[Resolved] Carico / false advertising
I was looking for a water filter and my wife’s father said his friend sells water filters. I contacted Mario Ricca and had a long conversation about what I was looking for. I was very specific about what I wanted...I said I wanted all impurities removed including fluoride and from my research the only unit that can accomplish that is a Reverse Osmosis filter. Mario said his unit works like a Reverse Osmosis water filter capable of removing all impurities, the only difference is...it's a new design that is easy to install. He said his product is certified, guaranteed and will provide clean pure water. I asked him to test my water as soon as he installed the filter and he looked shocked that I asked him to do so. Reluctantly, he brought a testing kit (yellow drops in a bottle) and proceeded to test my water. He did not tell me what he was testing for and did not explain anything. In all honesty, the test looked more like a magic trick to me than a water purity test. I asked him if he had a digital TDS meter to test the level of impurities. He did not have one nor did he know what I was talking about. So, I took it upon myself to test the water and to my disbelief the results were the same as my tap water. My tap was even 5 ppm's less than the water from the unit sold to me. When I told him about my findings he was quick to tell me that it was not him product it was my TDS meter. He said the only explanation he can provide for the undesirable test results is that this particular unit could be faulty but he was sure it is not and has no way to test if it is. He said my water test is null and void because it does not provide a break down of impurities. That made no sense because his unit was supposed to eliminate the impurities in the first place. I was in total disbelief when he looked straight in my face and said that he never told me his unit will eliminate all impurities it will only reduce the impurities to safe levels??????????????? WHAT A LIER!!! Isn't failure to provide a properly functioning product that was promised results in a breach of contract? During our phone conversation after the fact...He said he did not make me aware of certain technical facts about the product because he thought that they would bore me. Isn’t that false advertising? He chose to omit information that might have changed my mind about purchasing his product. He knew what I was looking to buy, misrepresented the Carico product and tricked me into signing a contract. He also installed the unit after 3 days of signing the contract so I would not be able to back out of it. I feel so foolish; I always do research and trust no salesman, but he was recommended by family. The worst thing about it is, these sleazy Carico salesmen prey on family and friends. He said he can’t issue a refund because its company policy…these people are free agents who make there own rules. They purchase Carico products and sell it to people for a ridiculously hiked up price. He said he needs time to see if he could possibly issue store credit…STORE????? He sells out of his car from a magazine! He is making believe like he is doing me a favor by forcing me to buy $700 worth of his products that I don’t need or want. When I contacted Carico…They made believe that they understand where I’m coming from and agree he misrepresented there product and the supervisor is on the phone and will call me back asap. No one ever did, but he called and left a nasty message on my wife’s phone telling her to tell me to back of because I am getting annoying! And no one from corporate will help me, so I can stop calling. I am soooo heated words cannot describe. I will make sure to talk about my experience with this man and the company he works for to who ever will listen. I will take out ads in the paper, blog...whatever it take to make sure he will never mislead another person again. He just bought himself $700 worth of bad publicity that will never go away…He will have a hard time stealing people’s hard earned money if I have something to do about it!!! If there is anyone who has the same issue or any lawyer who thinks I have grounds for a lawsuit please contact me [protected]@gmail.com. I am in the process of sending out a water sample to a certified lab and filling a claim against the salesman in the small claims court.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Carico International Customer Care's Response, May 22, 2011
We take all comments and complaints about Carico and any representatives seriously and as management we address them appropriately with those who work with Carico and who were involved.
We deeply apologize that this consumers feel the way that they do. It is always our intention and commitment to make all consumers who are involved with Carico have a pleasant experience.
Carico's point of use filter uses an exclusive Full Spectrum Cartridge made with our unique 0.2 Sub Micron Silver Impregnated Ceramic which it is NSF certified and it will Stop particles that are 500 times smaller than a strain of human hair such as:
100% of live cryptosporidium
100% of giardia lamblia cysts
Water then filters through the "NSF Certified Inner Core Activated Carbon Block. This high quality long lasting coconut shell carbon is impregnated with special lead removal media and provides the highest possible level of contaminate removal. It is equivalent of approximately 300, 000 square yards of media.
Bad color and
MTBE & BTEX (petroleum and crude oil by-products)
We do not remove calcium or magnesium in the water, which are consider disolved solids, because they are not harmful, therefore, if someone is using a TDS (Total Disolved Solids) tester to check their water is going to read some number, depending on how much calcium is in it, but that does not mean that all the other aspects of the water were not improved.
All in all, we wanted to make the customer happy, especially because of the misunderstanding, so we issued her a full refund.
Ft. Lauderdale, FL