[Resolved] Classic Parade / luxury car hire

06/12/17 Car Hire from Classic Parade.co.uk
Andrew Brown Mobile +[protected]
Contact number on web site : [protected]

SCAM! FRAUD! BE AWARE!
Andrew Brown is a scam, he took our deposit for car hire and not refunding it.
Car was not delivered as agreed, car was in unacceptable condition with technical faults.
Complain made ASAP no response no money back no deposit back.
After done some researches online, there is a lot of stories about Andrew Brown from Prestige Car Club (it same people 100 %) who work under same fraud scheme, please have a read. You will be lucky if you have his dirty and faulty cars delivered to you!!! Andrew is now keep threatening us about putting our reviews online and asking to take it off, then he will refund our money, no way! We need to tell innocent people like us, not to be a another victim of this SCAM!!! We have all e-mails, photos, SMS to prove.
Police is involved already. DO NOT TOUCH THIS COMPANY!!!

• Resolution statement

  Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

• Classic Parade Customer Care's Response, Oct 13, 2018

  Hi Joe, Hi Caeny,
  
  Hope you are off to great weekends.
  
  Many thanks for the feedback, it is very much appreciated.
  
  We have set in place measures to ensure that our delivery drivers are communicating better with customers on the day of delivery. The challenges that we face are mainly traffic related conditions.
  
  Please do feel free to give me a ring if you would like to talk things through.
  
  Thanks,
  Andy
• Classic Parade Customer Care's Response, Oct 15, 2018

  Dear Caeny,
  
  Your review surprises us as you received the vehicle free of charge as we gave you a full refund of the hire fee. You also damaged the vehicle and we refunded you the initial charge of £300.00.
  
  You essentially received £2500.00 worth of vehicle including delivery / collection.
  
  A thank you will be more appropriate.
  
  Thanks,
  Andy
• Classic Parade Customer Care's Response, Oct 16, 2018

  Good moring Olga,
  
  Many thanks for your review.
  
  Classic Parade nor any of our partner companies are associated with (Prestige Car Club) (prestigecarclub.co.uk) (Prestige Car Club Limited) or any of it's subsidiaries or the names you have mentioned above in any way what so ever.
  
  If you have any outstanding issues with Prestige Car Club, we suggest that you contact them directly, this is the phone number we have found for them during a Google Search 0207 971 7250.
  
  In the mean time we would greatly appreciate it if you remove this inacurate information which you have posted on our review platform.
  
  Please feel free to give us a call on our details below if you require any further infirmation on the credentials fo Classic Parade.
  
  I hope that I have been of help in shedding some light on this matter.
  
  Thanks,
  Alex
  Supercar Hire Team
  www.ClassicParade.co.uk
  0: +44(0) 333 355 3595
  e: rent@classicparade.co.uk
  a: 86-90 Paul Street London
  
  Good afternoon Olga,
  
  Many thanks for your review, and sorry to hear about your experience with Classic Parade.
  
  We believe that reviews give us an opportunity to continuously look at our service and how to best improve the small detail to ultimately improve our service to you.
  
  As discussed via email and on our last phone call this afternoon 19/12/2017, we do not offer full refunds based on vehicles arriving marginally late, as discussed and as per our terms and conditions, vehicles being moving assets are subject road traffic conditions.
  
  Our new 2017 Range Rover Autobiography was running 30 mins late, and you asked us to change route and deliver it to London Heathrow Airport, and we did so and we did so at no extra cost, we also insured your personal vehicle and stored it at our base for you free of charge.
  
  The reason why it has taken 12 hours later than agreed to respond to your complaint is because your initial letter was 3 pages long and held several requests including a full refund, free vehicle, and added compensation, so our Director spent time looking at your request in detail, just to see what we can and can not offer in response.
  
  As discussed, we have generated you a £500.00 voucher for future use, however we can not offer a full refund alongside compensation and an exra free vehicle as the vehicle in question is a brand new 2017 Range Rover with one very small scuff on the driver side alloy.
  
  We also extended your hire date by one full day at no extra cost in compensation for the above. We feel that we have acted in a fair, honest and best practice manner.
  
  Yours sincerely,
  Alex
• Classic Parade Customer Care's Response, Oct 16, 2018

  Olga from Amigo Jet is a very manipulative woman and to be honest a complete piss taker! She received a full refund for her hire which resulted her receiving a free car. This is because she decided to take matters to the money claims court because she simply wasn't happy with the service. My partner's thought by offering the full refund he would be able to settle things but Olga was not satisfied despite her receiving all her money back plus a free hire in a Range Rover. How often do we receive bad customer service but you don't take every business owner to court for something so petty...?! Olga is just a horrible woman and I would advise anyone against doing any business with Amigo Jet which involves this woman.
  
  Many
  Thanks,
  A
• Classic Parade Customer Care's Response, Oct 16, 2018

  Olga from Amigo Jet is a very manipulative woman and to be honest a complete piss taker! She received a full refund for her hire which resulted her receiving a free car. This is because she decided to take matters to the money claims court because she simply wasn't happy with the service. My partner's thought by offering the full refund he would be able to settle things but Olga was not satisfied despite her receiving all her money back plus a free hire in a Range Rover. How often do we receive bad customer service but you don't take every business owner to court for something so petty...?! Olga is just a horrible woman and I would advise anyone against doing any business with Amigo Jet which involves this woman.
  
  Many
  Thanks,
  Ashman
• Classic Parade Customer Care's Response, Oct 22, 2018

  Hello Victor,
  
  We know you are Olga's husband and you are using several names to discredit our brand.
  
  Below is the response we have given to all 20 reviews you and Olga have written.
  
  Hi Olga,
  
  We wonder why you are using the names Maria Brown, James03, Victor03, victim78, and SKK2018 and several other aliases?? - We know this because you have posted identical multiple defamatory and malicious posts across several review platforms.
  
  Your malicious and defamatory words on your latest post are because we have chosen to expose your black mail attempts and expose your real name / company name in kind.
  
  These reviews are currently under investigation by Google, and our Lawyers are also starting action against you.
• Classic Parade Customer Care's Response, Oct 22, 2018

  We are confused as to the purpose of Complaints Board.
  
  As an example. Surely if the service received from Classic Parade was very bad, Olga also known as James03 and several other aliases should be clicking 5 stars as it is designed for complaints only, but she has clicked 1 star for all of her reviews. Does this mean that Classic Parade is very good on the bad scale? Complaints Board is a floored model as it does not create a fair environment for fair reviews based on their very name. Essentially all visitors will be prompted to write bad reviews even if they received a fair service.
  
  Complaints Board appears to be a spam website used predominantly for advertising and the hook is "complaints" to bring people in to write bad reviews which spread quick and only helps Complaints Board gain more traffic for their SEO/ Online Marketing Purposes. This website should be shut down. Try reviewing Complaints Board on other websites and see what comes up - its absolutely shocking!
  
  Classic Parade has thousands of clients happy with our vehicles and service, and several have recommended close friends and family and they too have nothing but good things to say about Classic Parade.
  
  We always endeavour to provide a high quality service at good value.
  
  Many thanks,
  Tom
• Classic Parade Customer Care's Response, Oct 22, 2018

  Hi Gina,
  
  Thank you for your review.
  
  Thanks,
  Tom
• Classic Parade Customer Care's Response, Oct 22, 2018

  Hi Gina,
  
  Many thanks for your review!
  
  Classic Parade
• Classic Parade Customer Care's Response, Nov 01, 2018

  Hi Olga from Amigo Jet,
  
  We wonder why you are using the names Tom Brown, Maria Brown, David Brown, James03, Mark Cohen and several other aliases?? - We know this because you have posted multiple identical defamatory and malicious posts across several review platforms using the same poor grammar.
  
  Your malicious and defamatory post are because we have chosen to expose your black mail attempts and expose your real name / company name in kind.
  
  These reviews are currently under investigation by Google, and our Lawyers are also starting legal action against you. you have also been reported to the Metropolitan Police.
  
  Thanks,
  Tom.
• AmigoJet Customer Care's Response, Nov 01, 2018

  Response from Amigo Jet :
  
  Dear Tom, Andrew Brown, Alex
  
  I will be posting my true reviews on all possible platforms to stop other innocent people been victims of Classic Parade .I am glad to see that you have reaction on our comments, must be business is not doing that well .
  All your positive reviews are fake and untrue and it clearly visible and not working anymore for you .
• Classic Parade Customer Care's Response, Nov 04, 2018

  Hello Victor,
  
  We know you are Olga's husband and you are using several names to discredit our brand.
  
  Below is the response we have given to all 20 reviews you and Olga have written.
  
  Hi Olga,
  
  We wonder why you are using the names Maria Brown, James03, Victor03, victim78, and SKK2018 and several other aliases?? - We know this because you have posted identical multiple defamatory and malicious posts across several review platforms.
  
  Your malicious and defamatory words on your latest post are because we have chosen to expose your black mail attempts and expose your real name / company name in kind.
  
  These reviews are currently under investigation by Google, and our Lawyers are also starting action against you.
  
  Please report these people to the Police if you have been victims.
• Classic Parade Customer Care's Response, Nov 05, 2018

  Surely if the service received from Classic Parade was very bad, Olga also known as James03 and several other aliases should be clicking 5 stars as it is designed for complaints only, but she has clicked 1 star for all of her reviews. Does this mean that Classic Parade is very good on the bad scale? Complaints Board is a floored model as it does not create a fair environment for fair reviews based on their very name...