SUBMIT A COMPLAINT

Cheap Caribbean / Booking wrong resort

2003 south Easton Road Suite 100, Doylestown, PA, United States
Contact information:
Phone: 8009152322

We researched 2 months for our honeymoon. Saved our money...found the perfect place online. Couldn't book it online...so called to personally do it on CheapCaribbean.com. phone no. [protected]). Wanted to stay in Punta Cana at the Paradisus Reserve Palma Real. Unfortunately...unbeknownst to us, the words MUST BE PERFECT! Or you will be staying at the WRONG resort...and they will not move you once you discover it!!! In Punta Cana...there is 2 Paradisus hotels! And 2 Reserves..and 1 Paradisus CALLED Punta Cana...in Punta Cana! There is the Paradisus Punta Cana, the Reserve at Paradisus Punta Cana, Paradisus Palma Real, and the Reserve at Paradisus Palma Real!!! It is a nightmare trying to resolve it...totally confusing and they act like you should KNOW e difference between all the same name resorts! When booking, they never told me there were all these closely confused names...to triple check! It is just your problem...not theirs. I would NEVER use this service AGAIN!

Post your comment