CeX / WeBuy.com
reviews and complaints

I have just been to your shop in Carlisle and it's getting ridiculous now and unrradeworthy the amount of mistakes made. I have already had a massive issue online when trying to buy a phone and what CEX done.

Now a simple task in store has been done wrong. I just before closing bought my son a game which was COD Ghosts for the PS4 and they have the a PS3 disc inside it. I went back and closed and would not o9en the door. Now i have to go back up town tomz to correct staff incompwrwnxw again and I have a kid kicking off and I have wasted money.

This is ridiculous and not good enough and I want to know what us going to be done

I bought a Lenovo Laptop from Skelmersdale brunch on Tuesday 26-06-2018 at 17:06 pm for £120.
After testing the computer at home I found that the HDMI access it's not working and it makes the screen goes off and on when trying to plug the cable in it.
I been back to the shop today which is the 27-06-2018 at 04:48 pm to return the item or exchange it, But they've said there isn't enough time to do that! As they're busy with 1 costumer only already, and simply ask me to come on the next day!
I'm not satisfied at all from the way they were dealing with me.. They weren't helpful as much as they were at the time of selling the item.
I had to cancel lots of things to reach the store, but for nothing!
How long do they need exactly to check the computer ?

M. Khalifah
My email to contact me
[protected]@hotmail.com

I am complaining about your managers in your Aldershot CEX due to the manner that they speak to their staff i have been in that store 4-5 in the last two weeks and so far have heard the managers tell their staff that they are [censored] and that they are all getting fired
Quite frankly that is a dispiriting and appalling way to speak to staff.
Regards
Sandy

I ordered a mobile phone on line wy a voucher order number CN574719, last week, I was told in shop that it would take two days so should have received it on Saturday just gone so that's now seven days ! Where's my phone ?!
Its been very hard to make a complaint as the phone number given just gives u a web site address which doesn't appear to be working, they were also unhelpful in store, the man went on computer and told me voucher had been excepted which I already knew but he said he couldn't understand why I hadn't received confirmation email and was unable to track said item ...

I would like an explanation as to the procedure your company has for buying a mobile phone.

What checks do you put in place that it is not stolen?

My phone was stolen and then bought from your branch in Durham and I want to know what you are going to do about it before I go ahead and report the company for receiving and selling on stolen goods.

I am absolutely disgusted that no checks were put in place and no suspicion from your parts. This was a Samsung s8 that I had had for 5 days only who would honestly sell it unless it was stolen,

I impatiently wait for a satisfactory response.
Mrs J Brown

I went into the cex shop in Livingston to sell some dvds. The man to served me was just rude at some points. I don't know if he was having a bad day or what but it's not the service you expect. I work in retail too and trust me I have off days too but I always smile and try my best. I strongly believe in the saying treat others how you expect to be treated yourself. He just didn't have any patience really. When it came to payment I didn't here exactly what he said and the look on his face and hand gesture were just not needed. He actually made me feel stupid just because I didn't hear him straight away. His attitude needs to change. Unfortunately I didn't get his name but could describe him

I purchased a phone on 28/03/18 and upon using discovered that it list charge very fast so I took it back for repair. I was told that it appeared to be performing correctly and they would give me the same handset from another store. They assured me that they would call me to let me know when it was in, on the 13/04/18 I went in to the store as I hadn't heard anything back and it turned out that the handset hadn't even been sent off so I was still without it. I decided to get a different handset, I got home with said handset and put it in charge to discover that after trying 4 chargers it wasn't charging unless I fiddled about with the cable. Again I took it back to the store where I was told by one of the till staff that yes the charger connection does indeed look bad so I was offered a repair again. I was told to go back after an hour to which I replied "will it be sorted in that time then?" He said yes it should be. Upon arrival back to the shop I was told that there is nothing wrong with the charging port and it was just the charger. I contested this and yet still I have a phone that will not charge. This is the first time I have used CEX and quite frankly I won't be using the place again. I have tried to be as polite as I can but I now want a full refund. The handset was £160 and should have been tested. If this doesn't get resolved I will not hesitate in going to trading standards

Hi my names David Niccol, I brought this phone for £48 at the cex branch an unit 4, dudley court manor walks shopping centre cramlington, northumberland, ne236qw on the 22/12/2017 order number no CI299886 and was served by sian, at the time it wasn't charged so I was unable to look at it but took the ladys word that it was ok, once home ive found out it doesn't load any apps and is pretty much useless and out of date in todays market, ive since taken it back to cex north shields, unit 24, 8 Bedford way beacon shopping centre tyne & wear, ne296rx on the 03/04/2018 only to be told they will buy it back of me for £24 order number QO107636, served by Bethany. I feel totally ripped of and am struggling on benefits and would like the outstanding balance paid back please and compensation towards my travelling/stress and time you have wasted for me, please contact me on [protected] to hopfully resolve this matter, Kind regards David Niccol

I have used cex numerous times buying and selling stuff but was extremely shocked with the bad manners of a member of staff in your carlow store. I brought in items to trade in for store credit and after I got my store credit realised i'd forgotten to trade in 2 memory sd so I said it to the same member of staff (Jason) and he was extremely rude to me. It was 5.25pm and I know the shop closes at 6 but there was 2 staff there and not busy and was told the sd card needed testing which probably would not be done today I was told in other words he said 'it might and then it might not' didn't want to be left waiting around for 35min for something that might or might not be ready! These sd cards are brand new in sealed plastic package never opened so don't think it should have taking 35min

Hi, my husband bought a phone from street somerset store in knowingly that it was second hand. He does not know the store and the fact they sell second hand goods, he said how much he had and asked for a android phone. The store did not advise him that it was second hand. He spent £65.00 on it and I want the money back as I am very dissatisfied with product. I do not want store credit I would like cash back but they are refusing. In my shop we advise all our customers that we are a seconds shop, they did not.

I am absolutely disguted with the service I have often got from your loughborough store when I have sealt so many things to you often more than twice the staff have checked my things and asked to give them 30 minutes to do so when coming back they have often changed my good working things for faulty products or even scratched products when I know for a fact they were either almost new or close to new things now after confortation they have stragely bared me from going in to the store without real reason this is absolutely disgusting behavior and uncalled for but also shows they have things to hide I am looking into contacting the watchdog programe or trading standards and I really would I will also be advising people not to shop from any of the stores

my little boy went into cex Liverpool Lord Street branch to trade in his old xbox 360 and some pads and games.
He had forgotten his power cable so was advised that he could not trade in...we said fine ok...then the advisor said 'actually i can take the pads and games and you just bring the console back when you've got the cable with you'.

So we did this. Now the branch wont let us trade in the console 'because it has no pads' so my son is stuck with a console with no pads or games.

The store manager was rude and dismissive, they said we could PURCHASE A PAD FROM THEM and then trade the lot in but I explained that my son would then lose money, to which they shrugged. I think this is really unfair, I understand rules are rules but WHY were we not told at the time we traded in the pads and games?

I feel this can be rectified by us buying a pad, trading it in with the console and then the store put the difference on a gift card...this is the least they could do. Any ideas?

Hiya,

I purchased a PlayStation 3 from cex for my child of 7 years old for Christmas. The console kept cutting out like it had been turned off. Today my child could hear a weird noise and when I went in to see it was making an electrical zapping sparking sound then the console shut off again. I then realised the power cable was hanging out. For starters I got a nasty shock from it to then realise the power cable was small for the PlayStation 3 power cable hole... Now my child could have got a worsted shock, but then again it was a fire hazarded waiting to erupt. It was sparking that loud that I'm surprised it hasn't cased a fire so far. I'm grateful I noticed it and have another PlayStation 3 so was able to give my child my power cable so my child don't have to miss out playing or watchig movies but now I do because I cant use that cable that don't even seem to be compatible with the console power hole. I paid £85.00 for this console.

I can't believe that this was sold in faulty electrical condition.

I hope to hear from someone soon,

Miss key

I brought two LG G3 phones online at cex website in the UK one was grade a one grade b first one grade A was not working it was stuck on the bootlogo only and the screen was coming away from the phone or housing of the LG G3 that's Grade A ok follow me so far ok ... Grade b now for LG G3 second one ...it had bite Marx's teeth Marx's all along the housing two cracks to on the housing and when I opened the back cover on the phone battery had dents in and really dirty round the housing edge so deep I couldn't even clean it that's Grade B both 316pounds for both of them I reported cex uk ltd to UK action fraud police for allowing theses phones to be sold to me in the first place I have also got crime no to...red flag don't buy things from cex website unless you see the phone or any sort of technology like tablets phones etc buy in person ask see any item check everything before you buy item even the screen if your not happy don't buy item ...they are very dodge people cex uk watch out ok

Just been to my local Cex in Portsmouth England to sell a few dvds and a cheap brand new vr. But when I asked to sell my items the Cex employee looked at the stuff and said ur knot getting much maybe 30p( and laughed) for all of it but I done my research and it all come to a fiver then he scanned all the items to his surprise it come to five pounds but at that point I took my items and left moral of the story they have really bad service and are rude and sell faulty goods

I returned a smart phone the day after I bought it . I noticed the back flap wouldn’t fit on properly when I fitted my SIM at home. The back of the phone would fall off in a pocket over the course of a day. I was refused a refund as the manager considered the phone did not need a back flap fitted to it in order for it to work. In his opinion he considered the phone without a back flap over the battery to be cosmetic damage only. The store I shopped in is 91 Kilburn high Rd, London, NW6 6JE

bought a phone for £155 after 6 months it wouldn't work took it back to cex and told them what was wrong they said leave it with them and come back in an hour I did this then was told it needs to be sent away to look at it and come back tomorrow (18.05.16). Went back next day and was told it was something to do with the motherboard an not through any fault/misuse through myself. I already knew that as it had not really been used and was kept in a draw at home as a spare. YUNUS PATEL who claimed to be the store manager of the CEX shop in crossgates in leeds then told me that he could send it away for fixing which would take 3 weeks and it might not be fixed on its return. He basically wanted me to pick another phone there and then. He also said that it would only have a warranty for 6 months as I have already used 6 months from when I bought the broken phone. so I asked why do I only get 6 months if i pick a new one when it is a totally different phone and how do I know its going to last when the first one hasn't ? YUNUS then started getting angry and told me I was awkward in a shop which had several other customers in. I was shocked as his response to even speak to a customer like that . I asked for a refund for the phone as we was getting any were with his lack of customer care service. I left the shop with a £150 voucher as he wouldn't refund me. I feel terrible after the way I was spoken to and treated with no respect and don't now no what to do as I now have no trust in any of the products that could also turn out to be faulty or the CEX service its self

At the end of 2015, I wrote to Cex about a complaint and have escalated it to their management and to this day failed to recieve a reply

This is my story ;

I am writing with regards to a recent purchase made on November 27th, 2015. I would like to return the item I bought as it is poor quality, which I find unacceptable. To explain in more detail Two weeks ago, i purchased a Camcorder and memory card from the store in Salford Prectinct to bring with me for a vocation which was due to commence on the 23 November. The morning in which i was due to leave, i decided to make some recordings and this is when i discovered their was a fault as it was not storing the clips . I immmediately returned it back to the store in Manchester Arndale and it was exchanged for a Canon Camera.

As soon i began my travels and captured this via photos and protecting them as i went along. At the end of the week when i continued to take further pictures, i noticed the 150 photos i had already taken wasnt visible. I was utterly shocked and concerned at this point. I could not understand why they was not showing as their where all protected and it was confirmed when i viewed them last. My day was rewoned by this because i could not trust to take further pictures . I decided to ask around in LA and was told their was a place called Samys in LA who could find the fault and hopefully recover my lost pictures.

So i immediately took the time to look for the shop . After viewing my camera and memory card, i was advised that i had been sold a very cheap and nasty old memory card which was highly corrupted and was not storing my photos, I was told to leave the card with them for several hours. During which time, my day plans for the day was put aside as my anxiety rose to think of my once in a life trip could potential be reoqwned because the memories may have been erased for good.
I returned a few hours later and was told they have managed to salvage my photos however 9 of the best ones was badly corrupted and could not be saved. I was then billed for $58 plus i had to purchase a 16gb memory card for $34.49

I am extremely angry and upset that due to Cex selling products they truly know was faulty and partly reowened my holiday . I am not technically minded in the slightest, so do not know about camera- only to take photographs. I want a FULL refund for the inconvenience as well as what i paid to have my photographs restored

Ms Jackson

I brought a phone, just before Christmas, blackberry. I was charged £178 and the price was on a sticker on the back of the phone. Just a charger was supplied and I was told it was an easy phone to get used to and very similar to Samsung galaxy. That was a lie. I was also told I could go back for an instruction book if needed. As it was so high in price, he would do that as a favour. A week later, I went in for the manual and was told they do not do that! Another week later, I went in for an exchange and was told it had only cost £70 I pointed out a member of staff who was on the next till, on the day I purchased the phone and he called her into the cctv room. When she exited, she kept her head down and could not look me in the eye. She went to the window display and played with a phone similar to the one I had. However, this is not yet significant but holds that thought. I was told if I could produce a receipt then he would pay me the difference back as they do that. When I asked if they often overcharge then, to my horror he said it has happened a few times. I pointed out perhaps one of his staff was onto a scam he got irate I said I wasn’t suggesting he was up to anything, but it would reflect on him if his staff kept taking money off customers. Only to realise his staff had pocketed the cash. I was jovial about this and light-hearted as I wanted to exchange my phone and felt sorry this poor young person seemed to have incompetent staff. His reaction was to get angry and yell all his staff were trust worthy and answer to him and had no way of tampering with till or receipts . this outburst was both intimidating and set off this people up to no good radar. I said on the day of purchase how I had never paid so much for anything and she was a small part of that discussion but it was a lengthily discussion and we joked about me not giving the full amount of cash and had to get more out of my purse, so there was 2 incidents of handing over money. Not hugely memorable, if it hadn’t taken an hour to chose my purchase heavily guided by a sales rep, who’s friend had previously owned the phone. (which is heavily faulty) he even let slip that the friend had had issues with the phone but back tracked with saying they were not related to the performance because he was a teci . I took him at face value. I will not be so trusting again the original price sticker, on the back of the phone had faded but 78 could still be seen, the manager produced a receipt for £70. after much reluctance, he DOWNLOADED CCTV FOOTAGE ONTO HIS OWN PHONE • Have clear procedures on how to use the system and when to disclose information; and • Make regular checks to ensure the procedures are followed. When can CCTV images be disclosed? You have the right to see CCTV images of you and to ask for a copy of them. The organisation must provide them within 40 calendar days of your request, and you may be asked to pay a fee of up to £10 (this is the maximum charge, set by Parliament). This is called a Subject Access Request. You will need to provide details to help the operator to establish your identity as the person in the pictures, and to help them find the images on their system. How long can an organisation retain CCTV images? Organisations should have a retention policy. They should only keep the images for as long as necessary to meet the purpose of recording them. which is his personal phone and it was in sections rather than in full so had clearly been tampered with. I was informed it was his personal phone when I remarked on how nice it was. He even had the audacity to tell me they he was thinking of selling it to cex if I wanted to come back in a few weeks and he would do a part exchange with my blackberry. I could not look him in the eye as his hair covered half his face. Stylish but inappropriate. This should tell the reader, something about cex, s management. I told him I had purchased a sd card at the same time, which he asked to see as I had refused to allow him to walk away with my phone. As there seemed no logic to it and he could not or would not explain why he wanted to take it away and to where. I never got my sd card back either. Therefore, that is another £5 stolen by cex manager. It is fair to not he was very young. I am only in my 30s After I reiterated the above, he shuffled from foot to foot and repeated he was the manager and has the last say and refused to give me a copy so I could see it in full. He then quickly said he was going to delete it off the entire system. I reminded him that was illegal until this situation was resolved. his response was “I’m gonna deleate it so there”. I could not believe what I had heard and said parden. He repeated. I told him I do not consent to its removal from the system and was told he is the manager so can do what he wants. His attitude led me to wonder if him and a small group of workers were on to some fraud and he was not really a manager. I later found the receipt and it said £78 yet I clearly charged £178 and who immediately checks there recipe on purchase. Cctv in full clearly shows me handing over two lots of £100 pounds. Hence, why I was only allowed to see it in part and why on a personal phone’s, I again told him and showed him the sticker on the back which he said was never on there as they don’t have sticker on the back. I asked to look at another product he directed the sales assistant to a phone (the one that she was playing with) and the sticker on the back was a product number not a price. again, he told me I was lying about my sticker not being the same as the box sticker. I am more than happy to email pics of these alleged no existent stickers. I am reading up on law and considering a private prosecution against the director or owner of cex what else can I do. As there seems to be no management an from what iv experienced, I think it’s time to get a bundle of complaint together and pursue court action against this greedy over bloated corporation He also said I was lying about the sticker on the back of my phone not matching with the sticker on the back of the box and accused me of creating it an when I suggested how I could always pay for forensic analysis on this said sticker then sue him personally for libel and deformation, as keep calling me a liar and acting like a child not a professional, predictably he said he would sue me but couldn’t say on what grounds. If I could post a link to a picture I would but I have no idea how, taking a photo and loading it onto the computer is pointless as no computer seems to recognise the phone when plugged in, just one of the many issues. i would like my money back but at this stage, leagal action may be the only way forward the serial number and order number, do not even have 78 in it so more f prof thatthe price sticker was just that

We had ordered online Amazon Kindle paperwhite 2014A. A wrong order was delivered and as no paperwhite was available in store they again gave a refund voucher. With being heavily pregnant I had to go to the nearby store to claim refund and such a hassle hoping to get the right model delivered next time. This time we ordered the same version online again hoping to get the right model. But, to our disappointment again a wrong order was delivered. We wondered as to how they can do the same mistake twice. As there is no phone number where we can complain and the stores people just apologise to be courteous and have no right / authority to take any further action all they could do was offer another refund voucher. When I came to register a complaint, I note that I'm not the first person to have raised the complaint. Despite this no action seems to be taken. Date of first order - 6 Dec 2015, delivered wrongly on 10 Dec 2015 Re-ordered - 10 Dec 2015, again delivered wrong model on 12 Dec 2015 Resolution - Provide the correct model delivered home and a compensation for the efforts taken.