California Family Fitness / undue charge and sales folks not telling the truth
I joined this club in Folsom in December. The sales guy (Leigh) who registered me in the club waived the fee for my son, and he said that it was good for only 2 months, but he said, he will work with the club manager to get the waiver extended. I was happy on the offer given to me, and I got all the club cards from him on the day, and everything was fine for the first few days.
The problem started for me after the first week. My son's name was not on the system, and apparently Leigh gave only a temporary membership for my son since the fee was waived for him. To my surprise, I also realized that the he did not work at the place any more.
However, after I explained the situation to someone else in the office, he (Chris?) helped renew the membership for my son, and told me that I should not have any more issues. He also told me that he will speak to the club manager and get the waiver extended for me.
Unfortunately, a few days later, the people at the reception would find that my Son's name was not on the account. It was very frustrating, and I had to explain the situation to another guy (Steve?) who was in their office - this time, the guy fully assured me that he will speak to the "back office" and fix the problem.
However, that never happened. A few days later when we went to the club, I was stopped at the reception again, and asked about my son's membership - this time, the guy who spoke to me previously (Steve?) was present in the office, and when I went to ask about the issue, he referred to me to the General manager who was in the office - I was certainly disturbed by all the pains I was going through. The GM was not helpful at all. No apologies, nothing. Never felt sorry for the issues I was going through in-spite of collecting 2 months of membership money in advance. After some heated discussions, he simply agreed that I can use the gym until the first 2 months that I paid for, and after that I will be charged at the regular rate, or I have to sign a 2 year contract to get the special deal. With all the issues I was going through I was certainly not interested in signing a 2 year contract. So, I gave my 30 day notice to cancel the membership.
When I went to the club a few days later, I had the same original problem that I had after the first week - my Son's membership was not on the account, and I had to explain at the reception on what happened. Even the GM did not fix the problem !!! Now, that explains why all of his staff was like that - extending offers that should not have been extended to me, and never bothered to fix my problem permanently from day one!!!
To my surprise, a few days later, on Jan 18th, I got charged for the month of Feb 18th - March 17th, even through I gave my 30 day notice on Jan 12th. When I went to club today to ask about this (to the GM again), he said that the notice I gave on 12th was for 30 days after March 17th. I had no idea on how their 30 day notice works. It apparently needs more than 60 days!!! And, also he said that My son cannot use the Gym, and that he would escort me out if I were going to talk any more.
I was very disturbed by these events, and the treatment meted out to me by this club.
Now, I dont know about other places, but the Folsom Club is horrible. Their sales staff never tell you the truth, and have complete disregard for customer satisfaction.
I must tell that the rest of the club staff were very friendly though (especially the folks at the kids club).
So, please be aware of what you are signing up for, and get everything in writing. Of course, I would never go this club again.