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Cici's Pizza / very little pizza

1 Kernersville, NC, United States

Hi,

Just a note of concern. We eat at Cici’s Pizza often and love it. We mainly eat at the restaurants in Concord, Boone and Statesville, NC.

This past weekend we attended a festival in Kernersville, NC and ate dinner at the Kernersville, NC Cici’s. We arrived at about 7:30 pm on Saturday May 2, 2009. The restaurant was had a few people in it...not really even half full. We were not greeted with any ‘Welcome to Cici’s” till we were finally noticed standing at the register by the one girl at the front. Once we ordered, she did not give us our drinking glasses (ordered soft drinks) and we had to come back and get them. The main complaint is that we were in the restaurant about 45 minutes total and there never was a decent selection of pizza. Many of the rounds trays were empty and some had only a slice or two. When we did get a slice from those on the counter they were lukewarm. We did not get a special order. We like it all and usually just select from what is on the buffet. When we did ask about more pizza coming out we were told that more was coming, but we only saw two new pizzas come out during the time we were there. There were only about15 brownies in the pan the whole time we were there. We love Cici’s brownies, but he one’s out there were not fresh and stone cold. There was no desert pizza, no cinnamon rolls and only a few brownies. When we did ask about the brownies we got the same answer, more coming out, but they never did. We love Cici’s pasta, but there was not any pasta, only sauce. We asked about more pasta three times and got the same answer, ‘more coming out in 5 minutes.’ We waited the whole time for more pasta and none ever came out. Even other guests were making jokes about the ‘slim pickings’ on the buffet. The person who appeared to be the manager ‘on duty, ’ seemed to spend more time joking with the other workers only glancing at us briefly when we asked about more food and gave us the standard answer that more was coming out...we never saw it. We got a few slices of pizza, no brownies, no pasta and very poor service.

While we will still eat at other Cici’s, it will be a long time before going to the Kernersville store again. Thanks for offering at most of your stores, great food, great service and a great value. Kernersville, NC just seems to be the exception, as it was not a good experience at all.

Tim
Salisbury, NC

Td

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