Cebu Pacific Air / unethical behavior of ms. faye/ flight attendant


The general manager
Thru: customer care service department
Cebu pacific air
Pasay city

Subject: complaint for unethical behavior

Dear sir,

I would like to file a formal complaint against one of your flight attendant faye (cebu pacific flight 5j 963, may 6 / davao (seat 29a) for the unethical behavior which I experienced this morning (may 6, 2017), an action tantamount to conduct unbecoming of a professional service provider.

I am filing this complaint because this is the first time that I have been subjected to humiliation by any of your personnel; considering that our family and company are regular customers of cebu pacific for years now. instead of apologizing for her inaction to my request for a bottled water (after two follow-ups within an interval of 20 minutes), ms. faye has opted for a cheap shot of concluding that I am sick and I should not be on this flight. her arrogant answers shows that she does not want to grant my request for a bottled water. the sarcastic way of asking if I am not feeling well and that she will call for a medical assistance, for me, is very humiliating. it appears that she wants me to be out of the plane. thereafter, she gave me a bottled water with a grin on her face.

I am hoping that this humiliating experience won’t happen again. I am confidence that your company will not tolerate such unethical behavior that causes inconveniences to your precious customers. thank you.

Respectfully yours,

Engr. ricardo v. salanda jr.
Construction manager
Dccd engineering corporation

May 6, 2017

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