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[Resolved] Bravofly / Bravonext SAflight date change request

I requested a change of date for a flight the same day of purchase. They sent me a quotation later on to which I accepted online, since I did not see any changes I called several times in order to make the purchase. It took them for days and many phone calls to get back to me. When they finally called back, they offered me another price different (higher) from the first quotation. I can not believe a company can be so inefficient. Now they tell me that they will not respect the first price and I have to pay for the highest price. What is the benefit of booking with them? None.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • BravoFly / Bravonext SA Customer Care's Response, Feb 01, 2017

    Dear Marcela Sophia,

    Thanks for your message.
    In order to resolve the case more quickly, I would be very grateful if you could please reply to this message confirming your 9-digit Bravofly booking ID.

    Thank you,
    Sofia

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