Cebu Pacific Air / compensation!
I received your e-mail last June 2, 2017.. I went to Robinsons Cebu ticketing office about this.Asked for another earlier flight, was told that there's no other schedule for July 2, 2017 so I decided not to go anymore. I can not go to Singapore just for 3 days. Been calling your customer service about my request that I want to be compensated for a free tickets good for two, domestic flight since i've wasted 7, 000 pesos for my hotel booking in singapore. They will no longer refund it because it has been booked last december!!! Even if you will provide a certificate or whatever proof, they will no longer refund it! I deserve a compensation for the changes you made. I have been planning this vacation since last year!!! I've wasted my time and money!!! I'm just asking for a compensation!! Ive been calling your customer service everyday and keep on hearing the same alibi to wait 24-48hrs for my request!!! It's already 1 week! I was even told that you sent the e-mail last feb., that's a big lie!!! I will not stop complaining if you will not compensate me/us!!! Please read!!! http://www.tourism.gov.ph
Based on the joint Department of Transportation and Communications-Department of Trade and Industry Administrative Order 1, or the Air Passenger Bill of Rights, an air passenger has three major rights: (1) Right to be provided with accurate information before purchase, (2) Right to receive the full value of the service purchased, and (3) Right to compensation.
I have been working hard for this vacation!!! If you can not compensate me, refund everything!!!
all i want is a free tickets for 2 (DOMESTIC FLIGHT)
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