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Chumba Casino / VGW Holdings / unauthorized charges to my debit card

1 United States
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Im not an account holder but yet funds was debited from my card. I contacted chumba providing a copy of bank statement to show the amounts debited. They stated they couldn't find any transactions .I contacted the Better Business Bureau and thanks to them I got a email from Chumba asking to me to reply using a link they provided. Once you click on link it takes you directly to chumba website where it asks for account name and password. How could I know this as I dont have an account. And the link that was sent expired like in 20 minutes. So BBB was told by chumba that they made an attempt to resolve my issue but I failed to respond. I sent emails telling chumba i cant use their link and their reply is by sending me another useless link for which a account name and password is needed to access. What a run around.

Vi
Sep 10, 2018

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