reply to my request..then I received a letter stating the dvd from my intro order was no longer available so they removed it from my order..so I paid for a dvd they have yet to send me..I requested a different title and to this date no response to that email..I'll only take this bs for so long before I demand to be removed from the club with no obligation on my part since they are the ones refusing to abide by their own terms and yes I will go back to the AG..

    0 Votes
  • Mr
    Mr. Vij Mar 24, 2009

    i also recieved 2 blu ray discs. It had no information what so ever and just had a box with 2 cds and flyers. I took the discs and just left them inside my room thinking it was just a gift or free offer from my ps3. A month later i received a bill for 137$ and i was completely shocked. I tried contacting there office but no one picks up. I dont have a clue on what to do .

    0 Votes
  • Ni
    Nicole Feb 20, 2009

    My daughter (17 years old) just got another phonecall from Columbia House saying that she owes them $108.00. She never ordered anything from them, and when she asked them what address that they were sending them to, they told her the address. When she told the person on the phone the address that she lives at, and said that they ahad the wrong person they typed this phone number into their computer (as she could hear them typing it).
    Is this how they get all their customers??? Is my daughter's credit going to get bad over someone using her name? Is it that easy to pick up the phonebook and select a phone number to get someone else to pay for your merchandise?
    Well, I called a lawyer and I will file harrassement charges if I need to!!!

    0 Votes
  • Sa
    sam Feb 13, 2009

    Noticed a charge from "COL*HOUSE VIDEO CLUB(Other)" on my account. Called them, they verified that the name on account with my credit card number is not my name. They would not cancel the charge or cancel the account as I do not know the account number. Is Columbia house promoting fraud here ?

    0 Votes
  • Ma
    MATT RANSON Dec 17, 2008

    i orded a movie from columbia house and been paying them when the movie came. I orded wanted and still haven't recieved it yet and they tell me i owe them by due date or will charge me for late fees.
    IF they are going to charge me late fees than they had better sent the movie or they can just forget about the payment.

    0 Votes
  • Cr
    Crier Dec 13, 2008

    HOW CHASE BANK AND COLUMBIA HOUSE STOLE CHRISTMAS

    On August 8, 2008 I purchased some DVDs from Columbia House, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.

    On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called Chase Bank 800 where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the Chase Claims Department.

    Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.

    I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001

    On October 14, 2008 they again debited my checking account for $99.76 which resulted in CHASE Bank charging me $75.00 and $32.00 for insufficient funds fees.

    I contacted CHASE Bank filed a claim and closed that debit card (as they would not file the claim other wise). I provided them with screen shots showing no purchases, no shipments, no pending orders since the August fiasco and was advised by Angel that CHASE Bank would be crediting back the charge and any related insufficient funds fees.

    Initially they did credit back the $99.76 and the $75.00 for insufficient funds. CHASE refused to credit the $32.00 as Donnell advised me because a previous request had been made (the $75.00) within a 12-month period.

    On November 20, 2008 CHASE bank reversed themselves and took the $99.76 and the $75.00 from my checking account again. I contacted CHASE Claims Department on 11.21.2008 and was advised by Judy that she would re-open the claim and I would receive that information shortly. Several hours later there was still no information received. Again I contacted CHASE claims where upon Andre advised me that I would need to speak with a supervisor whom was currently on another call and would need to call me back.

    To date there has been no communication from Judy or Andre’s supervisor, maybe CHASE has Columbia House train the employees in their Claims Department!

    Thanks to Grinches at COLUMBIA HOUSE and CHASE BANK there will be no Christmas in our household this year. The theft of over $200.00 from my account by these two supposedly reputable companies has ended any possibility of a celebration of any kind in my household


    BE WARNED AND TAKE YOUR BUSINESS ANYWHERE ELSE

    0 Votes
  • Ki
    Kimberley Dec 09, 2008

    Columbia House sent me a past due bill for $106.72 for something I never signed up for or ordered or would have thought of ordering. I have never received anything thing from them but a bill that said past due that threaten to put it on my credit report. This company needs to be put out of business.

    0 Votes
  • Je
    Jeanne Dec 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This collection company has called twice telling me that Columbia House turned me over to collections for $54. I finally got through to Columbia House and they said that they would report to Takhar that they have no account for me. Takhar said that they would still report me to the credit reporting agencies unless I paid the bill.

    0 Votes
  • Du
    Dusty Rhoad Nov 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been recieiving movies which
    I have returned and now am being billed for them.
    I no longer wish to receive any more movies as I am cutting back on my expenses.

    The movies for which I am being charged are, Sex $ the city and Iron Man in the amount of $ 54.88.
    Please do not end any more material !!!

    Thank You

    0 Votes
  • Te
    Terrie Nov 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They sent me a bill for $135.70, stating I owe them this for, DVD's sent to me. I never joined their club, nor did I receive movies from them.

    Please could you look into this matter as I have bad credit as it is, but I would hate to have added bills to it that I did not agree too.

    This is the account no. 50562708516D13570 319111

    0 Votes
  • Pa
    patricia bruce Nov 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    When I ordered tapes a while back (which I never received) I wrote you and told you I did not want them as I was moving, So I guess you never sent them. I am going into a nursing home and cannot use tapes. Please do not contact me again. I have sent a copy of this as I did with my other mailings to my attorney. Please do as I ask.CANCEL CANCEL

    0 Votes
  • Sy
    sylvia salas Nov 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    there are charges put on my credit card without my permission. that is fraud . no one had permission to use it and woul d like my charges put back into my account as soon as possible .

    0 Votes
  • St
    ST Leung Nov 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Well somehow they got hold of my credit card, and charge me $12.4 and sent me some crap dvd's.

    this is illegal!!

    I called their customer service : [protected], to complain and cancel this so call membership that I never started.

    I must say, these people expected the call, and they sound very shady...and under the menu they even have an option for people who are charged but did not apply for membership!

    I have already filed a complaint to the Indiana BBB.

    good luck

    0 Votes
  • Ch
    cherylkelly Nov 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I NEVER SIGNED UP YET I KEEP RECIEVING DVDS AND I
    EVEN DECLINE THE EMAIL OFFERS AND THIS IS MY SECOND
    COMPLAINT, IT IS COSTING ME POSTAGE FOR THE DVDS I KEEP
    HAVING TO SEND BACK, I WOULD LOVE IT IF I COULD MAKE ALL
    THIS JUST GO AWAY BECAUSE I WILL NOT BUY ANY MOVIES
    FROM THIS COMPANY AND I WANT MY NAME REMOVED FROM
    THE LIST. THANK YOU, CHERYL KELLY

    0 Votes
  • Ph
    Phyllis Diesel Nov 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I resolved any issues that I had with Columbia DVD Club over a year ago. At that time I requested and was informed that my account with the club was cancelled. Now one year later I receive a bill for $99.00 stating that I did not fulfill my obligations with the club to order and pay for selections. This is appaling because I never received anything from Columbia House DVD Club in terms of any communication whatsoever during this year nor did I receive any notification that I was a member---no selection cards---no bills---no anything and all of a sudden I received a bill for $99.00. I want this bill to be cancelled! I want my account to be cancelled Member number 50496491619D09976 298111. And lastly I want confirmation that you have cancelled my account.

    Thank You,

    Phyllis Diesel

    0 Votes
  • Ro
    Robert Bennett Nov 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    some one else ordered using my name
    sent to an address that i never lived at
    i called to advise columbia house of my address info
    they sent me to collections and changed the dates of delivery but still got it wrong
    i did not live at the address when they shipped out the product. both times they indicated they shipped
    again i did not order nor did i receive this product

    0 Votes
  • Ri
    Richard Lee Staples Oct 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was out of country on vacation for little over 3 months, visiting my Aunt's & cousins in Germany. I went with my mom she goes a trip every other year. So it was my chance not working drawing unemployment. So I left for my Home Land. When I come back this company is threating me to turn there ### ### to the Collection agency. I paid for my DVD with it's late charge of $7.96.
    Serial # of the money order from U.S. POSTAL SERVICE, on 2008/10/04. Clerk #0005, Post Office 60481. That's my reciept. There wanting to pay for the last 5 DVD's right now which I'm not. I've got 2 years plus I got Free DVD VOUCHER'S, buy one get one FREE. So many people have told me about this COMPANY FOR RIPPING THE PUBLIC OFF. There not going to do this to me. I buy my share, but I'm not paying$124.70 at once they can turn me into their COLLECTION AGENCY!!!If they can't act like a company is suppose to, THEN SCREW THEM. I DON'T LIKE BEING THREATED BY ANY JEWISH COMPANY. Make you mind up, Richard Staples...

    0 Votes
  • Ha
    HATE EM Aug 28, 2008

    it very simple accually you just need to call and say you did not sing up by law they will cancel with no charges and be carefull with the internet by you clicking on just a link you may sing for something so don't put everything on them you may have done it

    0 Votes
  • Si
    Simon Quizno Aug 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They're trying the same thing with me, even though we've never belonged to columbia house. I notice it's interesting that the name they have is not our full name. If my name were John Q Smith, they are sending it to SJohnQ, even on the now "we're sending a collection agency to get you" letters. I wonder if they bought a mailing list that didn't include full last names.

    When I called and gave them the account number on the invoice, they repeatedly asked for my full name which I was too smart to give them. They said I ordered something on the web. I pointed out that I went to their site and found no way possible to order anything without arranging payment first. They have no "bill-me" option.

    I wrote on an invoice that nobody by this name exists at this address, they sent me a post card acknowledging they received my note and asked that I return the dvd they sent. So I wrote "return to sender" and stuck it in the mail.

    So now they are sending collection notices for $130, without a full name. Make me laugh. I think I'll take some of their postage paid envelopes and put some heavy sheet metal scraps in them and send them so they have to pay the postage. HA.

    What a bunch of losers. Yes YOU columbia house, I'm sure you've googled this and found these posts - How does it feel to have such a crappy job trying to screw people? I'll be you feel good at the end of the day when you've successfully scared some old woman enough to send part of her measly SS check to you just so you can probably continue to screw her for more.

    Go home tonight, look in the mirror and say it out loud, LOSER!!!

    0 Votes
  • De
    Denise Breeden Aug 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They send movies sometime multiples of same movie and I have to pay return shipping and the bill is always wrong.

    0 Votes
  • Tr
    Tracy Aug 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My boyfriend got a dvd in the mail from columbia house and they wanted $5 for it. my boyfriend (Ray) said he never ordered anything from them, but we decided to watch the movie and he sent the $5 for it. Now he keeps getting dvd's in the mail that he didn't order with a bill of $51. He sent back the dvd that was sent and there is 1 dvd they say they sent, but he never got it. I emailed them telling them to stop sending dvd's and have sent back any dvd's that have been coming. I hope that this works. From all that I have been reading on line about them I have a feeling it will not end here. They are crooks is what they are so I will let you know what happens. The fact that you cannot even talk to a human when you call them tells you that! That is ridiculous!

    Thank You for your info on them.

    Tracy

    0 Votes
  • Pa
    PaulineBrown Jul 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Scam and fraud! Beware all!

    0 Votes

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