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Boscov's / Bad service

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This purchase went rapidly from a high to a low. I was looking for some additional pieces for a set of dishes we recently bought elsewhere. Boscov's had what we were looking for, with attractive prices and free shipping. I ordered three different but related products (23 Nov).

Three days later (26 Nov) I received an email saying my order had been packed and was awaiting UPS pickup. There was no mention of this being a partial fulfillment, so I assumed all three products were safely on their way.

That same day I got another email with an invoice showing just one of the three products, but with footnotes saying my order may ship from multiple locations on different days, so I didn't worry about it at all. (Orders from amazon often are split across different warehouses and it all works out fine.)

The next day (27 Nov) things started to get noticeably weird. I have to quote part of this for you: "We have not yet been able to locate part or all of your order." I suddenly had this image of them managing inventory like I manage the junk in my garage: I know something's out there, but I can't locate it. They can't locate it? What does that mean? They either have it or they don't, but this sounds like they just can't find it.

The "can't locate" email also said they'd "allow 3 more business days to locate the merchandise." Now my mental image is they give some stock picker three days to poke around the warehouse seeing if they can find my ice cream bowls. That's efficient.

The very next day (28 Nov) I received a pair of emails--one for each of the two missing products--announcing that they're no longer in stock and the order has been canceled. Those three days of trying to locate the products had dropped to one, but I actually feel good that the poor stock picker could go back to doing something more productive sooner.

The real gripe is that the products were listed for sale in the first place. There was no indication that they were out of stock or back ordered or anything like that. I get the impression their Web site software doesn't talk to their inventory software, which is an unforgivable state of affairs for an online merchant. Or perhaps their inventory management is so sloppy that they really aren't sure what's in stock--also unforgivable.

So here's the punchline: after getting the cancellation notices, I went back to the Web site pretending to start shopping all over again. The canceled products were still listed for sale!

The one product that did ship is due to arrive tomorrow. We'll see how that turns out.


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N  27th of Jun, 2009 by 
Agree Disagree 0 Votes
The best thing to do when shopping is go to that store. Go to the department manager and let him/her know what you are looking for.

Most will try to get what you are looking for. If not, they would send you to another one of there stores and sometimes the GM would call around the other company stores to see if they have the product at the other stores.

NOTE: If something is a good deal, remember the store workers sometimes hide the stuff for themselves and when it shows on the computer as it was not sold, it is being held for someone that works in the store. but the computers do not know that, it still thinks that it still for sale.
N  17th of Sep, 2010 by 
Agree Disagree 0 Votes
"If something is a good deal, remember the store workers sometimes hide the stuff for themselves and when it shows on the computer as it was not sold, it is being held for someone that works in the store. but the computers do not know that, it still thinks that it still for sale."

Eh, wrong. Sorry dear, I worked as a manager at Boscov's for three years, and unless you've worked there, I suggest keeping your assumptions to yourself so you don't look foolish.

Oh, absolutely, people who work in stores will put good deals aside for themselves or friends/family! They have every right to. They unload it, shelve it, price it, sell it & ring it up. They get first dibs in my opinion. Sometimes, you're just out of luck. However, it is manually taken out of inventory.


Boscov's website does not go by whatever inventory you're thinking it does. There is no warehouse for Boscov's online shop. The orders come to individual stores, where people who work there take time out of their day to search for these things for people who are too self-important to get up & move their backsides to a store. THAT'S why they were looking for the item. And, sometimes, the last piece is damaged or stolen off the sales floor, but until that is discovered, it remains in inventory.

So, yes, while you are clicking away, some coworker who is inundated with customers in an under-staffed store is looking for your wooden spoon or sheet set or whatever. Sometimes, it's just not worth looking all that hard. Especially when you have a line of people in front of you who aren't too lazy or "busy" to be there in person.

I'm so sick of people whining! If you wanted it that badly, you'd go get it. If you can't leave your house, MAKE A FRIEND. The same goes for coming into the store, buying something & then not wanting to carry it! I'm sorry, but retail workers are not your mules. Can't carry it? Guess you'll have to get something smaller today : ]

Same goes with standing there for 45 minutes taking up a coworkers time to have him/her explain every detail of how to work a toaster oven or coffeemaker! If you can't operate the appliance, or you're incapable of reading directions, it's probably better for everyone's safety if you DON'T own it.

Unbelievable. You know, I have been both a customer & retail worker, and I have never, ever, ever been as pathetic, whiny, self-absorbed, NEEDY, etc as some of the people I've encountered.

Thank God for that!

Luckily, I no longer work in retail, but I will ALWAYS have more respect for the coworker than the needy customer. Asking questions & having legitimate concerns is one thing. Being blatantly ignorant is quite another.

By the way, Boscov's is a teeny tiny company. They are family-owned & do not have the means of a Macy's or Sears. They are NOT AN INTERNET-BASED COMPANY. Their priority is not the internet shopper, that's just a plus for them. If they don't have it, they don't have it. Pick different dishes. Don't advertise your whining on the internet for cryin' out loud.

Do you think anyone at Boscov's cares? I'm more irritated & I don't even work there. It's really simple, if a customer is more trouble than their money's worth, you humor them to get them out of the store & go about your day. Each time they come back in, you continue to humor them. No one cares about your $40 dishes, believe me. And if you're CALLING or, the worst, ONLINE & are causing more stress than you're worth in cash, forget it.

Just look at yourselves, seriously. The fits people throw over nonsense is crazy. I'm asking you all, for your own sakes, so we won't have to laugh at you anymore, shut the hell up.

God bless the people who deal with you.
D  27th of Nov, 2010 by 
Agree Disagree 0 Votes
I discovered Boscov's online while searching for a particular dress I saw on another website which didn't have it available in my size. I not only purchased the dress from Boscov's, but a number of other items as well after I found what a great selection they had available. Visiting their store in person was not an option for me as I live on the west coast in a rural area. I was extremely pleased with their service and timely delivery. If this order was a hardship on Boscov employees as suggested by the last post, I offer my sincere gratitude to you for going the extra mile to fulfill my order for me. It was a job well done, and I wish you and Boscov's all the success you so richly deserve.
N  13th of Apr, 2011 by 
Agree Disagree 0 Votes
Several weeks ago, I was at the Boscov's store in the Coventry Mall and made a purchase at the Comestic Counter. I was asked to open a Boscov Charge account and thought it might be a good idea. However, when I saw all the information that was needed to open a charge account, I decided not to open the charge. At that time, I had completed a partial part of the application and requested that I be given the form to dispose of when I returned home. My request was denied and the clerk told me that since the name Boscov was on the application, I cound not have the form. And, that it would be discarded when it went up the office. The more I thougt about this, the more upset I became and when I got home I called Boscovs' Coventry Mall and asked to talk the store manager. Again, I was told that it would be discarded when it got to the office. Now, I am receiving all the Boscovs' advertising thru the mail--I do not want to be on the mailing list - and will not ever open a Boscov charge.
A  20th of Jul, 2014 by 
Agree Disagree 0 Votes
Their website is the worst one I have ever seen from a department store, and they don't seem to care. Their product pages have photos so small that you can barely see the detail. When a clothing article has more than one color or style, it is not clearly indicated on the webpage. I had considered giving gift certificates to family, but after my bad experience I doubt that I will want to put them through this. I have been lucky that I did not have a problem with previous orders. I saw that the company had filed for bankruptcy a few years back, so the internet sales COULD be a real boost, but not if they don't care about making it a pleasant experience.
Compare their website to Kohls or Belk and you will see what I'm talking about.
Surely they are making enough money to hire a good web designer.
N  2nd of Aug, 2016 by 
Agree Disagree 0 Votes

Boscov's - overbilled
United States

A few months back I called for service on my Haier Dryer that I purchased from the Colonie Center store a few years ago. It had an electrical short that resulted in burnt wires that for some reason were left sticking out of the safety plate when originally installed. I had no reason to have to look at the back of my appliance for the two years or so that I had the machine. It wasn’t until the “spark and smoke”occurred that I was aware of the shoddy safety plate. Thank goodness I was in the laundry room at the time, or that it wasn’t a major fire.
The appliance was under warranty at the time so I called for an appointment for a “Technician” to come to the house. He came and checked the dryer, but needed to order parts/wires and that he would have to come back. At this point I was still under warranty, but since he didn’t have the parts to replace it at this time, his next visit in about a week would still be considered under the warranty even though at that point my warranty would have been expired.

A few nights before his return my Haier Washer, that I bought as a set with the dryer, stopped spinning out water. These are only 3 year old appliances!
The “tech” came back in about week or so to replace warranted parts (shorted out electrical wires) for my dryer. I told the rep I had a problem with the washer as well. He told me it’s probably the water pump. I asked him what would something like that run? He said “probably about $20 for the parts but about $60 for labor”. I said “Well in that case I’ll fix it myself, but would you know the part number for that model. With his tablet in hand, and in about a minute or two, he found the part number and told it to me. I said Thank You!!

When I received my bill with a charge for “Parts and Labor”, I called to clarify that my dryer was still“under warranty” at the time. I was told it was a charge for the washer! The“tech” charged me for giving me the part number! And your customer service people agreed!
If the “tech” would have said“that information is going to cost you $30” – I would have looked it up myself!
You pride yourself on your customer service and your courtesy. How is that being courteous and caring to your customer? Considering the fact that both appliances had major problems beginning just their third year of use? The rep I guess wasn’t getting compensated for the trip, so he had to tack on the “consulting fee”?!

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Boscov's Logo Boscov's
Customer Service
4500 Perkiomen Ave.
United States - 19606
+1 610 779 2000
+1 610 370 3840
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