Bright Cellars
Reviews and Complaints

So, I signed up for Bright Cellars and they automatically put me on a monthly subscription. At first, I didn't think it was a big deal, but then I realized that canceling was not an easy task. They keep your card number and you can't remove it, which is a bit concerning. I tried to cancel my subscription, but there was no easy way to do it. They made me email them manually, and the only responses I got back were about upselling or finding some sort of compromise to keep me paying. It was frustrating because I just wanted to cancel.

I kept trying to cancel, but they ignored my requests over and over again. They just came up with other ideas to get me to not cancel. It was really annoying. After a while, I was finally able to get on the phone with them. I repeatedly said that I wanted to cancel, but they kept trying to convince me to stay. Finally, they canceled my subscription, but I hate that they still have my card info that I can't delete. It's a bit sketchy.

Overall, if they weren't so scummy about payments and trying to keep you involuntarily paying, it would have been a great company. The wine was good, but the hassle of trying to cancel was not worth it. I would recommend looking for another wine subscription service that doesn't make it so difficult to cancel.

I have been trying to cancel my subscription with Bright Cellars for what feels like forever. I've called them five times now and each time I've told them that I want to cancel. I even went as far as to cancel the card that was associated with my account, but they still managed to charge me on an inactive card. They "preauthorize" charges five days in advance, so there's no way to avoid being charged. I've tried calling, emailing, and leaving messages, but they seem to be ignoring me. Apparently, they're on a "corporate retreat" and won't be responding to calls. How convenient.

It's ridiculous that an online service like this doesn't have an online cancellation option. I mean, come on, even my grandma knows how to build a website with a cancellation button. I'm so frustrated with their atrocious customer service that I'm going to lodge a complaint with the BBB.

To make matters worse, the wine they send me is mediocre at best. I know wine, and what they send me doesn't even match the taste profiles I filled out. They lie about their price point too. It's like they think I'm some kind of idiot who doesn't know the difference between a $10 bottle of wine and a $50 bottle of wine. I'm not falling for it.

They keep touting their MIT grad founders, but honestly, I don't see what the big deal is. If they're so smart, shouldn't they be able to build a basic functioning service and website with online cancellation? It's not rocket science.

Save yourself the trouble and stay away from Bright Cellars. Their customer service is terrible, and their wine is subpar. Don't waste your time or money on this service.

Bright Cellars is a company that some people might find questionable. They might even be walking a thin line when it comes to consumer fraud. The truth is that they buy cheap bulk wine from all over the world and then bottle it under their own labels. Every single wine that they sell is their own wine, and none of it comes from independent wineries that are considered to be great finds.

As someone who loves collecting wine, I decided to try out their subscription service. Unfortunately, I found that their wines were only worth about $6 or $7 per bottle. This isn't surprising when you take a look at their employee list on their website. None of them are wine experts, just a bunch of software engineers and salespeople who call themselves wine "concierges."

It's clear that Bright Cellars is taking advantage of people who want to learn about wine but don't know where to start. If you really want to learn about wine, the best thing to do is to find a local wine merchant in your town. They will know ten times more about wine than Bright Cellars ever will, and they will be able to introduce you to amazing wines that you might not have even heard of before.

In conclusion, if you're thinking about buying wine from Bright Cellars, you should be very careful. They might not be the best choice for someone who is looking to learn about wine and experience the best that the world of wine has to offer.

I'm in the process of cancelling my Bright Cellars account because I don't think it's worth the money. I'm not a wine expert, so it was nice to try new things, but I could just go to the store and pick out new wines myself. The wines they sent me weren't that great, and I think they just send out whatever they have and say it's a match. One of the bottles I got cost $7 at Specs, but I was paying $15 per bottle with this subscription. Some of the wines they send are cheap, so it's not the best value. There are better wine subscription companies out there.

The only things I really liked were the fun stickers and packaging on the bottles, the cool labels on some of the bottles, and the customer service was great. I hope the customer service is just as good when I try to cancel my account.

The wines from Bright Cellars were pretty good, but I gotta say, they were a bit pricier than I thought they were worth. But hey, it was pretty convenient to have them delivered right to my door, and I did enjoy the wines.

But here's the thing - I'm gonna be out of town for more than four months, so I don't wanna be sending wine to my empty apartment (duh!). So I tried to find a way to cancel my subscription.

I looked all over their website and my account dashboard, but I couldn't find anything about how to cancel. So I had to do a Google search to find the right email to send my request to. And when I did email them, they said I couldn't cancel unless I gave them a tentative date for when I might want to start getting wine again.

Honestly, I wouldn't be writing this review if it weren't for the fact that they're basically holding my account hostage and not letting me cancel. It seems pretty scammy to me.

I'm really hoping that some other company comes along that's more focused on the customer. Until then, I'd say just go to Trader Joe's or sign up for Winc (their wine is way better anyway).

So, I gotta say, I'm not too thrilled with Bright Cellars. Don't get me wrong, the wine itself is fine, but the subscription service is a bit misleading. I signed up back in August and got my first shipment, but I was out of town for most of the month and didn't even get a chance to crack open a bottle. Then, out of nowhere, I get a notification that another shipment is on its way. No heads up, no warning, nothing. I went to the website to see if I could cancel, but the only info I could find was that they're available for account changes Monday through Friday. So, I waited until Monday and gave them a call during business hours. The customer service rep was nice enough, but they told me there was nothing they could do since it had been more than 24 hours since the email notification. I mean, come on, I'm calling first thing Monday morning, how was I supposed to know about the shipment over the weekend? It's just frustrating.

So, my advice to Bright Cellars would be to give customers a heads up before sending out a new shipment and to update their hours online. It's a bit annoying to find out that they're actually staffed on the weekends and the M-F hours are just for show. I don't think I'll be using their service again, to be honest.

This wine subscription service called Bright Cellars is a pretty good deal when you first sign up. They have a cool questionnaire that helps them pick out wines that you might like based on your preferences. Plus, you can rate the wines you receive and supposedly that helps them pick out even better wines for you in the future.

But let me tell you, the full price for this subscription is not worth it. It comes out to about $20 per bottle and honestly, the wines are just not that great. My partner and I have received three shipments so far and we've had a few decent Wine Spritzer wines (you know, the kind you mix with soda water to make a refreshing drink), one bottle that was okay to drink on its own, and a couple of drain-pours. There are even a few bottles we haven't even bothered opening yet.

Now, don't get me wrong, I really like the idea of trying new wines and having a rating system to help pick out future shipments. I've tried other wine subscriptions before and as far as the subscription service goes, this one is pretty good. You can easily manage your subscription, skip months, update your payment and communication preferences, and even cancel your subscription if you need to. But the wines just don't do it for me.

I don't mind paying a little extra for the convenience of having wine delivered to my door, but it would be nice if the wine actually tasted good once in a while.

I was pretty happy with Bright Cellars until I had to make a change to my order. I wanted to cancel or hold the December shipment because I was gonna be out of town at the delivery time. I tried to do it on the website, but it didn't work. The website made it seem like I had successfully placed the hold, but the order shipped anyway. It was a huge hassle dealing with the package when there was no one home to sign for it. I called customer service to talk about the error, but they said there was nothing they could do. I was pretty upset about it, so I canceled my subscription and thought the issue was over.

But then, today, in mid-June, I received an email saying my order was out for delivery! I was so confused because I hadn't ordered anything from them in months. Apparently, they had just placed a five-month hold on the account. So now I have wine I didn't even select, another delivery to figure out, and a charge on my credit card. When I contacted customer service again, they told me the representative was "very limited on what [he] can do in terms of this order" and offered no options to return or otherwise resolve the issue nor remuneration. It was pretty frustrating.

Honestly, I don't think they deserve the one star required to be able to post a review. I would definitely avoid ordering from this company because it's not worth the major hassle when you need to edit or want to cancel your order or stop using the company.

I was so stoked when I peeped this ad for Bright Cellars. I took the quick quiz and got some suggestions that were kinda sorta like what I'm into when it comes to wine.
The deal they're offering - four bottles for $60 plus shipping - is just okay. It works out to about $17 per bottle. The descriptions of the flavors were pretty spot on for the whites, but the reds were a little off. I was impressed by the points they gave the wines, but that's where things started to fall apart.
I wasn't buying that I could get a 95-point wine for $15. And I wasn't. Turns out their "points" are just based on your taste profile, not from any legit wine reviewers like Wine Spectator or Wine Enthusiast.
So I did some digging and found out that I could buy the same bottle for $12. So why would I pay an extra five bucks per bottle? I could easily find the same wines at any decent grocery store with a wine section.
If their search let me get more specific about my taste preferences (like "I hate oaky chardonnays" or "I love crisp whites"), I think it would be better. But right now, I can only say "no reds, please" and hope for the best.
Bottom line: it's overpriced for what you get. It's a good option for people who don't know much about wine and like subscription services, but if you know what you like, you're better off buying your own bottles.

I decided to give Bright Cellars a try and signed up for their cheese membership at a discounted rate of 50%. Unfortunately, the cheeses I received were not up to my expectations. They lacked flavor and were quite tasteless. In fact, I ended up throwing them away after trying them. To make matters worse, the ice packs that came with the shipment were barely cold when they arrived. Given that it's summer and the temperature is around 110 degrees, this was a major disappointment for me.

I decided to contact their concierge service to cancel my membership and shared my complaints about the quality of the cheese and the poor packaging. I did this about a week or two after receiving my shipment. However, to my surprise, I received a notification that they had sent another shipment at full price. I immediately called them to let them know that I had already cancelled my membership. However, the customer service representative couldn't find my email in their system. I gave her another email to try, but that didn't work either. Finally, I remembered that I had used their link on the website, which was my default email. I gave her that email, but she still couldn't find it.

It was frustrating to hear that I had to keep this month's shipment because they had a 24-hour cancellation policy. I had cancelled my membership at least two weeks ago, so this policy didn't make sense to me. I felt like I was being forced to keep $60 worth of cheese that I didn't want in the first place. It was convenient for them, but not for me.

I am almost tempted to refuse the charge with my credit card company. If my cheeses arrive warm again since they are shipping over a weekend, I will definitely be refusing the charge and letting them know. Overall, my experience with Bright Cellars has been disappointing, and I wouldn't recommend their cheese membership to anyone.

I dealt with them once and want nothing from them anymore. Unfortunately, getting rid of them is much harder. As I said I once got their product, wasn't satisfied and decided that I don't need their service in my life. Canceled the subscription. At least I thought I did. In fact, they didn't stop sending me offers and things like this that extremely irritated me.
I spent over 2 months to stop this mess. Thanks to their clueless customer support. If they worked better, I think I would have resolved my issue much faster

I'm very disappointed with Bright Cellars and will cancel my membership. These guys have the worst customer service ever! I was a loyal customer of Bright Cellars for six months now and really liked the wine, but my latest experience was terrible. I have ordered a bottle of wine and it arrived broken! Bottle was completely smashed! And of course the was no wine left in the bottle, just some drops on the bottom.
Contacted customer service and they refused to replace! They said that it was not their fault and that's all! They never helped me, they refused to refund my money!
I'm absolutely disgusted with Bright Cellars!