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Cell2Get.com
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cell2get.com

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2.7 1 Review 28 Complaints
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Cell2Get.com Complaints 28

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5:12 pm EDT
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Cell2Get.com defective cell phone sold as new

I bought a cell phone, the condition of which was supposed to be new. Turned it on and right away discovered that my callers could not hear me as my voice to them was chopped up so severly that they had to keep asking me to repeat myself to try to understand me. I called several people and ALL had the same experience. I called the cell phone myself from my home phone and heard for myself what the problem was. Cell2get agreed to refund me but, surprise, there was an outrageous charge for restocking their defective phone. I called to argue the unfairness of this charge only to be hung up on. I will try to call Verizon later to see if they have a record of the I.D. number of that phone and repost this complaint so that if anyone in the future ends up with that phone, they can be sure that it was not, in fact, new and maybe everyone will start recording those numbers and posting here so that this company can be caught red handed selling phones as "new" when they are not and be sued for punitive damages. This company makes it's money off of people who haven't the time to fight back and just surrender their money.

Below is my correspondence to date. I called today at 2:37 p.m. and asked to speak with Steve, but the person asked to help me. I explained to him that I did not feel that I should be charged a restocking fee for a defective LG VX8700 cell phone that was sold to me as new. I explained the problem that the phone had, which was that my voice could not be heard to my callers because of EXCESSIVE break up of my speech. He lied to me and said that the phone was turned on and that it worked just fine. Then contradicts himself and says to me that I could have had a replacement phone. I explained that it is not feasible to have to keep paying postage to return cell phones back and forth with your company and that you should have gotten it right the first time. I asked for the FCC ID number as well as the S/N number to be sure that this defective phone could not be resold as "new" to anyone else. He mumbled something intangible and said, "Bye" then hung up on me! I am asking for a reply email that includes those two numbers. I am also making a demand for a credit back to my credit card for the restocking fee. If you are not going to recredit the stocking fee, Please reply, that you will not credit it back to my credit card in a response email so that I can start a charge back fee with my credit card company and since I have to be troubled further I will look into whether I can also get my postage costs reimberssed as well. I will be waiting for a reply email. I prefer an email to have a record of my dealings with Cell2get.
Thankyou.

Date: Sun, 25 Apr 2010 20:11:36 -0700
From: [protected]@yahoo.com
Subject: Re: Order Update #15144
To: aaron p

please call us at [protected] and ask to speak with steve he is the manger
Melvin
www.Cell2Get.com
1316 ave m suite #2
brooklyn ny 11230
phone # [protected]
fax # [protected]
----- Original Message -----
From: aaron pusser
To: [protected]@yahoo.com
Sent: Friday, April 23, 2010 12:43 PM
Subject: RE: Order Update #15144

Hi I am just curious as to why you charge a restocking fee for a phone that was defective and did not work and was sent to me, the customer without an instruction book. The way you conduct your business is shameful and it is no wonder there are so many complaints posted on the internet from so many of your unhappy customers-I only wish that I had seen those complaints prior to doing business with your company since it would have prevented me from getting ripped off by you in the first place. The bottom line is that I just spent about 90 dollars between "restocking fees" and shipping to and from your company a defective cell phone and have absolutely nothing to show for it.This will be the first and last time I do business with this company unless an adjustment is made to my refund to exclude the restocking fee. Sincerely Aaron P.

> Date: Thu, 22 Apr 2010 20:05:28 -0400
> To: aaron p
> From: [protected]@yahoo.com
> Subject: Order Update #
>
> Cell2Get.com
> ------------------------------------------------------
> Order Number: 15144
>
> Detailed Invoice:
> https://www.cell2get.com/index.php?main_page=account_history_info&order_id=15144
>
> Date Ordered: Wednesday 07 April, 2010
>
> The comments for your order are: REFUND WAS GIVEN MINUS RESTOCKING FEE
>
> Your order has been updated to the following status:
> New status: Cancelled
>
> Please reply to this email if you have any questions.

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Klausdieter
US
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Jan 23, 2017 11:56 am EST

I bought a samsung s5mini dual sim from them, but the callers can hear themselves, which is very annoying for them. I wrote call2get and they referred me to Samsung support. But Samsung is not responsible for this phone (international edition), I found that out after long time talking to different people on the Samsung hotline. I again wrote call2get, now "Melvin" told me to send the phone to New York so they can repair it. By now also the battery expanded and cracked the display! I am a little worried that I pay for the postage now and will not get my phone back or only at additional charge). should I rather give up on this? I paid 300$ for this phone...

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D Ding
Baltimore, US
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Nov 06, 2010 2:00 pm EDT

this is true the this company sell used phone as new. I ordered mine for a brand new phone, and received a used one.

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12:45 pm EST
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Cell2Get.com phone received activated with another cell number

Ordered a Sanyo phone as a birthday present and received the wrong color, but I was okay with that. The problem was trying to activate the phone and was informed the phone was already activated with another number and therefore the phone could not be activated. It was an embarrassment for me and my sister. I contacted Cell2Get but as of yet, I have not received a response. STAY AWAY FROM CELL2GET or you will be the one with the GET and an unusable cell phone.

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2:53 am EST
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Cell2Get.com fraud

I ordered unlocked samsung d500 through the website and they took almost 25 days to deliver and they deliver the wrong model d520 instead of what i ordered. They don't have good customer support. They do the same thing with me : they told me shipping via usps which comes in fedex . They provide me tracking no. but never said u can track in fedex so never comes handy. so i suggest try to avoid buying from this website.

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Mary072800
US
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May 07, 2021 6:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BUYER BEWARE! This company is a MAJOR rip-off! I wish I had gone the the Better Business Bureau website first, as I would have seen all the complaints, and would not have bought from them. They sold me a phone that was supposed to be new. It was not. Not only that, but the phone was also bad. I did not end up activating it. In fact, I requested a return authorization the same day I received the phone. It took a while to finally receive that. I paid the shipping back, which under the circumstances, I should not have had to. Then, on top of that, they charged a restocking fee, and although it was supposedly free shipping, they apparently also subtracted for that too. UNBELIEVABLE! So they ended up only refunding about 77% of what we paid, plus, like I said, we paid the return shipping. Why would you restock a bad phone? You want to know why? Because they will most likely turn around and resell it to someone else, and when it gets returned, there’s more money in the seller’s pocket!

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Glenys Cummings
US
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Jun 29, 2017 2:15 pm EDT

somehow this cell2getcom charged my credit card Fraudulently $189.39 on 06/22/2017 and another charge of $86.00 . my credit card company
is taking steps against this. I fully agree with all these complaints and I am glad it was caught in time .STAY AWAY!

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Maddie Mcknight
US
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Jun 10, 2017 12:22 pm EDT

SOLD ME DEFECTIVE REFURBISHED UNLOCKED PHONE - WORKED FOR LESS THAN 90 DAYS - TOUCHSCREEN BROKE THEREFORE CANNOT USE PHONE.

ASKED FOR REFUND OR FOR HIM TO FIX IT - NO!

THIS IS NOT A COMPANY! HE WORKS FROM HOME - PHONES ARE STOLEN!

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majidh
US
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Jan 13, 2017 9:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi dears, I asked for a new note 5 Samsung unlocked, they sent me a used, it was reset 2 years ago, I am an electronic engineer and professional at most of electronic devices, so I know they cheated on me, they wasted my time and my money, I sent them the pictures of so many scratches on that & explained to them that your phone is old & used but they didn't provide a return label, it was their fault, but I had to spend $20 to return the awful device to them, I am telling to the all customers, don't trust to them

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jocon55
US
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Mar 29, 2016 8:10 pm EDT
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I was sent the wrong, lesser quality, phone. I only figured this out after it was activated, and Cell2Get Inc. apologized and has apparently refunded me the difference. But I'm kind of stuck with it unless I pony up another activation fee. Not a good way to operate.

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Alexi3443
US
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Dec 31, 2015 7:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a cellphone UNLOCKED in this website and they sent me a cellphone that only works with t-mobile. I request to change it for another one which works with any carrier and they asked to sent it back and three weeks later I received a new one but still not works because it was not unlocked, I request my money back and they charged 15% of restocking fee to my credit card, so I had to pay for nothing because it was not my fault, and they just have stolen my money and did not solve anything.

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Val-68
US
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Feb 26, 2011 1:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered unlocked Nokia cell phone and after 3 weeks got wrong model. Call them back and their customer support representative very nicely told me to ship it back for replacement. He told me that with new phone I'll get post fee reimbursement by check. They do not support cross shipment. After another three-four weeks I've got the correct model of the Nokia phone not in the original box, without any manual, with old battery (was all in scratches), no head phones, no reimbursement check. I was not able to turn this new phone ON. Call them again and ask them about all this stuff above. I was told they buy the phone only, but battery and power supply they purchase separately. Very nice. The CS said he will ship me another battery and charger on Jan.27-2011. Twice I asked the shipment confirmation on Feb.3 and Feb.9 2011. And even got the tracking No, that no UPS and no USPS can recognize it. Finally on Feb.16 I request RMA to return my order and get my money back. This day I received the real tracking No from them which says shipment day Feb.11-2011. They were lying me for several weeks about the shipment when they did not ship it. Now they want 15% restocking fee for returning this order. Do not trust this site. They are fraud.

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Suliman Omar
SA
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Jul 28, 2010 6:28 am EDT
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I Agree now almost three weeks and no response they are delaying we will ask our lawyer regarding this site he will reply us as soon as possible.

Suliman

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Scammed by cell2get.com
wilsonville, US
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Jan 28, 2010 4:10 pm EST

Stay away from cell2get.com. I think thier name was meant to be (cell2getscammed). I ordered two phones on 1-7-10, It is now 1-28-10. But on 1-18-10 i called & called & called and finally they answered the phone only to lie right to my face and said the phones shipped on 1-15-10, It has now been 13 days since he lied and said they shipped. When i asked him why the order status said( prossessing) he said not to go by that, Oh how convienent for him! I have and would suggest to anyone who gets scammed by cell2get.com to report them to the BBB and every website you can find to file a complaint! I am still looking for websites to file more & more complaints and i will continue to do this until they are exposed! Please help me with this if you have any suggestions.
Also reported them to my Credit Card company, And from what i read on other websites some credit card companys wont allow you to purchase from cell2get.com. Do a google search for cell2get.com reviews and see all the people that they already scammed! I cant believe they are still allowed to conduct business. Good luck everyone and remember stay away from cell2get.com. (cell2getscammed)

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Cell2Get.com double charge and never delivered

cell2get is a scam. First they double charged. then gave me a bogus fed ex number. then said it shipped USPS. Never received phone. THEN, I googled them and heard dozens and dozens of complaints. I should have checked first. They are scammers. Please stay away. I have disputed the charges on my cc. still pending from BOA.

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dahir
San Diego, US
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Mar 05, 2011 6:09 am EST
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02/23/2011 I made order online @cell2get today is 03/04/2011 and I am still waiting, first they gave me bogus trucking number that after so many calls they give me United State Postal Service trucking number and it turn out that my order is coming from China if it came’s at all, and now they do not reply my emails nor they answer my call until I use my friends cell phone and all ever sudden they answer the phone for blink of an eye. Please do not pay anything from them and some please let the FCC now about their rub-off and scemmars
San Diego, California

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Cell2Get.com non-deliverery of item and restocking fee

On 8/13/2009 I ordered a cell phone Nokia 6125 from an online store Cell2Get. The phone I got was not what I ordered. I contacted Melvin at Cell2Get (www.cell2get.com). He said mail it back at my expense and they would send the correct phone.

After about two to three weeks I did not receive the phone. I contacted Cell2Get and was told that the it was taking so long because the phone was being shipped from San Diego, CA. He provided a tracking number that was invalid and could not be tracked. The phone still was never received.

I contacted Cell2Get and was told that they would ship the phone from New York, NY. I received the phone and it still was the wrong phone.

The phone I got was scratched and did not function properly.

After contacting Cell2Get again, I told them that I was returning the phone for a refund. They implied that I was returning it just because I did not like it. I already own two other Nokia 6125 phones. Obviously, I like the Nokia 6125. I told them that I was returning it because twice they sent the wrong phone, damaged, and it was defective. I was told just to mail it back for a refund.

The initial cost to me was $116.99. They received the phone back and I was charged a 37% re-stocking fee for a damaged, defective phone and a phone that I did not order. I received a credit of $73.00.

I should get a full refund for the phone for a phone I did not order and was defective and scratched.

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foobarbecue
Socorro, US
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Jan 15, 2011 1:59 am EST

They sent me a phone that was advertised as network unlocked. It was locked and in fact impossible to unlock as far as I can tell, rendering it useless to me. They don't answer their phones and have not replied to my email from over a week ago.

I checked them out further to discover that they are committing several types of online fraud. They have at least 6 fake accreditation badges on their website front page. They have set up sockpuppets on many merchant review sites to post hundreds of false positive reviews, and also created two bizzare fradulent websites, http://www.scampostings.com/ and http://www.avoidthefraud.com/ . Their website is also full of fake customer praise.

I strongly suspect the phones they sell are stolen or obtained in some other shady way.

If anyone wants to start litigation against them, I'm in.

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Cell2Get.com no phoned delivered, money charged

The company cell2get found a new way to defraud customers. They do not send out ordered phones
and charged customers 28% of the charged price. In my case I purchased a cell phone from their website. I contacted the company since the phone had not arrived within a reasonable time. I was told that the order is in "process". They were unable to tell me if it had been shipped or a delivery date; therefore, I cancelled the order.

The total price was $109.19. They refunded my credit card $78.66. They witheld $30.53.

The phone never arrived in the mail; hence, it was never mailed, but the they witheld 28% of the price. This is the most unscrupulous business practice I have ever heard. This company should be prosecuted and put out of business.

Although I will dispute the charges with my credit company. I would like to warn potential consumers of the fraudulent business practices of this company. I also will report them to the Attorney General's Office.

Consumer beware of Cell2Get!

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Adedeji Shashi
US
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Sep 09, 2023 7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pls don't be lying and pls if you are paying then pay quick to the person account

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Joey Lobban
US
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Jun 07, 2023 2:05 am EDT
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To night spin a week on app store

Joeylobban5@gmail.com # [protected]

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Cell2Get.com stole my money

Do not buy a cell phone from these low-lifes! I paid for 2day express shipping. 7 days later I still don't have a phone. Sent emails-no reply. Called 10 times before someone answers the phone. I tell them I bought another phone and I do not want my phone any more. They tell me there is a 15% "restocking fee" and they will not refund my shipping. Restocking fee for what? Putting my phone back on the shelf? Isn't that your job? I paid $18.40 for express shipping. They told me that processing my order takes 3 days. This is not specified at check out but only in some tiny writing on their faq page. What is the point of offering express shipping if your order is going to take 3 days to process anyway?
They kept $28 of my money for absolutely nothing
Go elsewhere

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Cell2Get.com rip off

This has been my worst online shopping experience ever! After many, many phone calls, emails, and chats I still have no phone! This is all after the money was debited from my account so the 'confirming credit card' excuse that was given in the other reports is not a valid excuse. These people are rude, flat out lied to me and should be shut down. I am filing every complaint I can with every agency I can. I should have done more research before I bought a phone from them. If you are reading this be warned- do not do business with Cell2get, they will rip you off!

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Kirei
Atlanta, US
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Jul 20, 2009 11:51 am EDT

DO NOT BUY A CELL PHONE FROM THESE LOW-LIFES! I paid for 2day express shipping. 7 days later i still don't have a phone. sent emails-no reply. called 10 times before someone answers the phone. i tell them i bought another phone and i do not want my phone any more. they tell me there is a 15% "restocking fee" and they WILL NOT refund my shipping. I paid $18.40 for express shipping. they kept $28 of my money for ABSOLUTELY NOTHING

Overview of Cell2Get.com complaint handling

Cell2Get.com reviews first appeared on Complaints Board on Jun 22, 2009. The latest review Very disappointed was posted on Apr 22, 2025. The latest complaint not all money refunded was resolved on Jan 13, 2014. Cell2Get.com has an average consumer rating of 3 stars from 29 reviews. Cell2Get.com has resolved 12 complaints.
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  1. Cell2Get.com Contacts

  2. Cell2Get.com phone numbers
    +1 (877) 518-2355
    +1 (877) 518-2355
    Click up if you have successfully reached Cell2Get.com by calling +1 (877) 518-2355 phone number 0 0 users reported that they have successfully reached Cell2Get.com by calling +1 (877) 518-2355 phone number Click down if you have unsuccessfully reached Cell2Get.com by calling +1 (877) 518-2355 phone number 0 0 users reported that they have UNsuccessfully reached Cell2Get.com by calling +1 (877) 518-2355 phone number
    United States
    +1 (718) 513-3100
    +1 (718) 513-3100
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  3. Cell2Get.com emails
  4. Cell2Get.com address
    1316 Avenue M Ste.2, Brooklyn, New York, 11230, United States
  5. Cell2Get.com social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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Cell2Get.com is ranked 85 among 139 companies in the Mobile and Cell Phones category

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