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[Resolved] Century Link


century link rip off

Complaint Rating:  82 % with 74 votes
82% 74
Century Link, formerly Embarq, is the worst company to do business with. I have had phone service with the same company for 13 years. I missed last months payment and they shut off our phone, dsl and email accounts. The payment was a oversight and sent a check 4 days before the new due date. Century link is a total rip off and I would recommend using a different company for your phone service. Or better yet - start hitting these over prices telecommunications companies were it really hurts and go cellular. Heck I have not even used my home phone in years. Also, I have 3 business lines with them and 2 dsl accounts. Guess what, come Monday morning they will all be switched to a different company!

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
CenturyLink Customer Care's Response, Aug 15, 2016

Hi, Thanks for contacting us with this issue. I would like to take a minute a clear up any confusion there might be about fee's we charge for payments. We do have several options available for you to make payments and some do have fee's associated with them. When you call into our customer service line and make a payment with our representatives there is a $4.00 transaction fee. You can avoid the fee by paying through our automated phone system anytime of day. Also Paying through our website at www.centurylink.com does not charge a fee of any type, mailing in a check is also a option for payment.
I hope this helps if you have further questions you can email us anytime at talktous@centurylink.com or find us on Facebook and Twitter.

@CenturyLinkHelp Team
Complaint comments Comments (133)    Updated: Complaint country United States Complaint category Landline & Home Phone Providers


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N  24th of Dec, 2008 by    0 Votes

Qwest Communications - No customer service
Qwest Communications
United States

We requested to have Qwest come out to install a telephone line and the day before they came, had to cancel our request.
The next day the service technician comes out and we explain that we have canceled the request and he leaves.
This was 3 months ago. The first time we called Qwest, they said they would correct their error.

The 2nd time we called, on Sunday, 12/7/08, the friendly female representative said not to worry -- they would correct the problem and we would be receiving a bill with a zero balance. Now, tonight an aggressive debt collector calls from Allied and is demanding that we pay this bill, which Qwest apparently turned over to them.

There is no way to communicate with Qwest to report problems via e-mail. Lisa, the Qwest representative that I spoke with tonight said that the billing department is closed, but that she would send them an e-mail explaining the situation and they would contact me tomorrow.

Why is it that I don't really believe them?

This is the 'worst' customer service I have encountered in my life and I would NEVER choose Qwest as a provider -- friendly doesn't count. Customer service agents need information and access in order to serve us -- the customers that choose this provider over others. One of the reps said that they 'just' began being able to search for a customer using 'name'. Hello? You represent communications and you're that far behind the times!

Now we have to worry about this being on our credit report! Beware of Qwest! I'd hate to be a steady customer that got a little behind on my bill!
N  19th of May, 2009 by    0 Votes

Qwest - Heinus service
United States

In November of 2007 I entered into a 2-year cell contract with Qwest for $25 per month guaranteed for life. A year later Qwest sends notice that they are RENEGING on THEIR contract and quitting the cell phone business. On April 4, 2009 I called Q to changes some services, spent 3.5 hours on the phone, was HUNG UP ON 3 TIMES, didn't get anything done and basically ruined my day. I committed to quitting them for good. Now I'm trying to port my cell number to another carrier and they're playing 3rd grader games like telling the new carrier my SSN is not correct, claiming their system is down, just basic childish retalitory measures over 5 days. I closed all Qwest services and will probably not pay the final bill. In a day and age where there is VOIP phone service, Magic Jacks etc., the phone companies are fast becoming dinosaurs and better realise that the public is not forced to do business with them to have phone service, and $35 landline service is a thing of the past. Bye Bye Qwest, SBC, AT&T and similar thieves, you'll soon be out of commission. Better start thinking like Kodak and innovate instead of thinking that HIGHER PRICES will help keep you afloat.
N  22nd of Dec, 2009 by    0 Votes
Ron, sorry you had trouble with CenturyLink service. I'll be glad to help you out. Can you email me the account numbers that are involved? Thanks. I've helped others here on Complaintsboard.com. My email address is Joey@CenturyLink.com.

Joey H.
CenturyLink Customer Outreach
A  28th of Dec, 2009 by    0 Votes
I can't wait until my service contract is up with Embarq/Century Link in February 2010. I have never had worse service or worse connectivity than I have had here, except perhaps with Direct TV, but don't get me started on that rant!

I will be switching back to Time Warner as soon as my contract with this company ends. I should have known better really.. They change names every 2 years or so.. I wonder why that is? Do they think that Sprint vs. Embarq vs. Century Link's bad repuation doesn't follow them regardless of how many times they tryto get rid of the bad reputation that follows them like the plague. I can't wait for Februraly
A  29th of Dec, 2009 by    +1 Votes
I completely agree with both composers. When we started noticing irregularities on our bills we thought it would be a great idea to go with Brighthouse for services that included phone. The phone service was a nightmare. Now, we are cellular based and only use the cable company for television and internet. It's a crying shame that these companies are allowed to get away with charging escalated prices and can't maintain a business without having to go through a name change, merge or go through a corporate buyout.
N  28th of Jan, 2010 by    0 Votes

Qwest Communications - Stay away from this company
Qwest Communications
United States

I was charged $380 for a service they could not provide. I signed up for a package (phone/internet/direct tv). Had the phone and internet connected and 2 days later direct tv came out and stated they could not install in my apartment complex. I called Qwest and canceled the whole package. I then had Comcast install a package (I know, not much better) 4 months later I was getting bills for past due amount of $380. When I called them they stated they did not have a record of my canceling the package. When asked them to look and see if I was using any of the services, they stated that they deleted the files. After talking to several supervisors and yelling at anybody I could at Qwest, they promply turned over to collections and is now on my credit report. I have disputed and the saga goes on 1 year later.
N  12th of Feb, 2010 by    0 Votes
Beware, this Century Link should be banned!
A  12th of Feb, 2010 by    +1 Votes
I have just had a round with CenturyLink about my bill. Last month I 'bundled' my phone service with DSL computer server service. It was supposed to by $46.50 a month with no extra charges. The 15.00 for unlimited long-distance was to be included..I knew there would be some left over from the month before charges. My phone bill had gone up a few dollars when Embarq went to CenturyLink...according to them it was just a name change not a buy out...but the service has gone from bad to worse and so has the bookkeeping and billing...when I opened my bill this month: $293.06!! When I tried to reach someone to find out about THEIR mistake..I could only Chat on-line with a woman, I guess, the name was Markeisha...she said I had been billed for long distance and some other charges. She gave a $144.85 adjustment plus $19.60 for taxes towards my account..( printed out the Chat) Leaving $128.67 bill. The funny thing (but I'm not laughing) my bill before was for only local...was $13.52. I got DSL so I could help with my son's business..I'm on disability..I had taken long-distance off and got a cell because it was cheaper. The unkind woman I talked to last night said that she didn't care what I was told it will be $66.00 amonth plus...and that I am under a year long contract which 'Edith' who signed me up didn't mention. After reading all the stuff today about them being a ripoff. I talked to someone else and said that that for this to be a binding contract it would have to be recorded and I wanted a copy of it sent to me immediately...she then looked at my account again and she said there had been a mistake and my bill would be $46.50 a month. I asked her why when I dialed Edith's extention that it didn't go through she said it was no longer a working extention...I told her that I hoped next month if my bill wasn't $46.50 that she would still be there.!!she laughed...but not much!
A  15th of Feb, 2010 by    +1 Votes
Hello Joey,

I will be cancelling all services with Century link as of tomorrow. I have also notified the VP Kristen McMillan and left her a lengthly message for her to return my call. I began with Century link back in late September. Was promised one monthly fee of $113.56 that would never be raised.

The second bill I received was in November at a whopping total of $202.00. I called up only to find out they were charging me installation fees for the Dish Network who by the way does NOT charge any of their customers installation fees, plus they proclaimed just because it was the state of Nevada they could charge any fees they liked.

Now of course these were never mentioned to me when I signed up. Well the next bill was $247.00. Mind you I was up to date on all of my payments and disputing the January bill since the idiots did not remove the phone service I cancelled January 7th 2010 nor did they remove the bundled Dish Network service I cancelled in late December.

Then they continued to tell me I had a previous balance which I did not and I have the proof with confirmation numbers and a bank statement that clearly shows all my payments to Century Link via debit card, yet Century Link is too stupid to record everything they do on the computers?

To make a long story short as of tomorrow I will never use Century Link again for ANYTHING. I have found another ISP and believe me it isn't Cox cable either. They are right in line next to Century Link.

I will be blogging about my bad experience with Century Link as well as convincing people NOT to use them. So hopefully with a bit of luck I will shut them down at least here in Las Vegas where we do have other options.

It might serve the company well to remember how to treat customers in a respectable manner and record every transaction on the computer when they are supposed to. I for one will not allow anyone else to go through what I did for the past three months. It was pure Hell.
A  18th of Feb, 2010 by    0 Votes
CenturyLink is a very poor quality phone company, definately no customer oriented.
A  18th of Feb, 2010 by    0 Votes
N  21st of Feb, 2010 by    +1 Votes
Yes I agree with all about Century Link ripping people off. I was told and it was agreed upon that I would get bundle pricing for phone, internet and dish for 104.00 a month minus all taxes. Bill should be around 115.00 a month out the door...NOPE not even close try 178.00. They installed a DVR receiver and now charge me 6.00 a month that was supposed to be free for12 months. I can't downgrade the DVR receiver without paying them 100.00 to downgrade. I had to commit to 24 months contract with dishnet and was told that my price would be locked in, try again. They've had 2 price increases on February 1st. I've been told by 2 century link customer service reps that Dish would charge me $17.50 a month for every month left on my contract to break and another told me dish would charge me $15.00 dollars a month for every month left. WHICH IS IT????? Yes my century link pricing on internet and phone are correct but they are partnered up with Dishnet which is the crook and criminal. I will be going back to comcast real soon and can't wait. My recommendation is not to do a bundle with Century Link at all. I've spent a better part of a Saturday on the phone wth Dish and Century and still haven't heard back from a Dish supervisor.
A  2nd of Mar, 2010 by    +1 Votes
Century Link Seems to be doing questionable practices when it comes to collection. They are phishing for Social Security Numbers from individuals filing bankruptcy from their attorneys without their knowledge. When you call CenturyLink, they demand your social security number regardless of whether you have had services or not, and you cannot contact the Bankruptcy Services at CenturyLink P.O. Box 7971 Shawnee Mission, KS 66207-0971 which is really located at on Sprint Street in Overland Park, KS. Their Fraud division and Security divisions demand your social security numbers also, even if you have not had business with them.
A  7th of Apr, 2010 by    +1 Votes
I have to write this from my cell phone. Why? Because every week for the last month thwere has been an outage all over Wisconsin. I run a BUSINESS. I have a website that needs to be updated constantly, but I can't because random outages make it damn near impossible to do. I don't pay 250 bucks a month to stare at a screen that says I can't connect. Embarq and CenturyTel (my old isp) merged, and this is what I get?!? Seriously, for the last 4 YEARS before this merger, the connection was on 24/7, and the ONLY time I ever had a problem with a disabled connection was when I forgot to plug my wireless router back in after moving locations. This is complete and utter failure as far as service goes. I am seriously considering cancelling this month. There are faster speeds available at a lower price that are FAR more reliable. Looks like I'm going to have to go through the hassle of switching phone numbers, email addresses and whatnot. If that's what it's going to take, I suppose that is what I have to do. VERY disappointed in this company. Thanks for nothing, you have lightened my pocket for the last time.
A  7th of May, 2010 by    +1 Votes
CenturyLink rates are exorbitant when compared to ATT or Verizon. Anyone who moves out of an urban area or one served by either ATT or VZ, you're screwed with higher rates and inferior service. I checked, it would cost more than $70 a month to have only dsl. The excuse is one has to have a phone whether its used or not.

It is possible to have only dsl. Some phone companies just don't want to let this happen.

Also, why the monthly charge for a dsl modem? I can easily buy one for much less money.
N  2nd of Jun, 2010 by    +1 Votes
This guy Joey tells the truth and can help you. We had a major issue and he took are of it.

He is a very helpful guy in a sea of bad customer service over at CenturyLink.
N  12th of Jun, 2010 by    0 Votes
Century Link customer service is the 2nd worst that I have encountered. I have called several times about a DSL problem and every time they've tried to blame it on my computers. They seem to think performing a single ping is indicative of line performance. "Michelle" even wasted >20 minutes of my time resetting my computer network configuration. Amazingly, the problem is still there. Oh hell, why am I even bothering to type this, they don't care about problems as long as they're getting my money. Time to drop Crap Link.
N  13th of Jun, 2010 by    +1 Votes
We have had problem after problem with our billing and services and they even had the nerve to cut off our services for no reason leaving us with a reconnect fee. We paid our bill last week and received another for over $300.00 for next month, . Its bull!!! And they profit off the reconnect fee which it was not suppose to be disconnected anyways. They froze our email accounts and said they did not know why it was froze. They had no reason. I think they are scammmers and they think people are dumb enough not to catch on. Guess what century link times are tough and every penny is squeezed these days so people are paying closer attention. Your services suck! We are really considering our options right now and finding better service.
N  25th of Jun, 2010 by    +1 Votes
When I signed up with you I had all 3 (phone-Computer-TV) on one bill for about $112.00 per month. Since you split, my compter and phone are almost $100.00 and my TV another $60.00. That is about 1/3 of my income. First of all I do not need 3way calling-busy redial-call return-annoying call reject-call forwarding-caller ID-call waiting. I need the internet and a phone line to call family... Speaking of the INternet, it takes me from 15 to 20 minutes for the internet to come up so that I can use it. I just wrote my checks for my bills, but I will expect a credit of at least $40.00 on my next bill because of the poor service. If I do not get some releafe from these high bills, I will be going to Comcast with all 3 services for under $100.00 per month. Betty Burton berascal1505@grics.net --- I expect an answer to this...
A  25th of Jun, 2010 by    +1 Votes
Sorry wrong email berascal81810@grics.net Betty Burotn

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930 15th St. 11th Floor
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