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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:48 pm EST
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CenturyLink my unlisted / non-published # in their 2010 phonebook!!!

I've had service for over a year with CenturyTel, now known as CenturyLink. Having recently moved to a new state, during a bitter divorce, I feared for my safety and possible retaliation from my ex, so paid for an unlisted number, got a PO Box and tried to do my best to keep my phone # and physical address information private. Several times I found listings on other phone web sites and other directories and spent time investigating how the information was provided, the dates information was collected and the directories were published, contacted them individually to see if I could opt out and let them know I had paid for an unlisted number.

In the last 14 months I've called CenturyTel/ CenturyLink several times and cried-begged-pleaded in frustration that they NOT publish my phone number or address - that they not make my information public. Each time I was assured that the problem had been corrected and I would not have to worry.

Their 2010 (good until Sept '10) Yellow Pages was recently distributed and guess what!?! All three: NAME - PHONE # - ADDRESS are published right there in THEIR OWN phone book for the world to see! Just checked and found it in DEX too. HOW can they miss this after my extremely explicit phone calls - I even told them I feared for my safety - AND I PAY for the privilege of NOT BEING PUBLISHED! MAYBE I SHOULD HAVE CALLED MYSELF A *BUSINESS* then maybe they would've excluded me for not paying enough to *BE* published.

There were other lesser complaints I dealt with over the last year but this has finally put me over the edge and I have no patience left with spending yet again numerous hours on the phone with CSRs and supervisors that are at best ineffectual or just couldn't care less if they follow up on one customers request. I'd like to file a complaint with the FCC and anyone else possible.

Granted I haven't been physically harmed (yet) but the emotional anxiety I suffer over this is enormous. PLUS...they've been taking my money every month! More than the money it's the safety issue trying to remain "under the radar" except for those I choose to communicate my whereabouts to.

I'm tired of being ripped off, just being a number and having to suck it up from greedy communications companies (and others) with their 2 year contracts, up-sells, fine print etc etc etc to unwary or weary consumers.

Has anyone ever sued their phone provider for something like this? I've found the FCC website. Are there any other state or federal or consumer organizations or avenues I should explore for lodging a formal complaint?

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9:29 am EST
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CenturyLink over charging / not keeping with quote

In January of this year I received a postcard from Centrylink offering a bundled package of phone, tv and internet. I have been a customer of Centrytel now Centrylink for about 6 years and was looking at a way to lower my monthly expenses and this looked like a option.

I made a phone call to your customer service department and talked about the different options. When talking about it I asked what the total cost would be including taxes and any fees since I wanted to make sure I was making a informed decision. The female representative quoted me $104.00 a month. I asked her again does this include everything she said “yes”. She went through setting up a time for the installers to come out to my house and install the dish for the tv. I again asked her at the end of the conversation about the bill being $104.00 a month and she said yes to this again.

At the end of January we got the first bill it was $306.00! I called customer service and they said that the bill included installation, which I was not told about, and other set up. I told them at that time I was quoted several times that it would be $104.00 a month he said that should be your regular bill but we were caught in a billing cycle and so it had our old charges just for the phone plus the new charges plus installation. I told him that I was not aware of any installation charges it was never explained to me. He then said we could work out a payment plan in which I could pay $140 a month till the bill was caught up. I was not happy with this but agreed to it since it seemed like Centrylink was willing to work with me on it. I made a payment at that time around $120 and another payment of $150 on February 28, 2010 which, was more than the $140 which was agreed upon.

On March 3, 2010 I came home to discover my TV is not working. I called Centrylink and was told I had to pay $228 to bring my bill current, and that the charges for this month are $148. I said that this does not make any sense. I had set up a plan with your company to pay $140 a month in which would be my regular payment of $104 a month. She said there is no plan set up and the past due amount would have to be paid in full. Her name was Debra (she was not very friendly) and I asked is there anyone else I can talk to she then transferred me to customer service. I explained to them the situation above and told her that I was quoted $104 a month, which was to include everything. She said that the customer service people are not suppose to do that and I told her that not only did the representative from your company do it she did it several times. She then proceeded to tell me “yes she may have but to let you know she is no longer working for us”. I then said well I would like for us to resolve this and she told me we can get your bill down to $104 a month by dropping some services. I told her that it isn’t fair to me the customer that someone representing your company quoted me a price that your not willing to stand by and then tell me that I have to pay it or drop my services. She didn’t say anything and I thought the line went dead or the call dropped so I asked her how she would feel if this happen to her and all she said is “is there anything else I can do for you today” at that point I understood that she and Centrylink were not going to honor what I was told and not only that but was unwilling to work with me.

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Kim Ng
, US
Sep 29, 2015 12:00 pm EDT

Kim N
I have been with century link (Internet) for many years. In August I decided to bundle all services to save the money. I was told by their representative that my total monthly bill would be around $80/month and also I will get $100 visa gift card. Yesterday I got a bill of over $195. I called and they said they put in the code wrong, so they will change it and I asked then how much would my new monthly bill would be, they couldn't tell me how much. How could they not know? They first said $135 then change to $140some and then 160some. I don't get this at all, what kind of representative are they? I felt so mislead and all they said was that they sorry that their rep made a mistake. They just tried to get you sign the contract then throw you right to hell with this. They tranfers you from one person to the next and no one can do anything. No one is honest in this company that you can talk to and that they can help you to solve the problem which caused by their own people. I'm taking this to my State's Attorney General and Consumer Protection Division if I don't get this solve.

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Dean Mitchell
DeFuniak Springs, US
Apr 28, 2014 9:08 am EDT

This happened to me as well, they quoted me 99 dollars and said it would be 104 with taxes. my first bill was 321.00 i haven't had a bill under 220 yet, and its been almost a year, i swapped to save money, but its cost me more than double what i was paying before. I've spent more hours than i can recall on the phone with these people and its just a different lie everytime.
I'm going to speak with my attorney today about legal action to get out of the contract, i want no part of doing business with these people.

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Mr Jerry
, US
Oct 26, 2012 11:09 am EDT

To all Century link customers, and former Embarq customers if you had a package deal with them. When it was still Embarq for phone service, Internet and television. You make have been (and still ) being over charged. For they dropped Dish Network.
I called a few times about lowering my cost and was tolled there is no way to lower to it with the package deal I have. Well I called back again a few days ago and talked to a lady in customer service. And after looking at my account she said I was still being for the package deal with Dish Network which they no longer have. She then proceeded to check my account and said I can save and lower my bill to $71 + per month instead of $117 + per month. That over $40.00 dollars saving a month saving. I have been paying this since they separated and started getting a bill directly from Dish Network. I believe that was in 2010 so that adds up to over $800.00 I paid for nothing. So I wonder how many other are still being charged. I hope everyone will call them and check their account to see if they are being charged for this yet

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gr8success
Lebanon, US
Jun 23, 2011 3:14 am EDT

To Joey from Century Link,
I was just wondering something, do you ever help any of these people? Because your response is always the same. Just curious, because this many people having basically the same problem seems a little fishy to me. I'm suppose to Century Link installed on July 6 in North Ft. Myers, I haven't signed a contract yet. All I did was set up an installation date. This sucks to hear all these people having these problems and being over charged. I think I might have to call Comcast after all.

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BB Gardner svc
Gardner, US
Feb 22, 2011 2:12 am EST
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Century Link just assumes you will tire and if you have no choice will continue with their service, some of us have no choice and are to busy with family emergencies and running a business th fight today ! apparently new Truth in advertising laws are in effect in Kansas now, and Century Link ( or Dink as I call them ) either has run out of illegal literature, or has decided to comply with our new law which they had exploited for two years after buying Embarq's ( or Embarf as call them ) illegal advertising material that was originally printed for them through deal with the old Sprint (yes Sprint ) : this advertising represented our rates before sale to Embarq !
Century Link was and is just too deceitful and Corrupt to live up to advertising and too cheap, and greedy to print new !

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CenturyLinkJoey
Greenville, US
Feb 21, 2011 7:59 pm EST
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ukxs115,

I'm also sorry to read about your trouble with CenturyLink. I'll be glad to look into the issue you're having with us. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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ukxs115
Champlin, US
Feb 21, 2011 5:37 pm EST
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I also feel the same way. I switched from another company because centurylink was offering a better deal that had the internet and phone with long distance for a better deal that the company I had been with for 10 yrs. I soon discovered that I had to pay intall fees and also a fee to have the router delivered and none of that was told to me when I switched. Also it turns out that even though the post card offered free long distance I was told that it would be extra. I tried to explain that info but to no avail. Also now in the State of MN our internet has been down since Friday I believe the 19th and do you think that they emailed or called us. NOPE. I actually deleted my hard drive thinking that it was something with my computer. Now I am really angry. I have a student in college and she relies on the internet to do homework so this weekend has been a nightmare. I feel like an idiot for switching from a company that was yes higher priced but worked great. I want to get out of what ever contract I have with century link but unsure of how to do it. Ohh and by the way when I first switched I didnt get to use the internet for almost a month and thats when i wanted to switch back to my previous comapany but I was told I had the contract with Centurylink. I never wanted a contract. What to Do? timkdo

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CenturyLinkJoey
Greenville, US
Nov 29, 2010 5:35 pm EST
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bebe83,

Sorry that you are having trouble as well. Our customer outreach team will be glad to help you out. Just email us at Reachout@CenturyLink.com with your name, account information and any additional details that you can provide. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

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BB Gardner svc
Gardner, US
Nov 29, 2010 2:48 pm EST
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Wiley : You might as well go yank your joey, at least you will get some satisfaction ! filing complaints with PUC, KSOS, FTC and other Government agencies useless when dealing with these corrupt hipocrites !

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bebe83
, US
Nov 29, 2010 2:25 pm EST

This is so true. I have submitted my claim on 4 different occassions, and I still have not been given a statement of benefits. I called and spoke to a representative who told me they received the claim, only to call back 30 days later to check on the status at which point I was told that they did not receive the claim after all. This has happened twice, and then they keep calling me back to tell me they require additional documents. Now that I have provided everything, they keep denying that they received the claim, even though I have numerous email and fax confirmations to the contrary. This company is a scam artist - do NOT make the mistake of paying any premiums or doing business with them. You will not receive your benefits.

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5:44 am EST
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CenturyLink rip off

I had Qwest for my home phone serve and internet service and DirecTV for my television. In December 2009, I switch and bundled with Comcast saving me $40 per month. I called both DirecTV and Qwest to determine what equipment, if any, needed to be turned in. I was told that Qwest needed me to send in my OLD (9 years old) modem and power supply, but that they would send me the prepaid label. Once I got the prepaid label, I put the modem and power supply in a box and shipped it out UPS. Qwest said they never got the Modem and power supply and charged me $65.09. They asked me if I had the tracking number to track the shipment. Qwest is the one who paid for the shipment and should have the tracking number. They threatened to "ruin my credit" if I didn't pay. I spoke to several individuals trying to resolve it. I eventually spoke to "Misty", a supervisor, who told me I had to pay it or my credit would be affected. I ended up paying the bill, but it is in dispute. I will NEVER use Qwest again. I would advise anyone else to keep records of all transactions as Qwest are a bunch of crooks - BEWARE!

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Valerie
, US
Jun 13, 2008 2:44 am EDT

I had a cell phone and cable internet [no cable TV] and was happy with that. I had an accident and broke my neck and had muscle damage and nerve damage. I was trying to lower my bills so I could keep my internet because I can no longer move around much. I got this offer in the mail for price for life from Qwest and the way I figured it was I was going to save 10-15 dollars a month. It might not sound like much but for me it was a week of food so I went for it. Boy did they get me. They didn't let me know I was better off the way I was before and when I call them they tell me they told me every thing and that if I want out I have to give them 200 dollars .I don't have that much money so they got me a prisoner. When I talk to customer service they are the rudest people and try to make you fill dumb. They will not listen to you and when you get mad, they hang up saying they don't have to listen to this, which is what they want you to do .I can't wait till somebody nails their *** to the bottom of the river.

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Maryggarcia
, US
Jan 08, 2013 2:59 pm EST

I think there are making killing off our returns and we have pay for the modem that they already have.

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8:39 pm EST
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CenturyLink Non-Stop Harrassament phone calls

every day for the last two weeks INCLUDING TODAY 03-09-2010, we're getting phone calls in the middle of the night, early in the morning, day time and evening from the same phone number registered to Goencher S, Global Crossing Local Services, INC., The phone # [protected] from Sarasota, FL area.who are these people, what kind of scam is this. they've been told not to call, don't they get it ? what should we do about this? thank you

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CenturyLink - misrepresentation of services and fees

Let me start by saying I spent 2 hours and 13 minutes on the phone with Century Link this afternoon. My internet connection had seemed slow lately. I opened a chat with their customer service who had me run a speed test. I was at like 223 download and 120 upload. The rep advised me to do a reset of the modem and power it down. I did that and reconnected...

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CenturyLink exorbitant charges for dish receiver return

My 70 year old father decided to discontinue his dish satellite service which was contracted through centuytel now centurylink. He had been a customer for over 3 years and his agreement said nothing of charges being assessed to him for discontinuing services after his required 2 years of service.

Of course the customer service rep tried to wave several incentives to keep him from ending his satellite service, but his mind was made up. That’s when they took off the gloves and said we’ll send out 2 boxes and there will be a charge of $15 / box for returning the equipment. Finding this totally unacceptable i asked to speak with a supervisor, who was of no help. Immediately i asked to speak with someone with more authority than he. Mind you, these people kept me on the telephone line for 40 minutes, hoping i'd hang up is my guess. A so called resolution team member by the name of santiago came on the phone line who was even worse that the others. His response - “there’s nothing we can do, that’s the policy and the fees can’t be waived. ” this company could care less about retention of customers and i told him so.

I wished i could say this was my first problem with centurytel / link but its not. The first opportunity i have to change to a reliable phone company, i plan to take it. Centurylink is a horrible telecommunications company has the worst customer service anywhere!

- if you have a choice -
Don't do any business with centurylink!

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Marilyn Griest
Elizabethtown, US
Jul 17, 2010 6:00 pm EDT
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Not Happy With Dish Network.25.99 Plus 6.99 For Maintaince Fee.Lose Stations Every Times It Rains.Not Many Good Channels.Take Off Good Channels To Try And Get You To Buy Higher Price Ones. Worse Mistake I Ever Made.Not Much Help Over Telephone, Saying There Not The Ones Who Pick The Stati0ns.Drop It When Contract Is Up. Marilyn

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mikecnj
Mount Holly, US
Jun 12, 2010 8:24 pm EDT
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I'm now dealing with this ripoff. This "fee" is not mentioned anywhere in myy service contract. I went to my County (Burlington County, NJ) Consumer Protection Division and have filed a complaint. We'll see where that goes

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CenturyLinkJoey
Greenville, US
Feb 25, 2010 3:15 pm EST
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lfhpwgirl,

Sorry to hear about the trouble you had with Dish Network. Unfortunately we don't have any control over their policies. If you would like me to look into this issue I'll be more than happy to. I've been helping customers on Complaintsboard.com for almost two year. My email address is Joey@CenturyLink. Contact me and I'll see what I can do to help.

Thanks,

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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7:50 am EST
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CenturyLink overcharged and bad customer service

We recently moved and were looking for TV/internet services. There was a billboard on the interstate right outside our town that adverstised a bundle price of $74.95 per month. When I called Centurylink to find out what was involved in that plan, the customer service representative stated that it was a TV packaged through DISH network, internet, and unlimited local and long distance home phone, and if I would like they could throw in an HBO package on the TV for 3 months. This all sounded okay to me, so I went ahead and verbally agreed to this plan. So, DISH network came and set up the TV in the time promised, however the internet and home phone was connected two days later than promised. Once it was set up we had many problems with the internet but the real problems began when the first bill arrived. The bill was for around $150, not the $75 that was quoted. When I called to dispute it, they stated that all of the extra charges were just my installation fees and that they had charged me for the free HBO. I was instructed to subtract $21.28 from my bill, so reluctantly, I sent in the payment of around $125. When the second bill arrived I was shocked again to get yet again another bill for $150. I called again and they stated that my package costs around $90 and no one would have ever quoted me such a price in the first place, that what I was subscribed to. I was charged a late fee for the $21 from the month before but this time had all 3 months credit for the HBO. I was very cordial to the customer services representatives but was getting nowhere. I just wanted my bill adjusted and I wanted the package I was quoted that I agreed to. They informed me I was already recieving the lowest price ant there was nothing they could do for me. When I explained I was not going to pay this bill in its entirety because I didn't agree with the charges I was threatened that they would turn me into collections. That's where I lost it. I have amazing credit, always pay my bills on time and have never had a bill go to collections! I then told them that I was going to have to cancel these services if they couldn't meet me in the middle somehow. I was told by a supervisor that if that would make me happy, I could just go right ahead. When I went to cancel these services, I was met with ridiculous termination fees, $100 for centurylink and $425 for DISH network. Centurylink advised me to cancel and stated that if I canceled one part of the bundle that I had to cancel the whole thing, that I couldn't keep my DISH (which now I know is not the case). I talked to everyone I could and even had a 3 way call between Centurylink and DISH...all of the sudden they are two separate companies and they keep telling me to call the other company to resolve my problems.

My chief complaint is that Centurylink misinformed me from the start and because of their actions, I am in a bad situation with DISH network. Centurylink was rude and told me to cancel my bundle and that they had the authority to handle my DISH problems, which they did not! I had already started a new service agreement with another company and now owe DISH network $425 for early cancelation. I am so frustrated with Centurylink and even after 6 hours on the phone with them/DISH, and many supervisors later, they can't resolve my problem.

I cannot believe how unprofessional their customer service is and that they won't help one of their newest customers...I can only imagine how they treat their old ones.

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eos
Tacoma, US
Apr 23, 2014 6:38 pm EDT

[protected] I purchased a bundle in January and still not set up. I see a problem of techs passing the buck. Several tech's have come out but they never come back.

I rent above a business that has Comcast. The Century LInk phone line from road is on North side of business. The Comcast box is inside the business on the South side of the building. The Century Link tech says they HAVE to connect to the Comcast box on the south end of building. First because it is grounded? When asked why not put new ground on North side. Tech said Regulations say they HAVE to hook up to existing box.?

It's an apartment above the business. Why not treat as new installation? Tech insinuated we should reconsider Comcast.

Tech wants to wrap the building externally with phone line to hook up. Owner said no. He would install wire through suspended ceiling, after tech said it was too much work and he did not want to do it. He agreed to let the business owner do the wiring through suspended ceiling but he would not let him have any wire to do it. Told owner to purchase his own wiring he couldn't leave company property. He also, did not want to crawl under the crawl space as another option of getting phone line to south end of building to Comcast box.

They had independent contractor install from road. They installed over head line from road but were supposed to do underground. Tech said he couldn't do anything about it

He did say that the independant contractor could tear up the asphalt for the Century Link phone line. That's an 80ft asphalt drive way, north to south then run it east 30ft along the asphalt and cement bulkhead on the property line. Then drill under a cement handicap walkway 8 feet to get to the corner of the building and run it out side the building another 30 feet to get to the Comcast box.on the South side.

What kind of idiots are you?

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tfk78666
, US
Mar 04, 2014 2:35 pm EST
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Expensive. The price keeps going up! I have naked DSL and it's $68/month. This is WAY too much for Internet access. I called them and they just state that there's nothing any lower. As soon as I get my mail moved over, I'm cancelling. Funny thing is, they'll cling to $68/month, but very soon they'll be getting $0.

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about done with centurylink
Raymond, US
Nov 28, 2011 9:03 pm EST

I've sent a link to this site to my state attorney general, since CenturyLink is LYING to them...I was also told one thing and charged another, though they SWEAR that is not what happened. They are committing FRAUD, and something needs to be done about it! They tell you one thing, or advertise one thing, then charge you something else! Unfortunately, I'm in an area where there isn't much else available! I'm wondering if the internet is worth it. Let alone a phone.

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asdfihs
asd fasd f, US
Nov 04, 2011 5:31 pm EDT

I agree with everything that was said here.

I signed up for a $30/mo basic internet plan, no phone, no tv, just plain internet. My first bill was $75 which I was told was because of the setup fees, okay, yeah, whatever, I'll pay that.

My next bill was also $75 and when I called the customer service they said that it was correct. What the hell? I argued with 4 different members of their support team and realized that I was getting nowhere. I'm not paying that bill and I'm not paying their termination fee either because it's robbery.

If a business lies about what they are going to charge you then it's robbery, plain and simple. I advise no one to do business with centurylink they are a scam and you'll only get a headache.

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michael Pacione
Tallahassee, US
Jun 20, 2011 3:06 pm EDT
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Centurylink took 3 weeks to port my cell line to a landline, which means 3 weeks no phone. Then I realized I was being charged too much because they were charging me for 2 lines. I called and they fixed that issue, but 2 days later my phone line got shut off. Tech came and tols me I had internet/phone lines switched in my splitter, and all I had to do was switch them back. He left in a hurry abd when I checked I found that one of the splitter ports is actually dead, or my line got shut off. Just called custome service again. On phone for half hour, then got a busy signal? Thanks Centurylink you are killing my business. Fix it!

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CenturyLinkJoey
Greenville, US
Jan 31, 2011 7:20 pm EST
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SYetsko,

I'll also be glad to help out with your issue. Just email Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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SYetsko
Henderson, US
Jan 31, 2011 2:06 pm EST

I just received my bill! It also has a $12.95 charge for internet voicemail and fax. I am calling and calling and no one is picking up. This is ridiculous. I put a third party block on my Century Link account months ago when the same thing happened with another third party. This is a scam. I am so tired of having service with someone who allows other companies to attach fake charges to these services. There is no way that I ordered this. I have voicemail with Centurly Link and I have a fax machine at home. They better issue me a refund!

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maria simenosn
Chatfield, US
Jan 28, 2011 11:27 am EST

I completely agree with you, I Have had century link for about 9 months or so, and I "thought" they put me down for a one year contract like I asked them to... But, Unfortunantly that wasn't the case, after I paid 120 dollars a month for internet and phone service that was supposed to be 60 dollars or so, I called.. They told me my bill was right with all the insane charges for things that I did not ask for, They Informed me that I was not under a contract until September, which was CRAP. So I have to wait til September to cancel my service now... It's completely unnessary to call the "customer Service Representatives" They arue with you for hours and they dont care what you have to say.. I'll just have to hold my breathe until September... UGh..
This company is HIGHLY not reccomended.
-Tiffany Gambrel

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SNOOKEREDbyWILDBLUE
Crooksville, US
Feb 24, 2010 11:26 am EST

HELLO LAUREN

THIS IS A STORY. I HOPE YOU HAVE TIME TO READ MY
RAMBLINGS AND I WISH YOU LUCK DEALING WITH
CENTURY LINK.

WE HAVE CENTURY LINK ALSO, BUT WHEN WE ASKED ABOUT
THE BUNDLE PACKAGE WE WERE TOLD THAT IT WAS NOT
AVAILABLE IN OUR AREA.

We were looking at methods to reduce our monthly costs for
our phone, internet access and TV service.

We have had Wildblue satellite internet service for 2 years
and after the totally rotten service we got from them when
we were able to use it, we wanted something that worked.
Wildblue has been so bad that we were never able to drop
our dialup ISP as we had planned.

We had to retain our dialup for the entire 2 years of shoddy
and usually unavailable internet through the Wildblue
satellite scam.

We had asked Century link about DSL service for internet
and were told we lived about 8 miles too far from some
sort of their system which was required to provide this
type service.

Century link is the latest in several companies who have
had their name on our landline telephone service here at
our home. We live on the same property where I did when I
was born and the very first phone company was part owned
by my grandfather when the phone used a single wire and
had a hand crank with receiver you held in your hand while
standing in front of the wall mounted monster. Our service
had around 20 people on a party line with all phones
ringing when the crank was turned.

There was a particular ring pattern for each person, with
the telephone operator being a single long duration crank.

Our ring was a short ring, followed by a long ring. Other
people had their own pattern sequences of ring lengths
and number of rings to let them know when the call was
for them. Of course everyone knew who was getting called
and often lifted the receiver to listen in. Sometimes there
might be 3 or 4 or more people listening to your call along
with you.

Sometimes you could simply say 'Harry, are you on the
line?' and Harry would say hello. Often it became a real
telephone 'PARTY', and went on for hours.

When we needed to call someone who was not on our party
line, we had to tell the phone operator who we wanted to
speak to and their address. If the call was to someone outside
our small area, it was a long distance call that was then
added to our account bill.

If we needed to call farther than about 10 miles from home,
we had to pay long distance charges.

When my brother was in the Army, we had to give most
of his information to nearly a dozen successive telephone
exchange operators in order to reach his military base.
Then we entered our request to speak to him with base
operations command and sometimes had to wait 2 or 3
days for him to call back.

When we received a long distance call, often the caller
had to give our mail address to reach our local phone
exchange so our operator could crank her 'central'
calling crank in the proper sequence to sound our
phone ringer.

Technology has marched forward in leaps and bounds
since those days, today we enjoy touch tone phones with
caller id on each handset. We have cordless phones which
operate well within nearly 1000 feet from our house. We
have satellite tv with hundreds of channels available to
watch most anything imaginable. We have internet
service which connects us to the entire world and also to
the international space station (If you know the IP address).

We are able to program our cordless and cell phones to
sound a certain ring tone which allows us to know if
friends or family are calling as well as who is calling.

We have cell phones which work across the United States
(If you are lucky enough to get a signal recognized by yours).
We have electricity which comes from our utility company
now and we no longer have to use oil lamps or candles to
be able to do things after dark. We were able to scrap my
Grandfather's 2 Delco light plants which he had installed
back around 1920 so my Grandmother could enjoy water
from a spigot over the sink and have an electric iron for
her use instead of heating her heavy 'IRON' on the coal
cook stove.

Yes, we have a great many modern technological gadgets
to make life easier today. But it is too bad that when our
youngest son built a small grocery store with carryout
almost a half mile from our home and had the Ohio lottery
terminal installed to sell online tickets to his customers
he had to pay for a DSL line for the lottery terminal.

He had to do this for his many customers who desired
their Super lotto or Mega Millions tickets. After about 2
years he was told by the lottery commission that he
would have to have a satellite system installed to
continue to use the state lottery terminal.

When he learned more about this, he became considerably
displeased with what he learned. The first thing he learned
was that they would have a commercial communications
company install a large dish on the roof of his store. This
was twice as large as his Wildblue satellite dish he had
for his internet.

Next, he learned that this new commercial dish had to be
installed and tested nearly a year before the Ohio lottery
would use the new satellite system. He learned that he
had to pay for the installation and nearly $100.00 per
month for the satellite service which the Ohio Lottery
commission was changing over to use.

He learned that he had to continue to pay around $68.00
per month for the DSL line that the lottery commission
had ordered installed for his lottery terminal to use in
order to sell lottery tickets online. This DSL was the
'always on' type service that was for the exclusive use of
the Ohio lottery terminal.

The last straw on this subject was when he learned that
the reason for Ohio going to this satellite link for their
lottery terminals was that there was a change in the
contractor that handled the Ohio Lottery.

Ohio had previously contracted with a company based
in Italy that handled the Ohio Lottery through their
U.S.A. location in the eastern part of the U.S.A. There
were no legal restrictions against Ohio doing business
with companies in another state. There were however
federal restrictions against doing Lottery business
with another country.

In order for Ohio to change to their new contractor
for the Ohio Lottery business they had to use satellite
communications methods to get around problems
with laws preventing this. The new contractor had no
business locations in the United States and was located
in Greece.

This was the last straw and my son ordered the Ohio
lottery terminal removed from his store and canceled
all business with the Ohio Lottery. Or should I say
with the Italian and Greek lotteries!

Learning this, during the economic situations and
unemployment problems growing in our country,
we could not abide patronizing or giving aid to any
decision reducing employment here in the U.S.A.

So, this made the DSL line which my son had to install
for the lottery, now unused and apparently available
for my use if I transfered it to my name.

Not so says century link, they say they can not provide
service to me as it is too far from their system.

When I tell them that their DSL was provided to the store
through existing buried cables that are buried on my
property in order to reach the store, they still say DSL
is not available in my area.

Does this mean that my son can demand a refund of
2 years or more he paid to Embark and century Link
as it is now called, for service charged and not available
in his area? My son's area is completely inside my area
where they say they have no DSL service.

I hope Century Link can realize they can provide DSL
service to me and hook me up.

At this time I am dropping my Wildblue service for
lack of service and very slow speed when it does work
at all. Do not try Wildblue because it is a scam.

I had a 2nd phone line installed by Century Link and
we are now using my dialup for our internet. We have
found that we have much better internet service than
we got from Wildblue. We load pages a little slower than
with Wildblue when it worked, but we have no more of
the messages that the internet cannot be found, try again
later.

We tested our speeds and were amazed that we can upload
files and pictures many times faster than Wildblue ever
gave us. We no longer have the system dropouts which
interrupted our online banking with Wildblue. We learned
that the Wildblue latency was the online banking problem
with their 3 second or longer delays when we tested.

Our $9.95 per month basic dialup which we have had as
a backup when Wildblue was not available to be found
actually had a latency of about 1/4 second. Online banking
works perfectly with dialup.

Century link is a far better company than Wildblue and
I hope Century Link gets their act together and learns they
can give me the DSL which is now unused and runs through
our property. I hope Century Link is not trying to sell their
internet services through Wildblue or Hughes or other poor
satellite services or we will probably have another name on
our telephone company soon.

We have Dish Network for our TV and have had no problems
with them at all. We got Wildblue through them, but they
can do nothing to help with the Wildblue disaster because
Wildblue is a different company

Thanks for reading my story

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CenturyLinkJoey
Greenville, US
Feb 24, 2010 9:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

Lauren,

Sorry to read about the trouble you had with our company. I've been helping customers on ComplaintsBoards.com for awhile and will gladly assist you with this issue. Can you email me the account number (or phone number) referenced in the complaint and I can check into things for you. My email is Joey@CenturyLink.com.

Thanks,

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
http://twitter.com/CenturyLinkJoey
http://facebook.com/CenturyLink

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CenturyLink fraudulant charges

Century Link has the Monopoly on us as they are the only Telephone service Provider we have here. They are crooks, pure and simple. I am looking into how to file a complaint on them to the Feds if possible.
We started with the "package plan" This plan was supposed to include unlimited long distance, caller id, etc.. for a FLAT rate of 49.00 a month. NOPE. But that's not the end of it. We were behind on a payment so they cut off our long distance to where we couldn't call out. That was fine with us, but when we paid the bill, they put the long distance back on, to tell us later we were charged for the calls. NO ONE TOLD US WE WERE BEING CHARGED FOR THE CALLS AND THEY ADMITTED TO US NO ONE FROM THE COMPANY CONTACTED US TO TELL US. SO now we are trying to CATCH up on their MISTAKE OR MAYBE NOT MISTAKE AS THEY ARE CROOKS!

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one two buckle may shoe
, US
Jan 31, 2020 2:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Total Crooks! I called to increase my speed nearly two months ago. They were supposed to come and make the change on Dec 26th. I came into my office - with pneumonia - waited all day and no one called or showed up. I called my rep because I wanted to stop the change. My rep said they couldn't take me back to my old plan. She supposedly expedited the change. I got one phone call saying we are in your parking lot to come and make the change. I got no email, phone call, or prior warning and I was at a meeting offsite. We're now 2 months out and I still don't have the upgrade. They've billed me for and they say I have to pay it even though I haven't received the service.

This is the second time they've screwed me over. I made a change a few years ago and they doubled billed. I spent over 8 hours on the phone and no one would help. I had to give up because my time is more valuable than the double billing. They count on this. They are a very wicked company.

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Teddi Bear
, US
Jul 21, 2017 1:16 pm EDT

Century Link is a crock...Highly would not recommend they promise the sun, moon and stars at a low steady price guaranteed for 5 years. Then when the bill comes out a very HIGH UNSTEADY PRICE. Sure you can call and invest at least an hour of your time to get it fixed, and they swear it's fixed...until the next bill comes out! Back to square one. Three solid months with at least an hour invested each month and talking to supervisors to get it fixed. Then finally, peace for about six months...until the coupon codes expire out. What happened to the 5yr guarantee? So back to square one again. So frustrating! My fiance's phone same thing with the prices guaranteed till the bill comes out ...difference is he doesn't call to complain. He just pays. So I call for him years down the road after we get married and they say, oh we will fix it and by the way you can have a life time guarantee for whatever price if you sign up for this NEW SERVICE. OH PLEASE! REALLY! NOT IN MY LIFE TIME...CROOKS! Anyway So this time the bill does change to give us the discounted price along with other charges that we don't understand...Further, if you look up "Bill Detail Explanation" to understand it doesn't even list the same stuff that is on our bill. So you can't even figure out what charges the bill is referencing. Further, he sends a check in 5 days in advance of the due date, like all the other bills, OH sure you can guess LATE CHARGES. HMMMM... all the other utilities receive and process it in time. REALLY how long should it take to process it. Shouldn't go by date it was stamped on the envelope to see if it should have been on time! So end result in the billing that I called about reflects: reduced rate, with extra charges I don't understand with a whopping $7 late charge and we have the same exact amount or in the same range of amount on our bill as before... So the new name for this company should be "LOOPHOLE LEWY!" Highly would not recommend this Company. Also they have a monopoly on land lines...I thought monopolies are supposed to be illegal. Frustrated in Las Vegas, NV.

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dandothemando
, US
Aug 15, 2011 9:14 pm EDT

in my area centurylink charges $40/mo for 10mbps download speeds, pretty reasonable. this, of course, changes if you're a business. even if you're a very, very small business. for the same stinking thing ONLY MUCH SLOWER 1.5mbps download, they charge $105/mo if you're a business. this is in a building where everything is already set up, and they're the only provider of internet. so they don't have to show up and connect anything, they just have to tell a computer to open that port. JUST FOR A BUSINESS TO ACCEPT CC/DEBIT PAYMENTS. THAT'S CALLED A MONOPOLY AND IT'S HORSE$hat. i'd rather buy a friggin ipad with a 3g data plan than give these aholes any money.

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CenturyLinkJoey
Greenville, US
Nov 01, 2010 5:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Mindy,

I'm sorry to read about the trouble you've had with our company. Our Customer Outreach Team would be happy to help out. Can you email us your name, account information and any other helpful details on the issue? Our email is Reachout@CenturyLink.com.

Thanks,

Joey H.
CenturyLink Customer Outreach
Joey@CenturyLink.com

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Mindy T.
Suring, US
Oct 30, 2010 2:20 pm EDT

Totally Agree How does a $30 internet package end up costing me $100 a month? I originally signed up for internet thru Centurytel and now they have switched there name to CenturyLink. I work odd hours and usually go thru my bills on the weekend, Well suddenly I call to have them remove all their BS hidden fees (as I do almost every month) and I get a recording saying call back Monday-Friday 8am-6:30pm Seriously...An Internet Service provider that doesnt have customer service available 24/7. So yes I am looking for a new company that has a better Customer Service Department.

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drgroover
Las Vegas, US
Mar 19, 2010 5:23 pm EDT

Had $10 phone service/rep called me to see if I wanted the internet for $15 month-sounded good since I was paying $30 with Cox agreed to switch/asked me if I wanted long distance or toll on phone-I told her no the phone is for 911 purposes only & is used by kids only/she said I wouldnt have a contract since I had my own equipment from a previous home/The bill came to over $90 month. I called since my math estimated $25 month total for both/said best they could offer me was 20monthly internet & 10 phone would credit for their mistake/no credits & was not true they still charged "additional internet access" charges of $20 month on top of the $20 a month/Jared said he was "the highest supervisor there was" user ID 93Y and said "your now under contract so take it or leave it""there will be an ETF for cancelling even though I never agreed to a contract. He said I agreed by using the internet & that "I should have known" BE VERY CAREFUL WHEN DOING BUSINESS WITH THIS COMPANY AS THEY DO NOT KNOW WHAT THEY ARE DOING IN CUSTOMER CARE & TREATED ME AS IF I WERE AT FAULT FOR SLAMMING & CRAMMING & NOT PROVIDING THE CORRECT INFORMATION TO THEIR CUSTOMER

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CenturyLinkJoey
Greenville, US
Feb 19, 2010 10:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

Sorry to read about the trouble you've had with CenturyLink. I'll be more than happy to help out. I've helped many others here on Complaintsboard.com as well. Can you email me your account information and details on the issue? My email is Joey@CenturyLink.com. I'll be glad to see what I can do for you.

Thanks,

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink rip off

This company is a fraud, takes for ever to do an installation. There is not other land line service available in my area. I need a line that is not VOIP. They are taken advantage of not competition for this segment here in SW florida. They change due date on my paperless account, Late Fee is more expensive than phone service. they charge in advance, no credit for down time I can't believe that companies like this can still doing business today, Crap service very very expense. I'm considering take my alarm off premises since phone service cost more than alarm itself... BEWARE CENTURYLINK = THIEVES

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Feb 18, 2010 12:22 am EST

CenturyLink is a very poor quality phone company, definately no customer oriented.

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Apache777
Phoenix, US
Jun 03, 2016 8:36 am EDT

I ordered the internet service for my college daughter, the special of $19.95 a month. You know, the one on all their web sites and advertising. My daugher asked me for money in Jan to pay her $80 internet bill. Come to find out she had been $80 per month since last Sept. I called Century Link to clear the isuue up and was told "sorry we have no record of you getting our widely advertised special, so you pay the $80 a month for our cheapest service or sign a new contract. I know so many people who have been screwd by this company. DUE BUSINESS WITH THEM AT YOUR OWN RISK1111111

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JayCKing
Cape Coral, US
Oct 20, 2011 5:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had comcast, until I spoke with a century link rep, who told me I could get the exact same services from them for $68.99 a month. That's a third of what I was paying, so I thought it was too good to be true, and I asked "how can I know for sure that you won't raise The price or that this includes all the services?"
The rep replied "well this call is being recorded, and if you ever have a problem with your billing, you can ask to have this call played back to verify the price of your services."
After getting my bill for $280.00 (yes FOUR times as much) I called the billing department to find out what happened, and was rudely told that I'm basically screwed. They said that they only keep recorded phone calls for 30 days, so it's IMPOSSIBLE for anyone to check back and hear what you were told at sign-up. This is illegal. The rep gets money for every account they set up, and purposely lied to me for financial gain, which is better known as fraud. After speaking to two supervisors, they said there's no way I can get WHAT WAS PROMISED to me originally, and that I need to drop almost all my features to get the price Down to $80. When I said that the rep lied on purpose, they tried to cover their ### and say "I don't know how or why she gave you the wrong info, but we'll look into it" then I asked if their reps had knowledge of the prices they charge for their service, and she said they did, so I replied "if she knew the prices, why would she tell me $70?" I didn't get an answer. I'll tell you why, the reps get money for getting me to sign up and know that I have no way to prove what she told me, basically defrauding me so they can get the commission for signing me up. This just isn't immoral, it's ILLEGAL! I'm either going to get what was promised to me, or I'm filing a civil suit against them, and turning the case over to the police so they can investigate the fraud they are comitting. AVOID CENTURY LINK! they did nothing but basically tell me I'm a liar and there's nothing they can do to fix this problem. Great way to do business, lure people in with lies, then screw them over, hey if they don't pay we can always shut off their Internet and phones so they won't even be able to complain to anyone.
Worst company I've EVER dealt with. The customer service is worse than Walmart on the day after Christmas.

Ps. I'd LOVE for someone from century link to respond to me and explain to me how this "mix up" happened, and explain to me if they teach their reps to break the law intentionally, or if this is just an isolated incident.

BrokenBad53@yahoo.com

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AngryButreasured
Phoenix, US
Sep 24, 2011 9:10 pm EDT

Joey H is more than likely a bot setup by Century Link to cover their @ss. "They" have to make it seem like their was an "attempt" to resolve the issue, that A+ from BBB takes lots of money. I don't want to bash Century Link just yet but I've been having issues with Qwest since January. I have 3 separate bills from Qwest showing discounted rates starting in April til end of July (Around the same time Century Link officially took over (the world haha) Qwest. First bill from Century Link shows a modification to my account/service not authorized by me. They cancelled the $29.99 12 month contract I was 3 months into ( I have the paper bills with confirmation number a legal document I believe) and started charging me $79.99 (Seriously for 20MB!). Not to mention a slap in the face with the "Price for life" $10 off so $69.99 for ADSL? LUDICROUS! I have been calling with billing issues every month since January. I'm sick of being nice, pushed around like a sheep talking to these support reps.. Calling Monday to speak with a manager to find out why they altered our legally binding contract (fraud) in order to charge me a lot more. I wonder if losing customers cause rates are too high or defrauding the consumer (Oh yeah I am not a "new" customer I fell for that couple years ago) is smart economics. Rather, reducing rates in a time where people are debating whether to pay internet bill or rent. This is not 1996 when DSL providers could charge these outrageous prices the competition is steep and a company the size of Century Link should be considering America and it's current state. GREAT IDEA EVERY CUSTOMER CURRENT OR NEW CAN QUALIFY FOR THE SAME PRICE FOR 5 YEARS. The internet is a necessity for everyday life (School, commerce, entertainment) and charging a reasonable rate will eventually make the big wigs the money they can waste on another G5 or yacht. "But, Bill I want that latest G5 now, I can't wait a year my life is over, " said the filthy rich shark bathed in only the finest silk suit. If I were CEO rich I would have some one wipe my ### for me, like that's all they did. Carry wet wipes etc. Oh I wouldn't pay them much, I mean they are wiping my ### for money, I'm thinking $69.99 per toilet dragon. The End. Good Day/Night/Life. Rich get richer, poor suckle off their teat. MMMMM Good Ole American sustenance at its best. Still greatest place to live and surf the net no matter the price.

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carlottasharee
Lehigh Acres, US
Aug 11, 2011 4:18 pm EDT

I also inquired about service paid a 25 dollar deposit also had issues with instalation - i live with three roomates they require a letter from the landlord or some bs but didnt tell me that before i paid them the deposit now they are purposefully drawing out or prolonging giving my money back to me - its gonna take 90 days to get my 25 dollars back and they took it instantly off my card and i didnt receive a thing i already made a bbb complaint and plan to hit every forum and site and complain to the attorney general i have already contacted corporate they wont take my calls i recorded it for the media. I am glad I never got service with this crappy company all this stuff they are doing to me and im not even a customer yet imagine if i was. they probably would have over charged me they are already playing with my money and doing fraudelant billing FYI people if you do a charge back on your cc it hurts the company- If they get an estreme amount of Charge backs they can lose thier ability to process cc payments. Hit em where it hurts charge back on your payments i have ot take a day off from work to go down to my bank to do a charge back just to get my 25 back is ridiculous. I dont need the 25 and i will be charged 30 to do the charge back im doing it because i am so angry with this company. i will never have service with this company not even if it meant i would have no internet. i hate centurylink they suck! ripoffs

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GinaL
Bainbridge, US
Jul 23, 2011 1:47 am EDT

Joey H. don't even try to say you are sorry because you are trained to say that. I will not give you my phone number or customer number because it is way too late. CenturyLink is the worst phone company. They could not get their story straight to save their life! I had NEVER authorized to have bills sent to one of my many e-mail addresses! I got bills a few months later for several hundred dollars due now. I called three times about that issue and it was never resolved. So in a nutshell this happened to me often. The customer service rep was so stupid he had the nerve to tell me that the shut off notice was the bill. I also had a lot of trouble with their Internet. Their customer service reps refuse to believe their equipment is ever at fault. I went without Internet for months. They even had me take my computer to a repair shop twice. They do everything possible to collect late fees and make you pay for things you can't get. I have a cell phone now and use the Internet at the library. I will NEVER use CenturyLink again!

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Remi8
Lehigh Acres, US
Jul 20, 2011 8:23 am EDT

Well century link charge me about 170.00 a month for internet that is not even that fast

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Kelton
Palmyra, US
Jun 17, 2011 9:38 pm EDT

this company is charging 50$ per month for 10mb download and look what im getting. http://www.speedtest.net/result/1346109691.png
PATHETIC

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LEHIGH ACRES, FLO
Lehigh Acres, US
Jun 01, 2011 12:28 pm EDT

i have to agree with everyone here, this company is such a rip-off. they totally taking advantage of people that they can't get any other service, but them.

i am currently filling a lawsuit against the company.
and i hope they go bankrupt!

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CenturyLinkJoey
Greenville, US
Mar 18, 2011 1:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

dami91,

I'm also sorry to read about the trouble you've had. I'll be more than happy to look at your account to see if there are any savings we can offer. Can you email me your account information and reference your post here on Complaintsboard.com? My email address is Joey@CenturyLink.com. Thanks!

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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dami91
Sherrills Ford, US
Mar 17, 2011 11:37 pm EDT
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Century Link charges way too much for their service. I have no other option and I am considering getting rid of everything, Who can afford to pay $100.00 a month for phone and internet. What is wrong with this country. I had another option I would drop Century Link in a heartbeat. I am looking into cell phones with internet that will hook to my laptop or desktop. Century Link really sucks !

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CenturyLink hi speed internet service

I live in the country of NC. I understand it takes a while longer to get things here, such as hi speed internet service BUT I have been waiting for almost 6 years now! Started off with Sprint, then changed to Embarq, now CenturyLink. I had no say so in any of the changes. I don't even have the option of going to another phone company that COULD offer hi speed at this time. I had another phone company come out to install and they looked at the lines and informed me it would be against the law for them to use those phone lines because they were owned by another phone service. Embarq set me up to have hi speed installed over a year ago. The day before they were due out I was informed they had experienced a technical problem and would be unable to offer hi speed to me after all. A month ago I called Century Link to see if they knew when or if the technical problems of a year ago were ever resolved. Man on other end told me he'd send an e-mail to someone and let me know with in two days if and when I might could expect internet service at my location. Like I said that was a month ago and I'm still waiting for that call!

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structuremed101
Mayetta, US
Apr 28, 2011 8:16 pm EDT
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I agree with the complaints. Ever since Sprint sold to Embarg and Embarg was sold to Century Link the service has declined with it. Orginally the 1.5 mbps Internet was 1.5 down and 740 up. now under Century Link it is 1.5 mbps down and you are lucky to get 450 kbps up, which just leaves your system wide open for an attack with limited defenses. You have got fiqure the attack speed is coming at the system 3 times faster than the response speed. Century Link will probably tell it balances. No it does not. It does not even balance mathmatically. Then Century Link will tell you to install their security system, but it is still the same, because your web browser is moving 3 times slow than the attack speed. The firewall and antivirus softwares first line of defense is the web browser. If they what to respond just make the representative responding has or had a Class A Computer Repair license or an Infrastructure Technican Certification.

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shinoda2005
, US
Jun 25, 2010 3:26 pm EDT

So this 'internet provider' can barely provide internet. After finding out that my business only had 1.5 Mbps, we were upgraded to 5 Mbps, along with a new modem being sent for free. Sounds good so far right? Well sounding good is as far as it does. Companies like this hope that people wont call in and complain because they are so concomitant they can't handle any thing or do anything right. After running their FTP speed test at the direction of one of their technicians we found that the speed was too slow to even run the test! This was AFTER we supposedly had the speed upgrade.

Then there was the modem. After spending about four hours on the phone with numerous customer service reps, all of who gave me wrong tracking numbers for the modem that hadn't even been shipped. After more calling I found that the order hadn't even been put in. The last person I talked to during the day said the he put the order in and that it would be delivered by a local tech to my business the next business day, which would be a Friday, and that I would get a call 30 to 45 min prior to the delivery. After hearing this I was satisfied, but as with almost anything dealing with Century Link, the satisfaction doesn't last long. I found that instead of getting a free modem like I told, we would be paying rent for one.

The next day came and I was waiting for the call from Century Link. My father came in and told me that a Century Link van had been in front of my building. Upon hearing this I called Century Link asking if it had been delivered. I was told that it had been. I was never given a call and the rep said that the request had appointment times between 11 a.m. and 2 p.m. I had asked the rep that I talked to the previous day numerous time if he had even the slightest idea as to when the tech would arrive and he said that they don't know that information. So I run up to my business to find the modem, nothing was there. I called them again, which I'm currently still on the phone with them, and apparently the modem had been shipped out, and there was no tech going to deliver the modem.

The tech I'm currently on the phone with gave me the exact same tracking number I was given yesterday, and it's still invalid, he's now trying to pass the buck, which doesn't surprise me. As it stands now, the effects of the upgrade should be seen by Monday, and the modem should arrive that day as well. We shall see...

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superdaveracing1
Napoleon, US
Jun 21, 2010 10:02 pm EDT

well i pay for a 10mb connection here in ohio, sometimes it is but most of the time it's barely a 1mb. i'm sooooooooo sick of centurylink, i had embarq dsl for years, loved it, it was rock solid but now that centurylink has taken over it's more like cable internet. slow as hell at primetime when i want to be online
thanks centurylink
i have tryed to call there help line 4 times in tyhe last two weeks only to be put on hold for over 45 min. each time. tryed to do the online help, they tell me to do the same thing over and over again, check my speed, then tell me to call the help line, to be put on hold for 45 min.

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VLC4DLC
Las Vegas, US
Jun 16, 2010 7:45 pm EDT

I just have one question, Why doesn't CenturyLink have the baseball channel or offer the baseball package like Cox? It is the ONLY reason we do not switch. My husband will NOT do without his baseball.

Thank You,
Vickie

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CenturyLinkJoey
Greenville, US
May 10, 2010 1:18 pm EDT
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cherhall,

I'm also sorry to read about your experience in attempting to get DSL. Similar to my response to teh above poster, I can't make any promises, but I'll be glad to see if there's anyway we can provide you with DSL. I'll look into it if you email me your account information. My email address is Joey@CenturyLink.com.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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cherhall
Laquey, US
May 08, 2010 1:41 pm EDT

I too have been with the company through the times it was Sprint, then Embarq, and now Centurylink. For years I have been, emailing, phoning, and sticking my phone number in that damn "check availability" box, with no results. People all around me have DSL, including a brother who is about the same distance in the country as I am, and his boss who is even further out.

I'm not far away from civilization, maybe 1.5 miles as the crow flies, from Route 44, a main traffic artery though our country. I'm a few blocks from our school. If I type my zip code into the CenturyLink web site, it offers plans. If I put my address into an Internet provider search, CenturyLink shows up as available! When I turn on wifi on my iPad or computer, it is showing someone's network using the modem/ router that CenturyLink provides. That could be coincidence but all these things have only started lately. Before that if I did a provider search, nothing would show as available. And the zip code at the web site would bring up "not available".

When I call or email, I continue to get the same "You have to be within...not available...don't know when" that I have gotten for years and I'm tired of it. They do know when, they don't wake up one day and decide let's give these people service today! I'm tired of other people getting faster and faster speeds while I continue to not have any at all. In today's world living with dialup makes the Internet practically useless.

I would have canceled my phone service long ago if I didn't at least want to have dialup to check email, which is about all you can do.

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CenturyLinkJoey
Greenville, US
Mar 31, 2010 11:07 am EDT
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Janice,

Glad to hear that everything is setup and working well. If you need any help just let me know. That's what I'm here for!

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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janiceButler
Pembroke, US
Mar 29, 2010 12:19 pm EDT

Well I FINALLY got hi speed a week ago! I have to admit it has worked great! I must also say the tech guy that came out to install it was absolutely fantastic. I have an older computer and it was missing some driver needed and he went online and found it and downloaded it for me. Then some port wasnt working correctly...he got in my floor and worked on it until it was up and running smoothly. I can honestly say I have never had anyone go that far above the call of duty to install anything. And the customer service rep I talked to about signing up for the service was outstanding too! She answered all my questions and broke it all down to laymans terms so I wasn't confused about one thing. It may have taken almost 6 years and 3 different phone services, but if it continues to work like it has this last week I guess it was worth it! Joey H. I don't know if you had anything to do with my change of luck, but if you did a huge THANK YOU! If not at least you know my complaint has turned around to complete satisfaction with CenturyLink!
Janice Butler

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mark hilk
Hanover, US
Mar 24, 2010 8:56 am EDT

I feel your pain!Been calling about dsl for at least two years now Keep getting the generic stories from operators with no actual answers. I talked to a supervivser who was going to call me back last week after he looked into it. Still have not heard anything from him.What really upset me is they put a flyer in the newspaper for non customers to switch to their dsl and get 100 dollars.THEY ARE GOING TO PAY NON CUSTOMERS TO SWITCH AND THEY ARE NOT EVEN TAKING CARE OF THEIR OWN CUSTOMERS THAT HAVE BEEN WITH THEM FOR YEARS!.HOW PROFESSIONAL IS THAT?I am considering satelite internet and getting the magic jack and dumping centurylink.It will actually be cheaper. The only thing is I will lose my phone #. If I could keep that it would already be done!Hopefully I can figure out a way to keep the # and go with someone else.

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Ripoff customer
Port Charlotte, US
Feb 18, 2010 12:25 am EST

CenturyLink is a very poor quality phone company, definately no customer oriented.

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CenturyLink stop calling my phone

Everyday [protected] has called my number, it rings once and then hangs up. Every time it does this I get charged one minute. I finally got tired of it and called the number back today. Its Century link, I waited on hold for 5 minutes to tell them to stop calling my number and then hung up because now they have have waisted 5 more minutes + one minute for each time they call me cell. So Please stop calling my phone...I don't have anything to do with century link and never heard of it and dont want to hear of it. Ugh its frustrating.

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Srs60
Edwards, US
Feb 06, 2013 12:27 pm EST
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Every time I pick up from this number, no one answers. I get calls from them at least once a week. It only started after I discontinued my service with them. I discontinued my service with century link after they didn't disconnect my service after told them to when I moved, they said that it was my fault because I didn't "remind" them to disconnect it. They tried to send me to collections over a 3 month bill after I disconnected. This is by far the worst company ever.

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Ordas
Naples, US
Nov 26, 2010 11:55 pm EST

Century Link, is making millions of Dollars charging customers for telephone calls that they themselves make on their customers numbers. I had the same problem with Sprint a few years ago, they claimed it was a switch problem, after an investigation it was found that our business never made the calls, and the Florida State Utilities Commission made Sprint pay our company back for all the calls on the bill, and it amounted to hundreds of dollars over a 4 year period. Century Link has also been charging their customers $12.00 to disconnect from their service, and this is wrong, and those that have been charges will get their money back if they call and complain to Century Links customer service at [protected]. If there is an attorney out there that would like to file a class action law suite on a contingent bases against Century Link for this fraudulent $12.00 charge, please email me at ordas@comcast.net.

Thank you.

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pharmacist
Henderson, US
Apr 22, 2010 4:15 pm EDT
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Change your service it only gets worse.

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customer71
Trussvil, US
Feb 28, 2010 6:14 pm EST

I am a CenturyLink customer. We have had their phone service for about 8 years but have recently also added their high speed internet service. Since this time, we have had two calls from different people who claim that someone from our number is calling their number repeatedly. Both times have occurred just as we are arriving home. I called CenturyLink the first time to see if they could tell what calls were made from here. They said they could not unless they were long distance calls. I don't believe anyone here is making the calls but I don't know how it is possible for this to be happening. I wish CenturyLink could be of more help. If it does not stop, we will be forced to change our service. I don't want that to happen.

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CenturyLinkJoey
Greenville, US
Feb 09, 2010 12:13 pm EST
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nono,

Sorry you're having trouble. If you send me details to Joey@CenturyLink.com I can get in touch with my marketing group and have them remove your information from our database. I've been helping customers on ComplaintsBoard.com for a while and would love to help you also.

Thanks,

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
twitter.com/CenturyLinkJoey
facebook.com/CenturyLinkJoey

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CenturyLink internet

I have been with Centurylink for 120 days. Have yet to get the service I have signed up for. I am to get 5.0 and have not had above 2.0 yet, usually less than 1.0. Full disclosure: All monthly bills have been credited, BUT... I am wanting high speed internet. I have had a level 2 ticket in for weeks on weeks. They say they know the problem. Only answer I get is hang in there it will get fixed. But funny, no one ever calls to let me know the status. Just get told wait when I call. If I leave there is a contract break costing $$$. Guess they got me by the ____. If you have the choice go with an aircard.

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Update by Scooter99
Mar 01, 2010 7:23 pm EST

another follow up. Even with the help of Joey, 24 days later nothing. This company is a hoax. Will not return initial start up money and contract is being held to!

Update by Scooter99
Feb 08, 2010 7:21 pm EST

Just a follow up. Been a 2 full weeks and still no contact from Centurylink. Emailed Joey from above. Do not know if it is a hoax contact but have not heard anything yet. Service is still very minimal.

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bunabuna
Port Charlote, US
Feb 06, 2012 7:44 pm EST

The connection is lost and the navigation is very slow. Now Century link is justified in that the wires of the house are very old and need to be replaced when the Service they give is very poor quality. Telephone cables to change them two years ago. what is the problem. The service man! . The connection is lost and the navigation is very slow. Now Century link is justified in that the wires of the house are very old and need to be replaced when the Service they give is very poor quality. Telephone cables to change them two years ago. what is the problem man!(test you speed in www.speedtest.net)

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CenturyLinkJoey
Greenville, US
Feb 25, 2010 10:41 am EST
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Scotter,

Just a follow up. Not sure if I got your email or not. Sent you a message here about a week ago and haven't heard back from you. Please contact me if the issue is still unresolved.

Joey@CenturyLink.com

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CenturyLinkJoey
Greenville, US
Feb 05, 2010 9:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

Scooter99,

Sorry to read about your DSL trouble. I'll be glad to help. I've helped several others here on Complaintsboard.com. Can you email me your account information and details? My email is Joey@CenturyLink.com.

CenturyLink's Customer Outreach has been helping customers online for over two years. Just let us know what we can do to help.

Thanks,

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink incompetent customer service

I am not a Qwest customer, even though Qwest has a monopoly for Internet, phone and TV at my apartment. Instead I have Verizon mobile broadband and read my Amazon Kindle instead of watching TV. Why? Because of the incompetent customer service reps at Qwest. I thought it would be easy to call in and order internet and TV. I was wrong. First, they were confused because I already had a Directv account at my home in Dallas. It was difficult for them to comprehend that I did not want to transfer my service - I just wanted a second account here in Phoenix. Apparently their computer (or its operator) had problems setting up my account because I already had an account. They needed a credit card number. I gace them a number and a billing address, the same one that Directv already has on file. They called back to tell me it was declined. I asked them to read the nmber to me and they had dropped 2 digits but did not recognize that they had the incorrect number of digits for AMEX. I gave it to them again. It was declined. I suggested that they check the billing address...oops they had used the service address, not the billing address. On the 3rd time it went through and we scheduled installation for TV and internet. Next day I got vice messages and finally they got through to me while I was taking my mother to the doctor. I was informed that my credit card was declined once again ( with the implication that I was some sort of ###ed deadbeat). I gave up and told them to just cancel the whole thing since they obviously did not know how t enter a credit card and billing address. Who knows what more they would have messed up if they actually knew how to enter my credit card. In the meantime, I got multiple fraud alerts from AMEX - someone kept trying to charge my card and they didn't know the correct billing address. I have been a Directv customer for over 10 years and have always received excellent service. I fail to understand why Directv would affiliate with an irresponsible, customer-unfriendly provider like Qwest. I sent a complaint to Directv and Qwest. Directv promptly answered, apologized, and referred my complaint to management. Apparently irate cstomers are common at Qwest and since they have a monopoly in this apartment building, they don't really care about my complaint. I am really glad that I am only here in their monopoly building for a few months and would never again consider moving anywhere that Qwest has a monopoly.

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CenturyLink poor customer service/ $99 early term fee for service that never worked

I signed up for DSL service, clearly indicating that I wanted wireless internet for my 1 laptop computer. It turns out that I can't get wireless internet without another computer hooked up in a corded fashion. So, I never got the wireless internet I thought I signed up for. In addition, because of the DSL connection over the phone lines, one or more of my phones had a constant "click, click, click" noise making it difficult to have phone conversations and to hear messages left on my machine. The first time I called to have someone come and check the line, the person at CenturyLink was incredibly short with me, rude and argumentative. In addition, the repair person showed up at the wrong time (four hours early) and complained that he had gotten lost for an hour and that I had not answered any of his 8 calls trying to find my home. (I could not answer the phone but I did have to deal with the incessant phone calling). He determined that the problem was the absence of filters on the lines and once installed, was sure the problem would be fixed. Needless to say, although he fixed a couple of the phones, another phone started clicking. I quickly realized that I had made a HUGE mistake in trying to get internet through CenturyLink and I decided I would cancel the internet after I had some renovations done on my apartment over the New Year. Then I would be able to take care of everything in one fell swoop. Needless to say, I now have to pay a $99 early termination fee for a service that never worked the way I was told it would (wireless). Is $99 SO important to them that they are wiling to completely alienate a customer. I plan to tell EVERYONE I know how miserable the service at CenturyLink/ EMBARQ truly is. I am totally baffled by the experience and I plan to spread the word about the treatment I have received.

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Grant Greene
, US
Jan 22, 2017 5:09 am EST

I moved to a new rental house and before I moved, I called centurylink to make sure that they serviced this new location and that I could transfer my service with no penalty...and they said yes no problem...so I moved and had centurylink come to my new house and hook things up...well the centurylink guy was at my house for 2 hours and then said that there was a problrm with the cable line on my street and that it could take many months so have the line repaired...so I had no choice but to go to comcast...so then I get a $800 dollar bill in the mail from centurylink for all kinds of fees for early termination, etc. so then I spend 2 hours getting the run-a--round from the centurylink customer service people and finally was able to talk to a very nice centurylink guy who said he understood my problem and would take off the penalty fees but that he would have to talk to another person first at centurylink first and that it would take a couple days to process...anyway, that was a month ago and today I received another bill from centurylink in the mail for the $800...I will never, ever, ever use centurylink again! they are total crooks!

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Carla Freeman Eddy
, US
Dec 23, 2016 1:56 pm EST

I am just like the rest of the people on here. I will do EVERYTHING In my power to ensure Century Link gets as 'black of an eye' as i can. Thank heavens for social media.
As a loyal customer for 7+ years, constantly battle the increase price, call get decreased, up it goes again crap... I am now told by Sally I have not had my current 'contract' long enough (8 of my supposed 24 months which i knew absolutely nothing about) BTW, i was promised $32 a month and was paying $54, oh ya, it is only 7mg also. Hardly worked at peak hours. Go figure! Should have known! I was then told by Sally to get out of my contract there is a $200 fee i had to pay for early cancellation. i was told i could pay back 'all my 8 month savings' which equated in Sally's book to $9 per month (8 x $9 = $72) i am so disgusted with them, i told Sally fine, cancel me! Then Sally tells me it will be $200. I said wait, what happened to the $72. She said, well you didn't tell me which way you wanted to go! I said seriously lady, you knew it would be $200 or $72 and you were going to charge me $200! Century link is an embarrassment to the utilities companies!
I asked Sally for her management, she informed me none were available and i needed to WRITE to their Denver department. Seriously who has a company with no management!
I have never be so disgusted with a business that refused to deal with me as much as i am with Century link. Gee i wonder why they are begging for customers! With service like this, i'd love to see them go out of business.
A completely disgusted customer!
BTW, i will re-post this letter as long as i live anywhere that i can post it.

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deercreekkb
, US
Apr 03, 2016 6:53 am EDT
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Called Dish customer service . Dish is about to fall off my house. Could do damage to my home . Tech can only come if I am home to secure it . I cannot be home at the times they want to come . I don't care right now if I can't watch TV I just don't want the thing falling and doing damage to my home or injuring someone.

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Reviewer10494
,
Jan 08, 2016 6:54 pm EST

dish hr ignoring money owed to employee for canceling insurance, they avoid all calls supervisors are no help. Is their any lawyer willing to help?

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Reviewer64935
,
Jan 16, 2016 2:54 pm EST

The audio on outlaw country xm channel sounds bad and has for many months. It is unbearable to listen to and dish network won, t repair problem and xm says they don't support dish network? Why not im paying for it and want it to work!

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Sharon Housh
Omaha, US
Jul 11, 2015 6:12 pm EDT

Terrible! We just moved and tried to get our Centurylink service move with us, but we were told that it is not available in our area. So obviously we had to cancel the service. Now I get a bill with $120 termination fee. WHAT? I did not sign a contract! I cannot afford to pay this fee. I will try to contact customer service Monday, but reading other comments, I do not feel very confident that they will listen to my plight. Any help or suggestions would be appreciated.

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J R Wilson
, US
May 01, 2015 7:16 am EDT
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Unfortunately Centurylink is a large company and they don't really care how much we complain. It will take someone with money that can start a law suite against Centurylink before anything happens. When I signed up for internet my internet rate was suppose to stay the same for a year. That has not happened! Every month my rate has increased a small every month and when I called they tell me there has been a rate increase and that has to be forwarded to the customer. STAY AWAY FROM CENTURY LINK.

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K.GH
Salem, US
Apr 28, 2015 4:54 pm EDT

I am not happy with Century Link at all. I have two choices in this area for internet service and people I spoke two had complaints about both companies in this area. When I called Century Link I discussed my concern about speed and reliable service and ask if my service would be under contract and they said no. I asked again, so if I am not satisfied with Century Link I could cancel without penalty and the Century Link Rep said yes no problem. That was last Nov. Because of low speed, all they can provide for my area is 7 mbps, I need to change internet providers. I called to cancel and they said there would be a 200.00 cancellation fee. I was told there was no contract, but when I signed up for 12 month at a lower cost that put me under contract. That is a load of crap. I was not told that even after I was concerned about early cancellation fee if I did not care for the speed.
Century Link is involved in deceptive practices to get customers. I am reporting them to the BBB and going to wage an online campaign in my area starting with this email. I will also let everyone I know, and that is quite a few people, to stay away from Century Link.

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J R Wilson
, US
Jan 21, 2015 8:29 pm EST
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I also agree Century link has poor customer service. I signed up for DSL after the local Century link store told me DSL was available in my area. I received the modem at the store and everything was connected on time, but then I noticed I had a buzzing noise on my phone. I call repair service and after the tech came out he told me there was nothing he could do to repair the noise as the wiring out in our area was bad and there was only a 25 pair of wire and there weren't any spares. I asked the tech what am I suppose to do that I have a phone that I can't use. The tech's answer was to use my cell phone. After about a week I called repair service again hoping to get a different tech. A different tech did show up and told me the other tech told you we can't fix it. I asked the tech to have a supervisor stop by that can make a decision how to fix this problem. no one has showed up. I called our local century link store to see if there was anything they could do to correct this problem. The only answer I received was we can connect you to repair service and maybe I could talk to a supervisor. After I was connected to repair service I couldn't understand the person on the line because of so much noise, they hung up on me. Century links customer service stinks. No one has come up with a solution or has tried to make me happy. I signed up for at least one year so century links doesn't have to do anything. I can drop the land line but then I will be penalized with a higher internet service.

J R Wilson

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Debbie Mercer
Burlingame, US
Apr 04, 2012 8:26 am EDT

They charged me 150.00 for 1 month of internet service after telling me it would be 60.00.

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CenturyLink unauthorized charges

For the past three months now I have been getting charged $14.95 a month for something that I have no knowledge of. I have contacted century-link formerly century-tel
and they have told me only what was listed on my billing statement. They also could not give a number for the company called ideal savings this is serious BS. So for what it's worth watch what you do regarding century-link and or ideal savings. And another at the bottom of this page has an optional proof photos, it would be wise not to do this because the pics. that you post might even more vital info. needed to pull off i.d. theft!

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CenturyLinkJoey
Greenville, US
Jan 08, 2010 12:10 pm EST
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jp,

Sorry to hear about your billing issue. I'll be glad to help. You can send me an email at Joey@CenturyLink.com and I'll look into it for you. CenturyLink's Customer Outreach has been helping customers online for over two years.

Thanks,

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
http://twitter.com/CenturyLinkJoey
http://facebook.com/CenturyLinkJoey

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CenturyLink illegaly put use in 24 month aggrement.

Back in August I was out of work on disability, so on August 20th 2009 I called Qwest to cancel my internet service to save money. I called and talked to a representative named Tad (agent code 0202A), I told him that we may be moving, because I was embarrassed to tell him that money was so tight from being out of work I wasn’t sure we’d be able to make our house payments. He told me that because I had been a loyal customer since 2005 I qualified for 6 months free internet. I asked if it would enter me into a new contract and he assured me that it would not, that I could cancel at the end of the 6 months or any other time if I wanted to. So I agreed to it only to find on a later bill that he had indeed entered me into a new 24 month agreement. When I discovered this I called Qwest, on January 4th 2010, the first person I talked to told me there was nothing they could do. They then transferred me to their loyalty department and when I brought up I was planning on filing a report with the FCC if they weren’t willing to fix the problem they then transferred me to a supervisor, Darnell (agent code 1203222). He told me the only thing that could be done was to cancel my service, pay the $200 cancellation fee, and then I could get a credit for the $200 on my next bill. I didn’t want to cancel, I just wanted to know why I was in an agreement and I wanted out of it so that if money got tight again I could cancel it if necessary. When I told him I never agreed to a 24 month commitment he told me that their records said I went through an automated system and pressed 1 to agree to the commitment. I never went through any automated system, I asked and reconfirmed many times that I would NOT be entering into an agreement. I asked him how he could prove I went through it and all he could say was that their system said I had. After that my husband got on the phone and asked what guarantee we had that we would get the $200 credit if we just canceled our service, since they had guaranteed us that we wouldn’t be entering a new agreement when we got the 6 month credit. Darnell then said that there was no guarantee, and we would actually have to call in after it was cancelled and they would either give us the credit or not. This was after he assured me that we could get the credit, he never mentioned anything about having to call in or that a credit was only a possibility.

The thing that irritates me most is that we didn’t even want to cancel. We just wanted to have the option to cancel in case money got tight in the future. Thus Qwest has forced us to continue to use the remainder of our credit while we save up the $200 to pay for the cancellation and then ask for and hope we get it credited or paid back to us. Which I am positive we will not get back because of what happened with to use when we called in August and what Dranell said. We will also be filled a complaint with the FCC reference #10-C00185230.

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Update by farfanougen
Jan 13, 2010 2:26 pm EST

Not sure if it was because we contacted Koin Local 6 News Don't Mess With My Money, filing a report with the FCC and/or the filing with the BBB, emailing Qwest's Customer Service but yesterday we received an email from Qwest to contact them. After making that phone call today they fixed the problem and we still have our internet but with out the two year contract.

But come to find out the whole problem was due to code mix ups. And per their representative the whole thing about us going threw an automated call saying we agreed to the 24 month contact was false... I guess the way it works is they contract a different company, forget the name of it, to do an automated phone call were u speak into the phone saying "yes" to agree to the contract and then they keep that recording on file. Something we did not go threw back in Aug., or anytime there after, when the changes were made and thus no recording exist. So how that came about showing up on our account we are not sure. I just hope who ever decided to put it on our account saying we did gets the chewing out of their life.

All I' are happy things are fixed. And thought they apologized more then once which was nice we will definitely be more cautious when dealing with Qwest. Making sure if we asked questions like, "Will this put us in a new contract?", they add notes to our account with their response and/or ask them to record our conversation so if need be Qwest can go back to to verify what we were told.

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CenturyLink ripped off

Please read to the end. I wont bother boring you with details. Lets say I spent over 50 minutes on the phone with a very angering customer service representative. She made an agreement with me on a late bill which i'd never received to credit $200 to my account and get services reconnected. She took money out of my account in the spirit of carrying out this verbal agreement, and after being passed around a bit and hung up on, she called me back to tell me that i'm compelled to keep my end of the deal, but her company is not. I still owe the money that was supposed to be credited, and they basically weaseled $59.00 from me. This is illegal to the best of my knowledge, taking money and then backing out of a verbal agreement, and I have no doubt that the recording of the conversation will be lost, should I happen to take this to court. I would very much like to assess the possibility of a class action law suit. If anyone reading on this company, or any posters to this subject have material evidence they could submit to a court case, please contact me detailing what evidence you could contribute. Please use the subject "qwest info" and send an email with an itemization of your evidence and an explanation of events that transpired to qwest. [protected]@yahoo.com. I'm not sure what it'll take to get this started, but the more I get, the better, i'm sure. I have a strong sense of ethics and these people are an offense to my senses. I'd appreciate any help I can get in cleaning up their act. Thanks.

Oh and you're welcome to remain annonymous. At this time, it's late in the evening, I will consult a lawyer soon, but have not been able to speak to one yet, and I hope to use your submissions to help him or her evaluate the case's chances.

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CenturyLink rip-off & incompetence

1) We set-up new service with Centurylink, they didn't turn it on, but they still charged us
2) When they did finally (1 week later) come to check out the problem (there guy didn't clear the work order, whatever that means) they went to the wrong address
3) After not showing up to see why we didn't have service they wouldn't admit we exist, even though I had the bill & all the tech / customer service rep's ID numbers, names, & times of conversations in my hand
4) I had to get a second party contractor that they hire to run work orders for them on the phone in my home town to come out & fix their problem for them
5) After finally getting service I had to dispute many bizarre charges
6) Just got my bill... competely wrong & for twice what I owe... they are even trying to charge us for calls to Ireland BEFORE WE HAD SERVICE WITH THEM
7) I've wasted hours of my life on they phone with the ###s they find under a rock somewhere that they call employees
8) They are the only service provider in our area, the moment that changes we drop there service... I hate you Embarq/ Centurytel / Centurylink... as far as I'm concerned Centurylink is the epitomy of the failure that America has become

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CenturyLinkJoey
Greenville, US
Dec 30, 2010 8:39 pm EST
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ddavee2001,

My name is Joey and I'm with CenturyLink. I'm sorry that you've had trouble with our company and I'd be happy to look into your issue for you. Just email me at Reachout@CenturyLink.com and include your name, account number and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

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ddavee2001
bonifay, US
Dec 30, 2010 5:16 pm EST

i agree that this company(centurylink) is a very poor phone company. i live 2 miles outside of my town on a major highway but i'm unable to get high speed internet and my mother who lives 6 miles out of town and 2 of them miles on dirt road can get the service and when i call them to ask why they say the equipment is not installed to provide me with the service. With a drive into town i can see why with all the high dollar tech stuff centurylink uses on the phone boxes you know trash bags and tape its hard for them to get internet to the most basic of areas. its a great company and if i had any other phone provider in my area i would drop centurylink fast as i could

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CenturyLinkJoey
Greenville, US
Dec 28, 2009 4:35 pm EST
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pissedinvaguy,

Sorry to hear about the trouble you've had. Send me an email with your account/phone number and I'll be glad to see what I can do to help. My email is Joey@CenturyLink.com.

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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11:14 am EST
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CenturyLink fraud and overbilling

I entered a contract with global crossing for toll free service. The rates where for under 0.02 per minute. Somehow 25% of my bill went to a default rate of $.05 & $.10, which obviously increased my costs. Global crossing would do nothing about it. I've told them to cancel my contract, but I still get monthly reoccurring fees. Gx has inhouse lawyers, so they fight anything. They are a bunch of liars. Also, my new carrier has less than 1% of the same traffic going to a default rate.

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Dot Jackson
Pickens, US
Feb 04, 2011 8:42 pm EST

GX called me back in Nov. and said AT&T had authorized them to take over my long distance account, and I didn't know any better. They said my phone bill would decrease by $10 a month. Instead it has been rising and is near twice my whole former bill . The first time I called AT&T to complain -- last month -- the rep said yes, she could see the overcharge and would credit my bill with $10, which she did -- but the charges THIS month drawfed that credit by nearly $40.
When I just called AT&T about this, the rep said, You should have been smarter and not let them take over your account. And I said, I knew nothing about it until GX called me and said AT&T had given it to them and it was a done deal. CLEARLY, AT&T had SOME complicity in this, otherwise GX could not have gone this far -- co-billing etc. The AT&T rep gave me a number for GX, which (automated, of course) referred me to another # that goes nowhere. The AT&T rep closed out my account with GX but told me I would get at least one more bill from GX -- which will be outrageous, I am sure.
I am an old person on a small pension and count every penny. Both of these outfits are despicable -- what can we DO?

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CenturyLink century link rip off

Century Link, formerly Embarq, is the worst company to do business with. I have had phone service with the same company for 13 years. I missed last months payment and they shut off our phone, dsl and email accounts. The payment was a oversight and sent a check 4 days before the new due date. Century link is a total rip off and I would recommend using a different company for your phone service. Or better yet - start hitting these over prices telecommunications companies were it really hurts and go cellular. Heck I have not even used my home phone in years. Also, I have 3 business lines with them and 2 dsl accounts. Guess what, come Monday morning they will all be switched to a different company!

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gbh
, US
Mar 23, 2020 1:33 pm EDT

I would like to understand why the late fees are 23.00 ? That is more than the cost of one line with all the bells and whistles from Spectrum. I will begin my transference.

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Richard Sanders
, US
Sep 27, 2018 6:22 pm EDT

Canceled my century link service numerous times at end of my contract time. concerning web page by phone and e-mails and marking on my billing. Have had nothing but problems from day one. So after no results took my business back to 3-Rivers and they canceled my service with century link. Kept getting billing from century which all my responses to them that I was now longer a customer of theirs the billing continued. Received a call on Sept 27 from century concerning an internet service they said I still had with them on a different phone number they had assigned me without any input from me. I told them I had no account with them under that or any other number and I would not pay for what I did not order. The man gave me a number to call to clear the issue but would not talk to me ( so why did he call? if he couldn't clear this up? Finally after obvious back and forth he said he is transferring the matter to collections and would no longer talk and hung up. Reccomendations to all...stay away from Century Link. They are no what they promise and to get any change made falls on deaf ears!
I will take this to court if I have too. I have documentation to back me up. Meanwhile my credit rating will now suffer as a result I'm sure. [censored][censored][censored] So much for all their service [censored] !

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Randymags
Summerfield, US
Jul 15, 2017 9:03 pm EDT

They are scam artist of the worst kind

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Christine Formica
, US
Jun 13, 2017 12:48 pm EDT

poor service from centurylink here in Elizabethtown Pa. internet is so slow that it becomes unusable. tech support's only focus is on my devices and modem repeatedly saying that I am getting the speed I have contracted for . they are of no help. we now lose service daily in the early AM. and most of the time it slows to a crawl. we are going to switch to cable

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Lindsy
, US
Dec 24, 2008 9:33 am EST

We requested to have Qwest come out to install a telephone line and the day before they came, had to cancel our request.
The next day the service technician comes out and we explain that we have canceled the request and he leaves.
This was 3 months ago. The first time we called Qwest, they said they would correct their error.

The 2nd time we called, on Sunday, 12/7/08, the friendly female representative said not to worry -- they would correct the problem and we would be receiving a bill with a zero balance. Now, tonight an aggressive debt collector calls from Allied and is demanding that we pay this bill, which Qwest apparently turned over to them.

There is no way to communicate with Qwest to report problems via e-mail. Lisa, the Qwest representative that I spoke with tonight said that the billing department is closed, but that she would send them an e-mail explaining the situation and they would contact me tomorrow.

Why is it that I don't really believe them?

This is the 'worst' customer service I have encountered in my life and I would NEVER choose Qwest as a provider -- friendly doesn't count. Customer service agents need information and access in order to serve us -- the customers that choose this provider over others. One of the reps said that they 'just' began being able to search for a customer using 'name'. Hello? You represent communications and you're that far behind the times!

Now we have to worry about this being on our credit report! Beware of Qwest! I'd hate to be a steady customer that got a little behind on my bill!

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poho
Mesa, US
Nov 30, 2012 10:00 pm EST
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When Century Link was able to buy out Qwest, they became a third rate monopoly as an ISP. Their "very fast" ISP in my area (which by the way is not a rural area, but a city of over 2 million people) is a whopping 10 Mbps on the download, oh and are you ready for this a whole .6, yes, I said, .6 Mbps on the upload. This is barely, and I mean barely better than dial up, and yet these guys have the gall to "offer me promotion of $87 per month IF I bundled with phone service: (they always remember to show me my big promotional savings of $45 per month with my oh so wonderful promotion. In other words, without this promotional pricing (which is actually a pretty awful price considering the snails' pace of their bandwidth), I would be paying well over $100 for 10 Mbps download and LESS then 1 Mbps on the upload. In fact, the only reason I got the phone bundled into the package in the first place is because it made my Internet a little less expensive. I was told I would benefit f I added phone service to my internet. The interesting thing I learned is that when I added the phone Century Link very cleverly put me into a 12 month bundled contract, of which it looks like I will be having to pay these crooks several hundred dollars to get out of (( am moving in January and apparently I will still have two months left on this just amazing bundle that I was swindled into). Thankfully I am moving to a location where Century Link does not hold the monopoly. Thankfully I have already spoken to a new provider who will be able to offer me not only home phone, but 60 MBps of download, 6 MBps of upload, AND actual digital cable (you may have noticed that century link's television offer is usually Direct T.V. as the Century Link Prime digital t.v. is offered, well, NOWhere that I have been able find) all for $89 per month for the first 12 months and $109 for the second 12 months...btw..that includes HBO and Showtime. Right now I am paying $87 for phone and very slow internet (that by the ways, works inconsistently) I am really surprised that Century Link has not been sued. Or even aside from not having been sued or investigated by any State's attorneys general's offices, that they even have customers. Oh, but I forget, they go after apartment complexes who have no other real options. How sad, They must be so proud of their method of marketing in that they do not really get customers but rather corner a market with those who are captive to their services because these people have no other choices. How proud they must me.

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Bads623
, US
Jan 28, 2010 2:49 pm EST

I was charged $380 for a service they could not provide. I signed up for a package (phone/internet/direct tv). Had the phone and internet connected and 2 days later direct tv came out and stated they could not install in my apartment complex. I called Qwest and canceled the whole package. I then had Comcast install a package (I know, not much better) 4 months later I was getting bills for past due amount of $380. When I called them they stated they did not have a record of my canceling the package. When asked them to look and see if I was using any of the services, they stated that they deleted the files. After talking to several supervisors and yelling at anybody I could at Qwest, they promply turned over to collections and is now on my credit report. I have disputed and the saga goes on 1 year later.

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AstoriaMichelle99
Astoria, US
May 19, 2009 2:16 pm EDT

In November of 2007 I entered into a 2-year cell contract with Qwest for $25 per month guaranteed for life. A year later Qwest sends notice that they are RENEGING on THEIR contract and quitting the cell phone business. On April 4, 2009 I called Q to changes some services, spent 3.5 hours on the phone, was HUNG UP ON 3 TIMES, didn't get anything done and basically ruined my day. I committed to quitting them for good. Now I'm trying to port my cell number to another carrier and they're playing 3rd grader games like telling the new carrier my SSN is not correct, claiming their system is down, just basic childish retalitory measures over 5 days. I closed all Qwest services and will probably not pay the final bill. In a day and age where there is VOIP phone service, Magic Jacks etc., the phone companies are fast becoming dinosaurs and better realise that the public is not forced to do business with them to have phone service, and $35 landline service is a thing of the past. Bye Bye Qwest, SBC, AT&T and similar thieves, you'll soon be out of commission. Better start thinking like Kodak and innovate instead of thinking that HIGHER PRICES will help keep you afloat.

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Ordinaryman
Littleton, US
Feb 13, 2014 1:23 pm EST

At first, lets make it simple:
- For internet connection, called century link and agent offered promotional offer. She informed 40 Mbps for $30 and informed
there is no contract and I can disconnect connection if I am not satisfied with the connection.

- I ordered this on Jan 26, 2014 sorry do not remember the agent name.

- In wireless connection I don’t even get 5 Mbps compared but when I am wired I get 40 Mbps.

- They asked to talk to a customer representative and still the problem exists.

- I received first month bill :

- $76.52 was the total and it says that High speed internet 12 months commitment month 1 of 12

- Called them and asked how come there is any contract involved.

- 1st agent : Kayla informed there is additional $37.48 for activation fees and yes the contract is activated

- Asked her to remove the contract but she informed that $200 will be deducted if I move out of century link and the amount may vary or may increase

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Requested to talk to her manager and one guy
from Escalation department named Iwin called after 15 minutes of hold time.

-
Asked him to remove the contract and he informed
$200 early termination fee will apply but if I still want to remove the contract
I need to pay $75 monthly with no termination fee

-
Informed him I need no contract and specified
the agent informed the same

-
Iwin informed that he can remove the contract but
for the amount $40 I will get 1.5 Mbps which is very less not even to stream a
movie and can be used only to send mails and photos.

-
Informed that I am a contractor and I move to
different states based on the client requirement and that’s the reason I do not
want to be in contract

-
He specified even if I move to a different
states and say the connection is only 3 Mbps in that location, I still need to pay $40 as per my contract

-
I am an legal immigrant and very much vexed with
the way they treated me.

-
Please take some legal action against them for I
do not want any one to experience the same which I had before with Century
Link.

NOTE: My only concern why have they no specified anything about contract and why did the
agent say I can come out of it and no need to pay any additional fee.

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DissatifiedWithCenturyLink
, US
Sep 17, 2012 4:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Century Link has appalling billing practices. They bill you one month in advance. In other words, they bill you for services you haven't yet received. Then, if you are 6 days late paying, they send you a disconnect notice giving you 7 days for them to receive the FULL payment in their office. If you call them to pay over the phone, it costs 4 additional dollars. If they disconnect on the 7th day, they charge you an extra $25 to reconnect, even though all they have to do is click a button in on a computer screen in their office. Mind you, this is all for services you have not YET received!

All other utilities, including Comcast, allow you to go 2 to 3 months before they send a disconnect notice. In these difficult financial times, companies need to be more considerate of their customers, not gouge them. As soon as my year contract is over, I will definitely go with a different service!

Oh...and their internet is also slower than Comcast.

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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CenturyLink contacts

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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