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CitiMortgage / escrow payments

NJ, United States Review updated:

I pay my escrow shortage every single year. Last JULY, 2010, my mortgage payment started to creep up slowly...July 2010, then more August, more September. My escrow analysis is performed the 3rd week of August every year. My payment should never have gone up until 10/1/10. I sent 2 checks in September 30, 2010. One was an escrow shortage and the other was a spread overage to keep my payments down. Instead of going down, my payments went up. I spent weeks on the phone with a manager and they finally corrected everything, then February someone triggered another escrow analysis. They said my taxes and homeowner's insurance went up. I told them they go up every year and I already sent in 2 checks to pay that. Then in February of 2011 my payment went way up again. I sent in a check for almost $500.00 and that would keep my payments where they had been before the new increase until September, 2011. Th manager that had been helping me has been on vacation so another manager did a so called investigation and said my payments should never have gone down even though I had sent them over $1100.00. I told them it doesn't take a rocket scientist to figure out what is going on here and that I am called the NJ attorney general's office and also my attorney. The manager tat had helped me before is returning from vacation tomorrow (7/5/11) and if he does not fix this freak'n mess I am moving farther up the line. I started with Principal Financial and never had a problem until CITIMORTGAGE took over.

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Comments

  • Sa
      Apr 28, 2014

    Who do I need to call I want to sue them for predatory lending practices . I'm still in nightmare with them going on 3 yrs no one will help I need a lawyer

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