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CitiMortgage / trying to pay my mom's mortgage

1 Richland, MI, United States

I Shea Rosenstein been helping my mom (Kathleen rosenstein) pay her mortgage for a while now. We have giving cities mortgage countless verbal atherization for me to pay it. They have lied and denied these verbal atherization. We are one month behind and we have been since my mom has lost her job because she is disabled. So we ( my mom and i) have faxed them 2 written atherization letters stating that I have the write to discuss payment and pay her mortgage. Cities mortgage is lieing and saying they never received the fax and I don't have any authorization whatsoever. They are denying my payments and refusing to take it out of my bank account. I would like this Issue resolved amediatly or I'll be forced to seek legal advice

Nov 18, 2016

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