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CitiMortgage / citimortgage gave my va mortgage back to va and didnt notify me

1 United States

I called citimortgage today [protected] to inquire about special programs to reduce payment, as I had called 2 weeks ago. The rep informed me that my account had been transferred. She didnt tell me where. Then she said they gave it back to the va, and they sent a letter to me last april, I never got it, and we have been paying on time through their website every month. I asked for the va tel number she said she didnt have it, all through the day I tried to call and they wouldnt receive my call. I called the va rep in charge of my account and she said citimortgage was still the servicer, she was in a big hurry, every number they gave me it seemed like I was being avoided, she said she would call citimortgage and get back with me through phone or email, I have not received any understanding thus far

De
Jul 30, 2015

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