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Chef Basket - Telebrands / Over all poor!

1 MN, United States Review updated:

Ordered a Chef basket Deluxe for a christmas gift as someone wanted it. Ordering was vague and confusing even for your more experienced shoppers, order confirmation was vague and included no confirmation number. You can go to contact us link and then another link and enter your phone number to 'Track" your order which just gives you a automated message saying that due to popular demand your order will ship with in 15 days...which you get from day one way past day 15! They delay the shipping as part of the scam so that when you get it, you can"t really return it with in 30days even if you wanted to pay return shipping. So I called customer service to cancel my order. The first guy could not hear me, all though he conveintly repeated himself that he coudl not hear me after I was done speaking. sigh... So i called back again and apparently my phone was working. This time I got an inept Robert Who before asking my problem asked me 3 times for my address and phone number and put me on hold to look up my order. I told him flat out I wanted to cancel my order as it would not ship in time for christmas he offered me $5 off my order, I said no. then He tried again I said I just want to cancel my order cause it wont ship in time he said ok CAN I ASK WHY YOU WANT TO CANCEL!! so irritating he obviously has a call script and can not handle much more. sigh. At least when you cancel they give you a cancelation # we"ll see hopfully the cancel goes smoothly! I say wait until it comes out instores.

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Comments

  • Sm
      19th of Jan, 2011
    0 Votes

    I also had issues with the deceptive practice outlined here. I ordered the ChefBasket online 11/28/10, DID NOT HAVE THE OPTION TO CANCEL MY ORDER after I entered my credit card info and saw the total of $50.95. I received a card from Telebrands yesterday stating my item is on backorder and anticipated to be shipped within the next 30 days. “Your card will not be charged until the merchandise is shipped.” “However; should you wish to cancel this item, simply sign the box below and return this postage paid card to us.” Fairfield, NJ address on card. I checked my online bank account today and the $50.95 was debited out of my account today! I called the number listed on my bank transaction: 800.777.4034, spoke with CSR that told me my order was in process but has not shipped and insisted she could not cancel the order and I would have to return item upon receipt for refund. I pulled up the IC3 internet crime complaint website while on the phone and started filling out the report while insisting that I speak to a supervisor. CSR repeatedly told me her super was on another call. I advised her of my IC3 Complaint process and would hold for the super. Finally spoke with supervisor and did get a verbal promise, with confirmation#, for a full refund to my account in 7-10 days. She was in their California office. I have copied my “cancel order” card and mailed it to Telebrands for safe measure! I will buy my ChefBasket at Walgreens once my refund is posted to my bank account

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