Borders Books / Customer Service and Online Ordering

KS, United States

Ordered a book online that was used. Was sent the wrong book. Have been trying to settle this since April 2011. Used books handled by second party which they will not give me any information on. I ended up purchasing the book already. All I want is a return label and a refund. I have phoned and emailed countless times. Every time I call customer service it is an overseas operator. I have never received a response from their second party provider. We are Borders Reward members. I can not believe that they are trying to recover their business and this is how they are operating. I give up on my $14 purchase but they are the losers of all of our future business.

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