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Chegg / false charges

1 Online Chegg.comUnited States

I purchased one item for my daughter early fall 2018. Chegg has repeatedly charged my card for "Chegg Study" which we never signed up for. There is no record of it on our account and somehow
the Chegg representative specialist who returned my call insisted there was activity. Which is impossible. He refused to refund my money and assured me that there would be no further charges. Until next month when there were. When I sign into the account I can see the purchase made and I can see there were no subscriptions ever but somehow they insist that some phantom used a different email and accessed the account. When I asked if they accessed my account and my card was charged why can I NOT see the order? He had no answer and told me to contact my bank. I am furious at the thought of how many young college students new to checking and debit cards that they rip off every single month. BUYER BEWARE!!! Get your books elsewhere!

Co
Nov 28, 2018

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