SUBMIT A COMPLAINT

Burlington Boutiquemoney grabbing

I just want to say after an expensive weekend in London with my daughter at this
Photo shoot I am very very unhappy we didn’t get what was offered
<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
My daughter and I travelled up from Devon and Dorset to get to this shoot and expected a lot more
than what we got. we had, had a great experience the last time and felt this
time was all about the money and paying for the photos not about making us feel
glamorous.
My deposit was sucked in to 2 purchases of make-up which i was pushed into taking, I’ve only got one I am
told the other is being sent how do I know the girl disappeared, I didn’t get chance to see the prices, I had put £60 deposit down and I am told this is what the make-up cost but there was nothing I bought that was over £28 from what I remember of the price list so again I was conned.
I am totally disappointed about my experience and will not be recommending any
one to go or will i be attending again, please feedback.
i still haven't received the other piece of make up and its been over 2 weeks since my visit I would want my money back but no-one will have the decency to talk to me.

Reason we didn’t say a lot on the day I doubted whether I remembered correctly what
was on offer so I had to check on my return to confirm exactly what was offered
I wished I had taken this with me then I could have made my annoyance on the
day

refreshments on arrival and during your session
1 cup of tea eventually and a glass of wine when we
choose pics


Mini Manicure- Shape and Polish ... last minute paint on nails no mini manicure or shapeFacial Cleansing ...didn’t happen Professional makeup application from a top Makeup Artist ...this happened but a rush job
High Fashion Hairstyling ... back combed my hair a little not high fashion all of 10 mins work
Multi Set Photoshoot... over 50 pics
Private viewing of all your images...yes this happened but felt rushed
Your favourite image as a 5x7 finished print ...got conned into digital 5 prints costing me a total of £200
Please pass this on to the boutique on my behalf I would like feedback
2 weeks after my first complaint and subsequent emails I have had no feed back from this company ref my complaints so i had to write in to this forum i am £260 pounds out of pocket and totally disgusted in the way this company have treated me

Ca
Sep 12, 2014

Post your comment