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Casey's
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1.2 356 Reviews

Casey's Complaints Summary

18 Resolved
338 Unresolved
Our verdict: If considering services from Casey's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Casey's reviews & complaints 356

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Newest Casey's reviews & complaints

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11:39 am EDT
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Casey's pizza and altered box

we picked up a pizza on 8/26/2018 at 630 in the morning. the photo attached is what we saw on the inside of the box. There is a greeting stating, I hope you enjoy and then a depiction of a penis and also two names that we do not know. We contacted the store and the manager stated this was something that her workers do all of the time. We informed her we would not eat it as we don't know what was done to the pizza as they had already tampered with the box. We sent an email to the store with the photo and advised that corporate would informed. The store seemed to brush off the fact that this had happened. We are currently at work and will bring the pizza back when we are off of work at 3pm. So this is why we had no option to get a new pizza as we couldn't return it quickly. The store number in fort dodge is 9. The managers name is Nancette. Thank you for your time in this matter.

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butterflymkm
, US
May 24, 2019 9:20 pm EDT

Lol it’s a smiley face, not a penis. #woosh

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12:49 am EDT

Casey's customer service

Lady behind the counter, tall colored female with glasses was unnecessarily extremely rude to me simply because I was unaware of Casey's policy when it came to their iced coffee. I told her I thought it was something else and she continued to pretty much act like i had to be completely stupid to have thought that, even after I apologized for not knowing the correct protocol. And it took me a few moments to acknowledge that I didn't deserve that kind of treatment and then I chose to buy from somewhere else which she chose as an opportunity to get an attitude and pretty much imply that my business wasn't even wanted there anyway. It made me feel degraded and depressed. It was a terrible experience.

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7:30 pm EDT

Casey's service refused

I enter the Casey's on 631 n main in Harrisburg Illinois on 8-18-18 I went to the counter and ask for change for a 20 dollar bill the cashiers one named Taylor where both behind the counter eating one pizza one pudding they refused saying it's against corporate policy to give change I then asked it they had the change she said yes so I offer to buy something small she still refused again saying it's agianst corporate policy

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6:00 pm EDT

Casey's employee

An employee in Overbrook, KS named Tyler Ball was cashiering. He was very rude and used fowl language and raised his voice loud enough that everyone in the store could hear him tell a girl that she shouldn't have gotten knocked up by a 14 year old boy. Then a little later he was outside to smoke and he threatened to beat up a 16 year old boy on Casey's property. I am very appalled at this person. And I hope it is not alright with Casey's to have such people employed like that. I will not do business there if he is there.

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2:42 pm EDT
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Casey's suspicious activity

At the Casey's in Fruitland MO on highway 61 I was getting gas about 6-7pm and one of the employees stood at the side of the building. A car pulled up next to her and she pulled out a pill bottle and the person in the car handed her cash, it looked like she was selling drugs. I went inside to pay. She has short reddish hair about to her shoulders and tattoos on her arms.

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10:48 pm EDT

Casey's customer service

i walked into the Casey's around 10:30 pm and two of the female workers proceeded to loudly talk about how i was dressed. saying things like "i wish my daughter would, i would spank her [censored]." i am a grown adult and i am allowed to dress how i want. i do not appreciate this at all. so rude. they are entitled to an opinion but it's so rude to be so loud and disrespectful when a customer is standing right there. i am very disappointed.

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10:32 am EDT

Casey's accused of stealing by mary the manager

The manager mary accused me of stealing a cup amd ice. And refused to look at the cameras to see that she was wrong. And yelled at me to leave the store and told me over and over have a groovy day. Have a groovy day. I just wamt an appology and for her to look at the camera to see that she was and is wrong. The incodent happened between 9 and 9:30 on 8/02/2018 my phone number is [protected] my mame is mike

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4:36 am EDT

Casey's cashier employee

Lone tree, Iowa
Casey's
Employee name-Nancy
Rudest unprofessional name calling, bullying employee I've ever seen. Will be calling corporate as well as speaking with manager at store..
tonight I went in there (she's bullied my 16 yr old nephew and his friends since she started) (remind you does not know these kids personally) well I went in there tonight bought cigarettes and told my nephew to pay for my gas and handed him the money and walked out, him n my son was in store looking at what they wanted to buy, I went to pump gas and he was in process of prepaying, I didn't realize he was at counter already. She told him to tell his clown friend to hang up the nozzle, I'm usually pretty nice and laugh things off well I know she harasses my nephew n his friends every time they walk in the store. So I went back in and waiied for customers to leave and asked her what was your comment to my nephew. At first she looked surprised that it was an adult n not one of his friends and then she told me the same thing he had said that she said. Well I got rude and told her I am an adult I know she has been making remarks to my nephew and his friends when they come into store and I'm reporting her. This time she made a big mistake because I am an adult she said it too. And I nor my family and I will tell the community of lone tree on Facebook twitter and newspaper ect about this mishap if nothing is done. I was just telling my nephew earlier today to start recording on his phone from time they enter store till they walk out. They shouldn't have to do that. Workin in public you should be patient and respectful towards any customers, I have worked at Casey's and I never have seen in my life a rude customer like that let alone an employee. I'm disquested at why she was hired she has no public manners or retail service skills.

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1:27 am EDT

Casey's gas pumping

I am for Norfolk be region and had to wait for the cashier to get off his phone and his cigarette to let me continue the process of gas into my truck in the 7 years of living here and pumping gas I've never came a cross such a disrespectful lazy worker and I am truly appalled by his contact with me he made direct eye contact and knew exactly what I was waiting for. It was about 1:15 in the morning on Monday when this had occurred I had just gotten off a 12 hour shift and was in a hurry to go home and sleep because I have a 2 year daughter at home waiting to wake by 7 am to start her day

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6:36 pm EDT

Casey's service and pizza

On 7/22/18 at approximately 5:00 p.m. I began to call the monon indiana store to place an order. I tried for 40+ minutes and did not get an answer. When I arrived at the store I was told by the older woman preparing the pizzas that she did not have time to answer the calls. I then approached the manager and requested a resolution to the problem. She stated that my pizza would be on the house and place my order. At this time I did just that and again the older woman in a rude manner stated that she could not and would not make my food the way i ordered it. The manager then advised the woman that she would. I then was forced to wait until 6:55 p.m. to even receive my food, undercooked and not made to order.

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3:09 pm EDT
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Casey's worker treatment

Would like to know why when my 5 years was up not only was it not mentioned to me but my review is now in November since my previous manager took 3 months to do my review before. And why is someone who doesn't even know how to do their job starting is paid 30cents less than someone who excelled at their job for 5 years. Honestly I have over 2 years of pics and texts showing what I've had to work with which isn't good. Really trying to find a reason to keep this job however am finding it hard to find one. I was promised by new manager things would be different at this store, less than a week after getting here she and first assistant is fired. I have never felt more taken advantage of in a job. Truly hope things get better.

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7:31 pm EDT

Casey's a cashier who is extremely hateful and rude.

This cashier accused my husband of stealing a phone charger. He had his charger on him because he and my daughter had just left hospital er. Cops came and found he had nothing of the stores on him. He has been banned from store. If i go to store and he ia out in our vehicle and this lady is working she makes rude hateful comments. She doesnt only do this to me but to whomever he may be with at that time. I work Customer service and i believe this lady is not cut out for it. Out of all our gas station choices where we live its caseys but if i had my choice it would be loves or quick trip. Caseys are always a mess and workers rude.

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4:44 pm EDT

Casey's employees/ truck driver

I had ordered two sandwiches and was told it would be 15 minutes. I had a 10 minute drive when called to the store. I arrived at the store got my drinks and went to pay for my sandwiches also. I said it's not been 15 minutes but it's ok. The cashier asked the cook ( who just came back from break) to check in the sandwiches and he said they was burnt. They asked for me to wait in the car while I wait on fresh ones. ( which was no problem) I went to my car and was scratching off a lottery ticket I just bought minding my own business. A Employee came to my window and very rudely asked if I could move for the semi that was behind me( which I didn't know it was there!)and walked away, I said u burn my sandwiches and then ask me to move! She threw he hands up in th air and screamed " It's not my fault"I have now learned she is the manager "Brenda". So I move to the other said of the building to wait on the sandwiches and the assistant manger Bethany came up again to my and rudely asked again if I would move for the semi. ( which she is rude every time I go in there). Yes I did say this is [censored] and moved all the way to the entreance of the store. I set there for about 5 min than moved back to my original spot. I hear both the manger Brenda, Bethany and the truck driver talking about me! I lost my temper and confronted them. Of course they Change there story of what they was talking about but attimited theyvwas talking about me. The truck driver said I was talking about the other lady.She saw me pull up. I said I didn see u pull up and I am the lady with the sandwiches! This all happened out side the store (yellin) as costmors was pumping gas and going in. I was treated like a peice a dirt! Neither one of them handled the problem correctly! Expecslly the manger "Brenda". Neither one of those ladies should be working in retail with customers. I have worked in the same situation and would never acted that way. I come to that store up to three times a day, but I will NOT be going back! They are running what used to a good store into the ground! We usely order pizza once a week sometimes twice a week but I will take my business elsewhere!

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Update by Miranda Ash
Jul 05, 2018 4:47 pm EDT

Forgot to say Brenda was not wearing a name tag. I had to find out her name from someone else. Also I tried calling to tell her I didn’t appreciate being treated that way and she hung up on me! Very unprossional

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12:48 pm EDT
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Casey's food

I work in walkerton there is not much here to choose from for food on multiple times i go in caseys at 830 in the morning there is no pizza in the warmer nor are they cooking any! Other times i go in and they have pizza but its so dried out you dont wanna eat it so what do they do make more of the kind thats sitting in the warmer going to waste! So i have complained to them several times their response is call it in so i started doing that asking them to have it in the warmer at a certain time i go in there a little early and the pizza is already gone if i called and asked for it to be done by 9 and i go in there at 10 to 9 and they tell me its gone already when i specifically asked for it! I love the pizza when its actually there but when you complain and they say oh dont come back then is a little rude also!

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8:04 pm EDT
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Casey's purchase of itune card

Today I was in Girard, KS and stopped by the Casey's in that town on my way back to Missouri about a 45 minute drive one way, and I bought an iTune card in Girard. When I got home was activating the iTune card and it said, already used. So I drove another 45 minutes back and took the card in and receipt and explained as to what happened. The kid at the register made a phone call to someone, I assume the manager, and then told me I had to contact Apple about the card. I explained that I had just got home and had to drive back another 45 minutes and all they said was to call Apple, which no one could find a phone number or go online to Apple.com No offer to let me try another card oh to do anything to gey my money back to me. About a week ago I bought a couple of cards here in Missouri and the people we're very cutrious and even gave me a drink while I waiting to see why one of the cards didn't activate. In Girard all I got was i'm sorry.So now I turned around and drove another 45 minutes. I don't know the policy for if cards don't work but if I were you with all the trouble I had with iTune cards this week alone I would get some kind of policy for customer satisfaction or quit selling itune cards. I have sent a complaint to Apple also and I just hope somewhere in this mess I at least get another card or my $50 returned to me. Thank you for your time in this matter.

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9:46 am EDT

Casey's customer service

Walked in and went to the deli for a sub, the guy working (skinny, long dyed black hair) was handling other food products. He saw me and said nothing, just went on with what he was doing while I stood there. After about three to five minutes I had to ask him to come make my sub. He said nothing, just set what he was doing down. He didn't change gloves or anything just went to the sub table and put the paper down and just looked at me. Didn't ask what I wanted or anything. He was extremely rude, I did not eat the sub because he didn't change gloves before starting it or when he had it in the toaster

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11:38 am EDT

Casey's employee

Assistant manager Crystal Johnson. Drinks on the job without anyone knowing. Because she takes a cup in with her that has monster mixed with Amsterdam vodka. She's been doing this for the whole time she's been there. And last summer she was going into the cooler getting drinks for herself. And she told me that her supervisor Mary and Heather we're watching her on camera. And they thought she didn't know

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Update by Cortez johnson
Jun 26, 2018 11:40 am EDT

Should not be able to drink alcohol on the job or you car either

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1:55 am EDT

Casey's wouldn’t let me make a purchase with a company credit card after id-ing me

Casey's

6/22/19 @ 12:30 pm

I attempted to buy two packs of orange american spirit cigarettes & was carded (my birthday is 12/5/1980) by scanning my id. It was obviously accepted. The woman cashier then told me that she could not accept a company credit card (while I am wearing a hat & sweatshirt with the same company name & pulled up in a company vehicle with the same exact name as on the card.) it is actually my husbands company, but that should not matter.
I showed her that the company on the card matches the shirt I was wearing... But was still turned away.

I do not understand why she said that she couldn't let me use the company credit card. She made me feel like my business was not welcome there & my payment would not be accepted.

I'm am more than positive that other people use business credit/debit cards
To pay for their goods.

Why was ‘I ‘ not allowed to purchase goods from your store?
I will never set foot in another casey's general store (& make sure to let all my friends & colleagues know that local businesses aren't allowed to shop there)

I am hoping to resolve this despicable transaction because it is the closest gas station near my house.

Please tell me i'm crazy that this has me so upset!

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1:55 am EDT

Casey's employee on the phone all the time

Every time I go into pay for gas at the 401 s 1st st location, or get something quick to eat there's an employee that is always on her phone. I don't go in there very often but when I do sometimes shes so busy worrying about the phone I have to ask if she got everything rang up so it doesn't look like I stole it or didn't pay something. Then she sighs at me and gets snooty with me cos I asked or possibly irritated from someone on the other end of the phone. But either way I shouldn't be treated like that and she shouldn't be on her phone while working. Unless you pay her to be on her phone.

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12:31 am EDT

Casey's rebecca the rude kitchen employee

I walked in to grab a couple slices of pizza for my small children . There was a couple guys that grabbed the last few that were ready so I headed over to the kitchen to ask if they'd have some more coming as I was in no hurry. Her response was that it would come eventually. She seemed annoyed that I was even asking... I ignored her comments at first, when asking if it would be pepperoni she said it would be "whatever she puts in" and she didn't know what that would be yet ... I could tell I wasnt going to receive any customer service or pizza and decided to leave. On the way out I asked the gal at the register for the kitchen employees name so that I could be sure to let it be known how rude she was .

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Karrie Malley
, US
Jul 22, 2018 6:46 am EDT

The second shift female cashier is rude and hateful. If she is mopping the floor, and a customer is ready to check out, she will throw the mop on the floor in anger. She seems annoyed Everytime she has to wait on a customer, clicking her tongue and shaking her head back and forth. Her attitude towards her job indicates clearly, that she doesnt want to be there. I think a person frustrated by customers should not be put on front lines of customer service.
My husband and I are regular customers, spending upwards of $1, 000 a month. Due to the unjust treatment of this lady, we no longer give this location our business. I am sure more people will soon start following as I have heard many other complaints from others. Despite the fact we only live a couple of blocks away from Rossville Casey's, my husband is driving 10 miles out of town to give another gas station our business..

Casey's In-depth Review

Location and Accessibility: Casey's is conveniently located in the heart of the city, making it easily accessible for both locals and tourists. The store is situated in a prime location with ample parking facilities nearby, ensuring a hassle-free shopping experience.

Product Range and Quality: Casey's offers an extensive range of products that cater to diverse customer needs. From fresh produce to household essentials, the store stocks high-quality items that are sourced from reputable suppliers. The products are well-organized and regularly replenished, ensuring freshness and variety.

Customer Service: The customer service at Casey's is exceptional. The staff is friendly, knowledgeable, and always willing to assist customers with their queries and concerns. They go the extra mile to ensure that customers have a pleasant shopping experience and are satisfied with their purchases.

Pricing and Value for Money: Casey's offers competitive prices on their products, providing customers with great value for their money. The store frequently runs promotions and discounts, allowing customers to save even more. The quality of the products is worth the price, making it a worthwhile investment.

Online Presence and Ordering Process: Casey's has a user-friendly website that allows customers to conveniently browse and order products online. The ordering process is seamless, with clear product descriptions and images. The website also provides information on store locations, opening hours, and special offers, making it a valuable resource for customers.

Ambiance and Atmosphere: The ambiance at Casey's is warm and inviting. The store is well-lit, clean, and organized, creating a pleasant shopping environment. The layout is thoughtfully designed, making it easy for customers to navigate and find what they need.

Cleanliness and Hygiene: Casey's maintains high standards of cleanliness and hygiene. The store is regularly cleaned and sanitized, ensuring a safe and hygienic shopping experience. The staff also follows proper hygiene protocols, such as wearing gloves and masks, to prioritize customer safety.

Staff Knowledge and Expertise: The staff at Casey's is well-trained and knowledgeable about the products they offer. They are able to provide helpful recommendations and advice based on customer preferences and requirements. Their expertise enhances the overall shopping experience and instills confidence in customers.

Special Offers and Promotions: Casey's regularly offers special promotions and discounts on various products. These offers provide customers with the opportunity to save money and try new products. The store also has a loyalty program that rewards customers for their continued support.

Return Policy and Refunds: Casey's has a fair and customer-friendly return policy. If customers are not satisfied with their purchase, they can return the item within a specified time frame for a refund or exchange. The store ensures a hassle-free return process, prioritizing customer satisfaction.

Overall Experience and Recommendation: My overall experience with Casey's has been excellent. The store offers a wide range of high-quality products, coupled with exceptional customer service. The prices are competitive, and the online ordering process is convenient. The ambiance is pleasant, and the store maintains high standards of cleanliness and hygiene. The staff is knowledgeable and friendly, making the shopping experience enjoyable. I highly recommend Casey's to anyone looking for a reliable and customer-centric store.

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