Carcraft / FRAUD!! Please read before buying from Carcraft!!!!!!!!!!!
This is very long but it's so important that anyone deciding to buy a car does not go to Carcraft!
I went to Rochdale site on the 9th April 2013 to buy my car. I spent around 6 hours there as they kept messing around printing the wrong documents, completing incorrect applications, so on the day the sales manager - Tony Doyle offered me the drive happy guarantee free for 3 years. This package is additional cover - services, MOTs, breakdown cover and parts cover. You get it free for a year as standard.
I phoned the complaints team to complain about the day and it was only when I was reading a complaints forum like this that I thought to check my finance breakdown. I phoned my finance company who advised me Tony Doyle had charged me 995.00 for the guarantee. I put this down to human error and advised the complaints team of this. They got this removed so the charge was taken off but said I couldn't have the cover which I was promised. I was then passed on to the site manager - Mobs. He continuously told me lies and passed my complaint off as not important. It was when Tony Doyle denied ever giving me this cover that I realised I had been scammed. My complaint was then passed on to Nicola Duckett who came across very helpful to begin with, but her attitude soon changed. She wrote me a letter to say they would give me part of the cover but not all of it as I had apparently signed documents and wrote an amount to say I would pay this for the guarantee. She sent me a copy of the documents. I straight away had concerns about the documents as it looked nothing like my writing. So I went to check my original documents that I had in my car from the 9th April. It then became clear that my documents had been tampered with by someone on the Rochdale site - most probably Tony Doyle. As I had never written an amount to say I'd pay for the guarantee because I agreed to it being free of charge. Identity theft, fraud!!! So I sent the below pictures to Nicola Duckett and although this was fraud it still wasn't seen as a big issue by Carcraft - so I imagine they are used to things like this happening. Nicola then offered me the full package for the 3 years, I was half happy with this but also believed I was entitled to compensation due to the distress and inconviencie caused. The complaint had also been going on for nearly 4 months. In the process I had been called a liar, embarrassed, I had to travel back to site to re sign paper work. The customer service team have been inconsistent and unprofessional more than once. It was then passed to Madeline Ansbro - head of legal services, to discuss compensation. Madeline came across as very hard faced and unwilling to help. She said she didn't feel I was a customer with a grievance and as soon as I mentioned taking Carcraft to court for compensation she withdrew the offer for the 3 year guarantee. May I also mention that Madeline who sits at executive level within Carcraft hung the phone up on for no valid reason. It has been a complete night mare from day one and I don't believe this is a one off. Please consider carefully before taking your business to Carcraft because I don't think you will be treated as valuable customer.
I've reported the above issues to trading standards and action fraud but I'm still left here with no cover and a car that I really don't want anymore, after all the problems I've had I'd rather give my money to someone else.
All the staff are unprofessional and don't show any customer focus what so ever! I also received a text message from one of the sales agents who took my number without consent and sent me an unprofessional text message. See below for a photo of that as well.
See pictures for frauded documents.
More Carcraft Complaints & Reviews
- Carcraft - Have been messed and told lies! 
- Car Craft - Conned by finance agreement 
- Carcraft - Must be breaking the law !
- Carcraft - dodgy company 
- Car Craft - Miss sold PPI & waranty 
- Carcraft - Extended guarantee
- Car Craft - Faulty car and lies
- Carcraft liverpool east lancs - Very poor service, constant lying
- Carcraft - SECOND FAULTY CAR
- Carcraft - Faulty Car