Booking.com

Booked room with two double beds for two nights and when we got there it was a one bed room with a pull out couch. When we complained we were told if we didn't like it we could cancel and good luck finding another room in Boston. Also their was supposed to be a swimming pool at the Boston comfort inn in Dorchester Massachusetts and their was no pool, and when asking for extra pillows to accommodate the pullout couch, we were told their were none.

Don't know who I'm more disappointed in, the hotel or Booking.com

PAYMENT Confirmation number: [protected], pin: 1104

4th August

We arrived the property after driving 2 hours from Varna with our 2 kids.

No one was contactable, and the apartment was not accessible. We called around wasting another 2 hours of our family holiday.No contact from owner, wrong phone number provided.

After being told by a Booking .com employee on the phone that they would contact the owner, and find us a new place to stay. We waited. We waited more.

Long story short is we could not find any more accommodation in Burgas and our weekend away was Ruined !

We had to drive home late that night.

The money has been taken from our account .

PLEASE RETURN IT IMMEDIATELY.

This was a very sour experience and i advise others to be very careful booking last minute in large complexes.

THIS IS OBVIOUSLY A SCAM AND BOOKING.COM MUST FIX THIS.

After receiving 'overbooked - go book somewhere else' message, I booked another guesthouse. Customer Service at Booking.com promises to refund the difference. I ask to confirm this on e-mail. After talked to 3 different people at helpdesk still no clear: Booking.com will pickup the difference. Either vague wording or just no reply.

I guess Booking.com strength is to lure you into booking hotels with them. If there is a problem they are not around anymore ! Cheap trick and shame on you, Booking.com.

This is my last booking with them. Why would I give them 15% if they do not anything for me ? I rather spent it on the hotel then. Same price anyway.

We have booked at lane park hotel nyc, by the name nikos negas.
Check in 06.25.2018
Check out 06.28.2018
Confirmation number: [protected]
Pin code: 9058
The guarantee was payed from my master card (debit card) in the name of tran van tsao an tou nefeli.
The amount was not returned back in my account as they said, yet.

From: "park lane hotel - a central park hotel"
Date: 22 june 2018 at 11:19:04 eest
To: n. [protected]@fridays. gr
Subject: 🛄 thanks! your booking is confirmed at park lane hotel - a central park hotel
Reply-to: "park lane hotel - a central park hotel"

Booking.com has allowed ROOM ROOM HOTEL SAPANCA TURKEY to steal my money despite I cancelled for FREE and Booking promised to Refund, However after SEVERAL SEVERAL SEVERAL mails, calls and followup, NO respond and yet not refunded.

Another Issue with Booking BEREKET APARTMENT HOTEL ISTANBUL TURKEY also he stole my money when It was NOT as advertised, IT IS DISASTER and HUGE FAILURE OF BOOKING.COM POLICY, NOT Safety to book with BOOKING.com,

According to your client the villa owner we were to receive our deposit refund on 11th July. After various phone calls being unanswered by the owner we turned to booking.com. Totally being fobbed off with we will call tomorrow or the money will be refunded tomorrow etc.
The Villa was a disaster I have sent Photos requested by Booking.com but nothing has been mentioned about the state of the accomodation booking.com supplied.
ie Villa had curtain rail falling down, cistern not attached to wall, holes in the curtains which were dirty, dangerous electrical connections. The Villa was suposedly called Margharetta no 7 however the name outside was Villa Nora numer 2. Perhaps should have been called Fawlty Towers.
My wife myself and my mother who is disabled paid £750 for this accomodation including a cleaning charge although no cleaning was done when we were there, apart from the cleaning we did.

After months of looking at beach houses in Galveston online for rent, to spend a few much needed summer vacation days with my kids, we get all the way there and after the 5 hour drive, there was someone already staying in the home. Called number on reservation (Reservation Confirmation # 1842.779.673 Pin 2583), and was on hold and since it was later in the day, wasn't sure anyone would answer. Finally reached someone, not even sure if it was booking.com associate or local management company, and no one seemed to understand what happened. So then to prevent my family from sleeping in the car for the night, had to find another property while sitting on side of road. Picked something economical, because frankly, I was not sure if I was still going to be charged for the original booked home. Especially since Booking.com site says non refundable reservation.
So got into a different home, which was nothing like home I rented originally, no view of beach, nothing like what my family planned, it was just a total non-beach house! So then was on phone and email constantly stating how unhappy and disappointed we were about our much awaited vacation to be completely ruined. And basically Booking.com stated, well since you ended up renting another place which was cheaper than your original place you rented then we aren't going to do anything.
I couldn't believe it, they were acting like they did my family a favor by saving us money on a cheaper replacement house! The whole reason I rented the original home was to be right near and in view of beach! They cancelled my original booking for free, which I was grateful for. Plain and simple, Booking.com didn't care they ruined our family vacation!

Yesterday I booked via Booking.com and the price of a triple room with breakfast was 80 euros. But the email of confirmation Booking.com
Numero di conferma: [protected]
Codice PIN: 2496
was 90 euros. I didn't read the email when it arrived. I only noticed the difference of price when I got the receipt from the hotel (they had already taken the money from my card). I told them that the agreed price was 80 euros, and they said that it was a mistake of Booking.com.
I think I made a mistake not reading the email when it arrived. I was sure that it was not necessary, but I was wrong, because somebody had changed the price.

Overbooked at original accommodation. Primero Appartments Basingstoke. Booking.com suggested Stilring House. Even though £50 more, we took Booking.com's
suggestion.

Not very clean and in a poor state of repair (see photos) with a general aroma of ‘wet dog'

In the change of locations I stopped receiving emails and contact from booking.com. So had no info upon arrival and stood outside for 20mins trying to contact someone. Same with Checkout instructions.

Then asked for bedding twice that never arrived and every time except the first time I got through on the phone the number never picked up (see repeated efforts to contact Stirling house)

Shocking in every respect. Plus poor service from Booking.com with lack of communication. No oversight from Booking.com as to the quality of offered alternative accommodation. Which turned out to be worse and more expensive.

I at the very least require the extra money spent refunded. Also would like to see Booking.com looking into the standard of offered accommodation at sterling house.

I do upwards of 100nights per year in Hotels (Marriott Platinum Premier Elite member) and was thinking of using Booking.com more and more in my travel plans. If this isn't handled correctly I assure you I will never return to Booking.com.

I booked a hotel in Victoria, BC on July 18th, 2018. Arbutus Inn on Douglas Street. I was asked to give the hotel a copy of my identification to keep on file behind their desk. I am very unhappy about this as there is no mention on the site that the hotel will ask for personal information to be kept. I have no issue showing identification and they have my credit card info, so not happy about the non disclosure. I know you say to contact the hotel for their policies but in the day of the privacy act I find this practice totally against my privacy. This is an important issue that should be stated on your site if you are going to have them advertise with you.

I booked the Clayton Hotel Dublin Airport for August 1st for my family and paid 143 euro. However I made an error and the the date should be July 31st.

However after realising my error I tried to change but your website would not let me. It said that I would have to forfeit my entire amount. I think this is very unfair as the hotel benefits the entire amount and I am out of pocket.

It is difficult to contact your company to register a complaint. I am a regular customer on your website and have made numerous bookings over the years. If this is not resolved to my satisfaction I will never use your site again and will make my complaint public on social media.

I have already written of my experience on trip advisor

We booked "Hotel ibis Versailles Chateau" on July 8-9 (2018) which is near the train station and the Versailles palace, however, booking.com gave us confused booking confirmation for the hotel name as "Hotel ibis Versailles Chateau" but the actual booking at "Ibis Versailles Parly 2" which is 15 mins bus trip from the main train station. the two bookings made us confused on the arrival and we needed to reschedule for our visit to the palace.

Our booking confirmation number is [protected], and both hotels show up on my phone for upcoming accommodation choices. The attached photo is the messy confirmation details.

[protected]

Hampton Inn has confirmed fees associated with this cancellation is EXCLUSIVELY yours! The provider explained they "would never charge their customers for early cancellation" and recommended going forward to work directly with the hotel. Without informing me of your policy -which makes no sense - exactly what service am I paying or receiving since the reservation has been cancelled and more than likely will be booked by another party? I refuse to pay for someone's stay!

Your policy is robbery and rapes customers of what should be a pleasurable experience. Who would EVER want to use booking.com with service such as yours!

Confirmation no : [protected] PIN : 2368. I was supposed to check in to Art in Accommodation in Rome, Italy on 1st July 2018 between 12 and 8 PM. I got information that my flight will be delayed and i tried to call the hotel that I will be checking in late in the night around 12. They did not respond properly and cut the call. However, i did not lose hope and called the booking.com customer care twice for support and they had a talk with hotel owner and they informed that I cannot check in the night around 12. I asked customer care guy to check with hotel if i can check in the next day morning and the customer care guy informed me that the hotel owner agreed that he will not cancel the reservation and i can check in on 2nd July morning. 1st July night when i landed in rome i got notification that my booking is cancelled . I called booking.com customer care but they were unable to help during that time. So, They said they would get back to me but they never did. I was with my family and I had to book some other accommodation in the last minute.Since, there was hopeless communication from the hotel authorities and cancellation from hotel and helplessness from booking.com customer care representatives, I want my amount to be refunded. Otherwise, I will never use booking.com again

Road trip from Orlando to Antioch, TN on JUNE 30-July 1/ 18. I booked a hotel room at the comfort inn and suites in Antioch Tennessee several days before leaving for the road trip thru Booking.com...I was sent a confirmation text and email saying I have the room. Upon arrival at Comfort Inn & Suites after a 12 Hour Dr.… There was no hotel room booked at Comfort Inn & Suites… They had no record of an email or a reservation made in my name. Needless to say… I am not pleased with Booking.com and probably will never use them again… The clerk at comfort inn said they were third-party and Comfort Inn is not responsible.

Hi

Please be advised that i had three bookings spacious-and-centrally-located-apartment-with-pool-parking in perth

for the period of 23/6 - 25/8 since booking dont allow more than 30 days bookings:

23 June- 23 July [protected] refund received
23 July- 22 Aug [protected]
22 Aug- 25 Aug [protected]

On the phone and through air bnb chat log and through booking we agreed a full refund for the whole stay .
Cancellation for free! U can refer to the booking it self with zero cost!
Since i made a complain that the keys were not there at the checkin time even the lockbox code was wrong.
I have pictures of the empty lock boxes as a proof.
Now the owner has refunded one booking only refusing to refund the rest claiming the key was there!
Please check the refrences above u will see a cancellation for free with zero cost since 24 June and i still didn't get the 2 refunds back!
Can u please contact and advice as soon as possible
Regards,

Do not recommend using booking.com. They assigned a confirmation # and preach if anything goes wrong they will find you "equal or better accomodations". It's a terrible lie folks. They put us in a property that was occupied by an unkowning owner! We walked in on them. Litterally, the lady could have shot us dead. Then the booking dissaster started. They did everything possible to save booking money and cared less about their ptomise of eqaul or better accomodations. Shame on this greedy giant company. They wasted our time, stuck us in a dump extended stay vs a 5 bedroom house and then refunded a pittance as. Compensation. Their customer service is a poor example of empowerment and an example of what customer service should not be. Do your research. Spend you hard earned money with a company that stands behind their promise.

I had decided on the Besakih hotel for my trip in November and reserved it via Booking.com with an email confirmation. About an hour later I receive another email from Besakih saying my card is invalid and to update my details. On checking my booking they had tried to debit my card (I chose pay at the hotel for my payment option). I rang and was told that "100% they had not tried to debit my card." I rang booking.com who agreed it sounded dodgy and they would ring the hotel. They couldn't get a manager.

After numerous emails it appears that Besakih tried to put a hold on the total amount of my 8 day stay to 'validate my card'. I use a debit card and don't usually have that amount sitting on it, thank god. If I did it would have been unusable for 10 days while Besakih held the full amount of my 8 day booking. Booking.com contacted Besakih hotel and asked them to hold a lesser amount for validation, which they declined. Here is what the email confirmation says about payment "You don't need to prepay. However, the property may temporarily hold an amount on the card you provided, just to test your card, and guarantee your booking. This test payment will be returned to you."

I have read Booking.com terms and conditions and nowhere can I find it stated that the hotel may put a hold on the full amount of reservation to validate your card when choosing the 'pay at hotel' option on booking.

Besakih Beach Hotel should not be allowed to do this through Booking.com

I booked a hotel through Booking.com and after emails to the hotel with no response about my enquiries I escalated it to Booking.com who replied with contact the hotel direct and gave me a phone number. They are in Portugal and I can not email them.

I emailed the hotel and booking.com again with no response from either. I now have flights booked and no hotel to stay in. Absolutely disgusted with booking.com

I have used them in the UK a few times with no issues and assumed I would be OK to use them for my trip abroad. how wrong I was. I now need to find another apartment to stay in.

Thank god no card information was given.

I will not being using booking.com again.

I am going to repeat my last message since the theme is things dont get answered quickly.

I had a reservation for July 20-22 Confirmation # [protected] PIN 7314

I found out today this house is not available. This is unacceptable. I spent hours of my time on the phone this evening speaking to at least 6 reps only to get no solution. I asked to speak to a manager and was told thats not possible.

I need my problem resolved. I need a place for my vacation that I booked in january in the hamptons and I need it resolved as soon as possible. This has taken hours already away from my family and job, stress among other things. I have found three homes at a higher rate on homeaway. I need someone to help me find a solution before its too late. This is three weeks away during the busiest season in the Hamptons. I shouldn't have to sacrifice any more than I already have for your companies mistake. I am sickened by how booking.com does business in general and hope somebody can turn this experience around for me so I dont have to take legal action.

https://www.homeaway.com/vacation-rental/p262460vb
Total $8939.00

https://www.homeaway.com/vacation-rental/p949464
Total $7899.00

https://www.homeaway.com/vacation-rental/p4213521
$6228.00