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Call Select / overcharge

1 United States Review updated:

call select is overcharging. i found this when one of my friends told me about it. so, becaues i have my cell registered with them i took the invoce from my provider and i confronted the minutes with the minutes registered by them. surprise there, i had up to 5 minutes added per conversation. i called them and i asked for an investigation in their system. they checked, thanked me very much and told me that there was an error, that was solved and that everyting is under control now. guess what? they said the same thing to my friend in march 2009. i have the account with them for over 2 years now so i pulled out the invoices for the last year, same story. how is this possible in canada? i think that all their customers are overcharged. to whom should i complain?

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Comments

  • El
      8th of Sep, 2009
    -5 Votes

    This is a bull ### i Will tell u that call select is a Good company i am using it for last 2 years
    Its a very good service and its giving me lot of savings so i will disagree with you Sorry Dude

  • Mi
      18th of Dec, 2016
    0 Votes

    @Eldon Adams sorry but you are wrong! Im not sure if you are associated with them or not though!! They over charged me for couple of months! when i told them they said that they are charging me in the US dollars!!! without letting me know! in terms and condition section they made these changes without any notice!! That company is a big scam

  • Ha
      19th of Jan, 2010
    +2 Votes

    Call select might reel you in with low rates but beware as they do scam you in other ways as original poster mentioned. For me they didn't mention any monthly charges and when the bill arrived it had a 3.95/month service fee...very poor behaviour from call select which just shows how low they can stoop to make a quick buck. Shen I attempted to resolve the billing issue I ran into very unhelpful customer service reps. Even after threatening to contact BBB they didn't remove the service charge. To hell with them.

  • Gu
      6th of Apr, 2010
    Best Best Advice +4 Votes

    I agree with hackex coz they charge me extra $75 and i was surprise when i recive the bill i call them to make it corect but they start giving me threat for legal action. They all are the big scammers and Elon Adams becarefull coz you never know when they charge you extra and start giving you bull ### .

  • Na
      17th of Dec, 2010
    +3 Votes

    A young guy called me, speaking my language and he said something about every transaction he does he would get 5 dollars, I said ok because i am a very sensitive person and I never use international calling with a phone .I use skype. Then I get this mail of call select implying I called the U.S and charged me 3.66. I called them and kept on saying I had to pay the bill.I kept on asking for them to cancel but still kept on saying to pay the bill.I told them to get a lawyer for 3.66 if they want to but I am not paying for something I didnt use.

  • Nl
      21st of Sep, 2011
    +1 Votes
    call select - Cancellation Process
    Canada

    Dont sign up for this service. They make you call another area to cancel your service but conveniently you cant get anyone on the phone and so this process drags on and you keep getting billed. Its been two months and still no resolution. I need to put a stop payement on my credit card now. What a Joke.

  • Iu
      26th of Jun, 2012
    +2 Votes

    Now they have other ways to keep the scam going. They just invented a new Billing Charge. If you do not pay attention you can easily pay it. I did not agree to pay it and 1 week later they took money from my credit card, without authorization. They are not allowed to have my credit card info in the system, but they do! This is breaking the law. What a scam company!!!

  • To
      16th of Oct, 2012
    +2 Votes

    System error or not, they kept sending me bills AFTER having cancelled my long distance account. I just got off phone with their CS agent Sofia, she said -- AGAIN -- they will remove the fees on my invoice for my cancelled account !!.

    Looking forward for a new invoice next month!

  • No
      12th of Feb, 2013
    +2 Votes

    I am also an unfortunate customer of select calls, they did a cold calling and I become a victim, although I promised my self that I will never buy or commit to anything on cold calling. This company is joke, false promises and their behaviour over the phone is appalling. They promised to give the cancellation charges which we paid to BT to move over to Select. 5 months on 12 phone calls 20 e-mails still no reimbursement. Just got of the phone to Offcomm and loged a compliant. I have been advised to contact CISAS. I was told by select call representative that if i cancel my direct debit they will charge me cancellation fees yet they are in breach of their contract BT not providing the reimbursement of cancellation fees. My ADVISE DO NOT USE THIS COMPANY EVEN IF THEY ARE 95% Cheaper!

  • Ma
      7th of Mar, 2013
    +1 Votes

    this people ripoff c@@t i really never seen any one charge that much . till you get first bill then you now .
    is bt line with three time more

    really don't like you .go get better job .by the way see you then

  • Et
      23rd of Apr, 2015
    +2 Votes

    I totaled the amounts on the last 4 invoices, surprise! Let's say the total of the calls is $6.00, the amount showing on the front page is $7.00. The amount showing on the front page is higher than the total of the calls! How could it be? Isn't there an Excel sheet that calculates the amounts? You can't contact them. The customer service is close indefinitely. There's no mail address. My friend has the same problem! I'll disconnect in the next few days! - April 2015.

  • Pe
      12th of May, 2015
    +3 Votes

    I am very disappointed with this company after being with them for many years. I just noticed that the items on my bills do not match the total and added up wrongly. I called the customer service and they say we add up based on USD!!
    This is a clear fraud by misrepresenting the rates, fooling and cheating. I will stop using their services and submit this case for a complaint.

  • Sh
      22nd of Oct, 2015
    +3 Votes

    They charge you based on the US exchange rate, quite shocking. Get out of Call Select as I did. I have been charged 30% higher for the last one year.

  • Sh
      22nd of Oct, 2015
    +1 Votes

    Do not fall in the Call Select trap of low rates. they charge you 30% higher based on the US exchange rate.

  • Ca
      13th of Nov, 2015
    +2 Votes

    Fraud, robber, cheater, ...you name it ! ! !
    After long wait to get an explanation on charges I had a chance to speak to Cust Rep # 3988 (this is his extension number by the way and not real Customer Representative Number) named Daniel, who did not answered to any of my questions your question but talked about something he was not asked at all. And then he put me on hold to pull up my invoice for particular month so he can look into the details. That was last time I heard from him as I had to hand up after 11 minutes waiting for him to retrieve my invoice for the last month.
    Second call: I spoke to Timothy who gave me his Cust Rep # as his phone ext: 3837. I got the same story about the charges: USD to CND conversion they billing department uses is based on Google report on exchange rate! Not based on any bank exchange rate but rather Google site!!! I asked to talk to the billing department and the answer was “NO!”

    STAY AWAY FROM THEM!

  • Be
      30th of Jan, 2016
    0 Votes

    Same problem. Getting charged in us dollars. Was never informed about this. About to make an official complaint.

  • Dd
      23rd of Mar, 2016
    0 Votes

    the same! was using that company for 10 years and was satisfied, until now they became comewave . Show one price for min (on Canadian site) and after charging in US $, just adding exchange rate. Why to do that for company located in Toronto???

  • Ka
      21st of Apr, 2016
    0 Votes

    I just found out today that Call Select is charging an exchange rate of 1.48 for US$
    The official exchange rate today is 1.27
    They are inflating their exchange rate by 16.5%

  • Xa
      16th of Mar, 2017
    0 Votes

    I just found out today about their US exchange rates. :-)
    i discontinued my service effective immediately. I asked the guy is this is a US or Canadian company. He said although it is a Canadian company they get service from US. Total None Sense
    Cheaters !!

  • Xa
      16th of Mar, 2017
    0 Votes

    Here is the proof of their Cheating. They paid over $ 300, 00.00 for
    /////The consent agreement between Comwave and the Competition Bureau is made under the civil deceptive marketing practices provisions of the Competition Act.///// -
    Here is direct link : http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/04133.html

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