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Capitec Bank / customer care

durban, South Africa Review updated:
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Good day

Incident number [protected]

On the 14th of july 2016 I had requested a settlement amount for x 2 capitec accounts that I previously had.

Settlement was then r5450.00. I continued to pay the attorneys. I requested a settlement letter this year in march and the amount was r6172.00.

I then called the attorneys and enquired why the amount was so high, capitec cannot trace any payments received from their attorneys from july last year.

Nobody can assist me at capitec, I am unable to get answers. I need to know where all those payments have been allocated.

I have spent hours on the telephone and sent many emails to no avail. This is highly frustrating!!

Re
May 23, 2017
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Comments

  • Pr
      May 23, 2017

    COMPLIMENT: Thank you very much to the Capitec Durban Overport Branch. Your service delivery always exceeds my expectations. The staff are friendly, have the right attitude and always ever willing to assist. I do wish the other banks will take some pointers from this branch.

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