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Brookstone / cool it hand held fan

1 Groveland, MA, United States
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I bought this fan on line. It was AWESOME at first. It soon started losing speed so brought it back to the store and they reluctantly exchanged it for another. After getting home I tried worked great, for 1 day that is. I called customer service and they told me to keep it and they would send me another. 10 days later I got it via mail and to NO SURPRISE, it didn't work. I tried one more time only because I loved it, when it worked and of course it didn't. I'm SO disappointed with this company. If all you can sell is "garbage" Don't!!! I'm going to get a refund, but I doubt very much they will honor their product. I'll never shop there again and will relay the message to friends and family that have always loved and shopped at your store. DO NOT PURCHASE ANYTHING FROM THIS STOREšŸ˜”

Feb 23, 2017

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