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ClickInks.com / No promised refund for unsatisfactory product!

1 United States Review updated:

I returned some ink cartridges to Clickinks the day I received them, because they were not what I wanted. (Clickinks promises on their web site that they will give a full refund for any unsatisfactory product.)

Clickinks received my registered mail package on Dec 2; I spoke with Clickinks consumer representative "Melissa" on Dec 4 and she said that the refund would be handled by Dec 6.

It is now Dec 18, and I still have not received my refund. Melissa has sent me 2 or 3 emails in response to my queries, each time saying she "doesn't know" why the refund has not been taken care of, and that she will "see that this matter is resolved." Nothing has happened.

At this point, I have sent 3 emails, made four telephone calls, and have not received any response whatsoever from Clickinks. I cannot seem to find a real person to talk to since my Dec 4 phone conversation with Melissa.

AARRGH!!!

Va
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Comments

  • Mi
      5th of Jan, 2007
    0 Votes
    ClickInks.com - No product delivery!
    United States

    They promised delivery in 2 days ( we both located in Florida) . The order was placed 12/19/2006 via my discover card. I was given a ticket i.d. TVQ212247 along with a password 6ffa8624. When I wrote to them complaining about the delivery time, my email was totally ignored. Beware ClickInks.com, this company is a scam!

  • Pa
      1st of Feb, 2007
    0 Votes

    I placed an order on 1/7/07 and as of this date have not received the product which was promised with 2 day delivery. Every call to the company is answered with excuses of inventory problems, late delivery by their supplier, etc.

    I don't believe they have product, just an internet scam.

  • Ti
      7th of Feb, 2007
    0 Votes

    I placed an order on December 17th, based on their advertisement of "buy 1 get 1 free". When I received the invoice via E-mail on December 18th, I saw that my "get one free" wasn't listed. I called up to find out what was going on, and was told that that offer only referred to their offbrand cartridges. So, I requested that they cancel my order, which Melissa claimed she did. I called back two weeks later to verify, because I hadn't received the E-mail validation that I requested, and again, was told that my order was cancelled. They never sent out the product, but I saw on my credit card bill that my account was charged on December 19th, the day after I cancelled the order. I have called 3 times to inquire when the credit would appear, and was told each time that "it takes time". I've now filed a complaint with my credit card company, and when attempting to call again this morning, Feb. 7th, discovered that every mailbox associated with options 1, 2, 3, 4, and 5 (the only options available) is full. Do not deal with this company!

  • At
      19th of Dec, 2007
    0 Votes

    Same bad experience here, practically non-existent customer service, ink leaking, no refunds... Avoid this place if you can!

  • At
      19th of Dec, 2007
    0 Votes

    I agree. Their non-responsiveness renders their "customer service" non-existent. I don't understand how "companies" like these can stay in business. Avoid them if you can, or join the growing group of "suckers" who bought stuff at ClickInks.com

  • Ch
      25th of Jan, 2008
    0 Votes

    I had a great experience with them in August of 2007. Ordered a whole bunch of cartridges for our laser printers at a very good price. They lasted longer than the manufacturer OEM cartridges. At 1/3 the cost.

    Unfortunately, it seems they have gone out of business. While their website is still up, their email contacts are all rejected and nobody answers their 800 number. Oh well.

  • Ps
      29th of Feb, 2008
    0 Votes
    ClickInks.com - no shipments
    United States

    Company billed my acct for sale of toner cartridges, and simultaneously sent me a note that the items were on back order, to be shipped "soon." Called their customer service number one week later. Out of service. Called their order number. No answer. Any company who bills before shipping is suspicious; this one appears to be operating fraudulently.

  • Me
      3rd of Mar, 2008
    0 Votes

    I've placed several orders through clickinks.com. I've never had a problem with them. Their inks work great & you can not beat the pricing. BUT, I did place an order on February 10, 2008. The money was deducted from my checking account and I still haven't receieved my ink. I keep emailing & calling customer service and I'm receiving no answers. What can we do to get our money back? I'm really mad! Anyone we can call for website fraud???

  • Ma
      26th of Mar, 2008
    0 Votes
    ClickInks.com - No order received!
    Clickinks.com
    Lake Mary
    Florida
    United States
    www.clickinks.com

    I placed an order for drum for the brother all in one machine that we have. To date there is no order shipped and the 800 and the 407 area code phone numbers are not responding... We are scammed!

  • Jo
      28th of Mar, 2008
    0 Votes

    Crap! I wished I read this before I placed my order but I got caught in the same exact scam. They charged my card right away, then wrote me that my items were backordered. I emailed to change my order-- nothing. Called-- no anwer, EVER! No responses to numerous emails. Now I'm dealing with my credit card co. to cancel this transaction. It sucks that Google places them on top of the results when you search for "printer ink."

  • Ro
      31st of Mar, 2008
    0 Votes

    Buy 2 get one free is not honored, as what happened to tina above. When an order is placed the items are on back order and your credit card is charged right away, with no time frame on when items will be shipped. Custmer service is non existent and automated telephone number leaves you in limbo with same recording all of our representatives are busy. your call is important please stay on the line. Blah Blah Blah. BEWARE WHEN ODRERING FROM THIS PLACE.

  • Db
      8th of May, 2008
    0 Votes

    At lease they told you about them being back ordered.

  • Ap
      23rd of Aug, 2008
    0 Votes
    ClickInks.com - bad product - horrible customer service
    clickinks.com
    319 Vinestreet
    Philadelphia
    Pennsylvania
    United States
    Phone: 215 925 2118

    Received ink cartridges on time. Tried several and all gave very bad print results.
    Returned the entire shipment + required documents within the terms published on the website. Never received a refund.
    Customer service never answers the phone - never returns emails.

  • Ja
      30th of Aug, 2008
    0 Votes

    I got caught up in this companys ( guarantee full refund) if cartriges do not work. I ordered 10 cartridges tried 6 none would work. Returned all 10 priority mail with delivery confirmation and request for refund of money.Have Sent 3 or 4 Emails and no replys to my Email and no refund.

  • Wi
      25th of Sep, 2008
    0 Votes

    I too was totally ignored and screwed over by clickinks. Do not ever order from this company. They will not refund you if your cartridge is defective.

  • Su
      1st of Oct, 2008
    0 Votes

    I have been having the same problem. if I have read these before I ordered. I PUT IN A ORDER THEY SENT ME A BACKORDER SLIP AND E-MAIL. I CALLED THREE TIMES THEY SAID THEY HAD IT AND WAS BEING SHIPPED. SO I WAITED FROM AUG 26TH- OCT 1ST . THE LAST TIME I CALLED A KRISTL ANSWERED. VERY SNOTTY. AND WHEN I TOLD HER I WANTED MY C.C CREDITED IT WAS GOING TO BE 60 DAYS OR MORE. BUT THEY CAN SURE TAKE IT. WHEN I ASKED FOR A SUPERVISOR OR MANAGER. THEY DID NOT WANT TO PUT ME THROUGH. SO I HUNG UP. VERY FRUSTRATING. I AM GOING TO A STAPLES IN TOWN

  • Sh
      27th of Oct, 2008
    0 Votes
    ClickInks.com - Bad quality ink
    ClickInks.com
    Florida
    United States
    ClickInks.com

    The inks ordered from ClickInks.com produce very bad printing in black or color. Please do not order any products from them.

  • Li
      30th of Nov, 2008
    0 Votes

    ordered ink 11/22/08 & pd. for w/paypal. have not received to date & no response to multiple emails. will call 12/1 and submit another comment after that.
    after reading your pge & several others, realized should have checked first.

  • Al
      26th of Feb, 2009
    0 Votes

    I had to replace my Epson C88 printer due to their inferior product. And their service department would not even talk about a refund for the ink I still have! Unless you want to be ripped off, do not bye from Clickinks.

  • Be
      31st of Mar, 2009
    0 Votes

    I ordered ink on 12/26/08 and it's now 3/31/09 and I still haven't received refund despite the numerous phone calls and emails that I have sent. Want to get ripped off - lied to - stolen from - then Clinkinks.com is the place to go. Otherwise, avoid like the plague.

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