Bob's Discount Furniture
reviews and complaints

My leather reliner head rest is disintergrating. Bob's Goof Proof policy does not cover "normal wear and tear". The Mgfr doesnt make the recliner anymnore, but they can sell me a new head rest for $250 and I have to get it intsallled. Now the reclining mechanism need to be replaced. the repair man told me they will call the next day. A week later my wife called them and they said they didnt process the paperwork and the part will take 4 weeks.

BOB'S *** BIG TIME. Dont be fooled by pricing.

I will Never recommend or buy from Bob's ever again!

On December 2010 went to Bob's and I'm talking at the very beginning of that month, in the store I make the decision to buy me a bedroom set, but I didn't knew was the headaches I would have for that decision. Just after I pay 2, 281.00 for my bedroom set they told me that they didn't have it on stock and the next delivery for that would be quick in January 2011 a month after I bought it they bring it all damage we in February and so far I still dont have my bedroom set and if true is all I have say here more true is that BOBS FURNITURE LOST ANOTHER CLIENT. that people is rude and the worst to deal with...

I had purchased a couch and entertainment center from Bobs in New Bedford, Mass...well I WILL NEVER again do business with this place they hire "delivery people" who cant deliver a package of tomatoes never mind furniture...they were rushing because they had so many deliveries and couldnt be bothered to get the couch upstairs they said it was too big...bull crap...got my money back for both items over 1k and they lost not 1 but 6 customers as I am spreading the word...and they have cheap stuff as well dont fall for there BOB O PEDIC is crap spend the extra for good furniture the manager there is an ***

My mistake to sign a paper, even though i wrote next to the signature, that the bed had some parts missing. i was told by the delivery people not to worry about, that someone will comeback with the missing parts and assemble the bed. i am still waiting and since i do not want to mess up my credit i am paying for something i have not used for the last 5 months. i went to the store at flushing queens ny and the manager promised me heaven and earth. i never heard again form the store. i have waisted my time calling over and over, left messages in recordings. acouple of times someone picked up and gave a run around speech, but i am still with the unassembled bed occupying space in the middle of my L R. i am considering suing the store, but working, bu i havent got the time. I will NEVER BUY AGAIN AT THAT STORE. I AM PISSED OFF. . at least thanks for REDING MY FRUSTRATION even if this writing doES not solve my problem.

I have written to both of you and called to try to have a pane oon glass on the coffee table that came with my living room set on in voice 05140337FSVVA dated 05/14/10.
Guardsman policy states imfatically that it covers breakage of any surface. specifically stating, "any chip or breakage".
I wrote to Bob's on their site last week with no response. Guardsman says it is not covered. I have had NO RESPONSE.
This is unacceptable.

If I do not hear back from you by Thursday January 27, 2011, I will have the pane of glass replaced and pay for it and then take both of you to court for breaking a legal conract of service which I paid $299.99 for.
Thank you.
Anna S. Krosnecki

I purchased a couch and a love seat from Bob's, only to have multiple problems, and found thier customer service to be terrible. Two months after purchasing the furniture, the mechanism which reclines the love seat broke. We complained to Bob's, still had the one year manufactorer's warranty, and they replaced the love seat for us. That was fine, but what was not OK is that we have had the same mechanism failure on our couch - twice! All the mechanisms were faulty, and it was just a matter of time untill ALL of them broke. Shortly after purchasing the couch and love seat we moved from NYC to Chicago, though when we bought them we asked in the store if that would be a problem with the warranty and they promised us that there would be no problem - ha! When we called to report the broken mechanism on our couch (the second time we were having this problem), they told us that we had voided the warranty by moving out of thier service area. There is nothing written anywhere in thier warranty that says that. Luckily, we had purchased a 5 year extended warranty from Gaurdsman, and after about a month of negotiations, and a lot of yelling they finaly came to a deal where Bob's supplied the part, and Gaurdsman supplied the installation. A few months later, and the mechanism on the other end of the couch broke (the third faulty mechanism we were dealing with), and it was already a year after we had purchased the couch. So Bob's refused to do anything about it. Even though it it obviously their fault. They offered to sell us the part for $140 - with no discount even though they sold us faulty furniture. And Gaurdsman doesn't want to deal with it either, they offered us a cash settlement, which wont cover the cost of the part and installation. Be forewarned, Bob's Discount Furniture is dicount for a reason... it's just a matter of time untill it breaks.

Bogus Advertising and Bob's friendly, "guy next door, " commercials lured me into a Bob's Furniture store this past February wherein I bought two leather recliners. Around October of this same year, I noticed a small hole in the back of one of the leather chairs. No worries right? I had purchased a Goof Proof plan for an additional $ 300. In the day of the computer, you would think that everything could get accomplished over the phone. This Guardsman (warranty) company took forever to send out a form that I had to complete and then when I completed it and sent it back in, they refused to repair my sofa because they said I had not return the form in time (a 10 day time frame). RIDICULOUS! The women on the phone (one being a supervisor) absolutely refused to send a technician to repair my sofa. So at the end of the day, I'm stuck with a hole in my leather recliner that I haven't even had for a year and Bob's laughing all the way to the bank with my $ 300. To add further insult, I had ordered a bedroom set and sectional (before I knew of Bob's lousy warranty and customer service policy). Two delivery men showed up and after about a two minute effort, gave up stating that they could not get a piece of my sectional through the door without taking off the door hinges. They were ready to take the furniture back until the third delivery guy came in and was able to get the sofa in within 1 second. When I asked them if they were sure they knew what they were doing because I wanted the good service I paid for, one became irate, swore at me and tossed a frame picture against my wall. Mortified at this, I asked him to step out of my house and asked the two guys to contiue without him. The both of them refused and started putting my furniture back on the truck simply stating, "just call Bob's because we're doing this job!" And they left, after I had been sleeping on the floor for four days wating for my furniture delivery. The delivery guys boss refused to talk to me over the phone and when I called Bob's furniture, they were not able to persuade the two guys to stay to complete the job! I had to call the police, that's how ugly things got. Have you ever? Now the earliest date I can get for delivery is Wednesday, so that's another three days of sleeping on the floor and I'm a woman in her forties whose recovering from knee surgery! So I didn't get my furniture that I paid thousand of dollars for because the delivery guys didn't like that I complained. My daughter was in tears and the delivery guys were loud, blocked traffic with their trailer and caused a ruckus before my neighbors (EMBARRASING). Dealing with Bob's Furniture has been emotionally, pyschologically and physically traumatizing. SHAME ON YOU BOB! People we need to ban together and show this man that we DEMAND good service. The only way we can do that is NOT to support his company. People tell your friends, family and neighbors alike to not shop at Bob's furniture lest be humiliated, ripped off and made to feel sub human. Don't be lured in by his friendly, "i'm just an ordinary person commercials." Besides, the icecream ***, there wasn't any coffee and he rations out this cheap (like his furniture) penny candy. Don't go to sleep on Bob because you might end up in a NIGHTMARE!

I spent $800 ( a lot for us on a serious budget) for a full size bed and twin bed. They delivered them a week ago, 12/2, but failed to deliver the basic sliding frames. The delivery man claimed that "the warehouse was out of frames" and they would deliver them as soon as they could. It has now been a week and no one has even
called to deliver the frames and explain the situation. We have been patient
because we know some times mistakes are made, but this is unacceptable. Being on
hold with your customer service for 30 minutes at 7:15 am is also unacceptable. Calling back again to speak with them at 1:30pm the same day meant being on hold for another 30 minutes.
The costumer rep, Nancy, who eventually came on the line could not schedule the
delivery until Monday DECEMBER 13th. WE HAVE BEEN WAITING A WEEK because of their
error and need these frames. I will take legal issue with Bob's. What kind of a furniture business runs out
of standard sliding frames for beds? DO NOT SHOP FROM BOB'S DISCOUNT FURNITURE. BE WARNED. Spend the extra money at any other furniture store.

I waqnted to really speak my mind in detail but this is not the first letter i have written...i have at this point washed my hands with bobs discount furniture *in farmingdale) besides the runaround rude behavior and broken furniture, ...that they push you to get the goof proof guarentee...in case something goes wrong you are covered the only goof was the fact i reached into my pockrt for another 100 dollars...thinking it was a good idea 1yr and a half later i sit on broken furniture with springs coming out and threads coming a part...they should have paid me to take the furniture, , , , i was the goof...scammed from day one and treated like a criminal...for wanted my furniture replaced..u see i wrk hard for my money, , heartfelt dissapointment we know they dont!

Our experience at Bob's was the worst buying experience I have had in 25 years as an adult consumer. The salesman was wonderful when we went to the showroom to view the products we had already selected online. It took trips to 3 different computer terminals and a total of 4 times to enter the order and take my deposit. I felt bad for the guy but I left feeling excited about the new bedroom set my 3 year old would receive in a few weeks.
They had a problem over the phone when I called to make my final payment and schedule delivery. They left me on hold for 27 minutes and disconnected me 3 times. I would never have believed it if I did not witness them doing the same thing to others when I drove there in person to straighten out the payment. After an hour in the store and help from 5 people, the manager assured me that I would receive my order the following Saturday.
I received a call 2 hours after my scheduled delivery time to have someone tell me that our order did not get loaded on the truck. They would come Tuesday. On Tuesday, they delivered the mattress and not the bedroom. We refused and they assured us after 4 phone calls that we would get the complete delivery on Saturday.
On Saturday, they delivered the bedroom set and not the mattress. My husband went to the store to pick up the mattress and cancel the Goof Proof protection ... if you think we want to deal with Bob's on repairs, you need to think again.
Shame on you, Bob, for advertising state of the art computers and delivery tracking. Spend more money on training your staff on how to use the computer system and stop spending money on so many obnoxious commercials!

I purchased a complete bedroom set(PATRIOT-MAHOGANY SLEIGH BED) from the Stoughton, MA location on October 10, 2010 and it was delivered on October 13th. When I got home I noticed that the 6 drawer chest was broken and the slack that the boxspring lays on was also broken, so on October 14th I called the Customer Care Department, they were no help-POOR CUSTOMER SERVICE.

I was told that I would have to wait until October 25-30th for replacement furniture-UNACCEPTABLE.This means that I am forced to sleep on the floor.I am in pain after just one night of sleeping on the floor and can't imagine how this will affect me for an entire week or more.

Bob’s Discount Furniture tell consumer to DROP DEAD!

Well here's another of Bob's Discount HORROR STORIES. I bought the Eldorado wall unit along with 2 end tables. Total sale was $1750 system from the Yonkers store approx. 1 month ago. This is after previously buy a dinning room table, which took 6 deliveries before they got it right. Well the first 3 delivery attempts of the 3 wall unit pieces were damaged goods. Scratches, knife gouges, dark stains and blotches and doors that wouldn't close were among some of the various damages to this unit. Even the delivery drivers said don't accept it. Last Sunday, yes Sunday, I get a call from the warehouse from a guy named Paul. He tells me in no uncertain terms that Bob's will not deliver the furniture to us any longer. He said "I'm messing up his deliveries to other customers because I keep refusing delivery. He tells me that I should have accepted the pieces and they would fix them eventually. All this mind with a very condescending attitude. So I go the phone route, which I'm sure all of you other frustrated customers know about, speak to the General Manager Jeff in the Yonkers who assures me that I will get another delivery attempt. Last night, 10/21/10, Jeff calls me at 9:30 PM to tell me that Bob's will NOT deliver again. This is after a received e Mail confirming delivery this coming Saturday. Jeff tells me that no delivery will happen. He as well as the condescending warehouse man Paul tell me that Bob's wants to cut ties with. In other words DROP DEAD to the customer, go away and never come back. Now some of you readers may think we're very picky when it comes to purchases like this. Not true at all. All I want is a delivery that's not damaged. Little nicks, pin holes etc is acceptable but not like I described earlier. Rest assured that I will make Bob's and those who are involved in the fiasco miserable. I plan on sitting in front of the Yonkers store with signs reading "Don't buy from Bob's" "Bob's UNFAIR" and "Bob's Sells JUNK" in addition to some condescending, there's that word again, customer service. I guess Bob's sell so many damaged pieces that they can afford to throw away business. Bob's - Why in the name of the good Lord can't you get it right? WHY?

On June 27th, 2010 I went with my two cousins and my niece to get furniture for them because they recenty moved here to NY. Going to the Bob's discount furniture store, spent over $2, 000 and I was told that it would be delivered to my house Friday July 2nd, 2010. They told me there was no specfic time and I had to pretty much wait all day for them to arrive. While we were waiting for them at 10 a.m., the shipment arrived about 2 p.m. Out of the 12 items I purchased, only 4 came. I called the office and all I was told repeatedly by a woman named Diane that the delivery was sent and to just sit and wait. I asked them if there was anyway they could find out or give me any information and she told me once again "All day, All day!" I had a feeling something was wrong because I didn't understand why my shipment would come at different times and not all at once. I then called around 5 and once again "All Day" was told to me. Finally I called at 9 p.m. and spoke with someone named Will and they told me the warehouse was closed and that they will take care of it first thing in the morning and they will call back tomorrow. It was very bitter for me because I had an empty condo with nothing in it! Also, I didn't want to leave my condo because I was afraid I'd miss them! I wasted my whole day waiting for them to call and now I'm being forced to wait for them to call me the next day! I called them today (July 3rd, 2010) because they didn't get back to me and they told me to call back because they were in a meeting. I asked if the store manager named Andre Rodriguez can personally call me. It is now 3:30 p.m. and I still havent gotten a call back from anybody especially from the store manager.

I DO NOT recommend going to Bob's because their Customer Service is Horrible. I am waiting for them to call back just so I can return the items! Maybe if they read this I'll get a call!

Two thousand bucks worth of furniture!

I purchased a sofa from bob's furniture about two months ago and the gentleman who attended me in the Paramus store informed me that the sofa came in three sizes therefore i assumed that the sofa that i was buying was an 84 inch not a 91 inch sofa. I also purchased the goof proof plan because he claimed it was the best idea to do so just in case of an accident happening to the sofa. I decided to pick up the sofa myself to save delivery charges and when i arrived to my building the sofa wouldnt fit in the elevator which i found it to be unusual since it was supposed to be 84 inches long well i thought nothing of it and lugged it six flights up with the help of some friend finally when we bought it into apartment i had a bit of a problem getting into a turn in my hallway, but we did. The next day the springs started popping out and i reported it to customer service. They sent out technician in about a week and he claimed it was not a manufacture problem. After explaning to him what we encounter bringing the sofa in he took it upon himself to write in the report that we dropped the sofa on the stairs in hallway; which was not true. I found this out when I called customer service upon his request when sofa was inspected. Bob's refused to fix the sofa, they transfered me to Guardsman Protection Plan. It took two weeks to finally have a technician from Guardsman to come to my home after filling out claim papers and speaking to two customer representatives. It took approximately 3 customer representatives from bob's to help me with the situation and me explaining to them that the sofa was not dropped in stairs, and all of them gave me a different story and advice. Well after guardsman reviewed my claim they denied it because they claim that furniture damaged during transportating into apartment was not covered by plan. I then called to have my goof proof refunded, and I have the feeling that this will be another adventure with them to return my money . All i wanted was my sofa to be fixed. I did'nt ask for a new one or a refund, and this is what they put me through. Now im stuck with a cracked frame and springs popping out. My next step will be the Better Business Bureau.

This Spring I purchased a bedroom set from Bob’s Discount Furniture. After a week and a half later I noticed that my daughter and I were getting bitten by an insect. It never occurred to me that these bites were being caused by bed bug and that soon my apartment would be infested with them.

After 3 week of getting bitten and two visits to the pediatrician I was informed by my daughter’s doctor that the bites were most likely due to bedbugs.

I then proceeded to visit a hardware store and purchased
$50 worth of products. After using the products the bed bug problem was confirmed. I never had this problem before, a family member requested I do some online research on other customers who had the same problem after purchasing from Bob’s. I then proceeded to do online research on bed bugs and on customers who had similar problems and I found the following same complaints;
• http://www.my3cents.com/showReview.cgi?id=52253
• http://bobs-discount-furniture.pissedconsumer.com/bed-bugs-bobs-20081017139826.html
• http://bobs-discount-furniture.pissedconsumer.com/bob-o-pedic-should-be-bob-o-pathetic-20100120168425.html
• http://www.furnituretoday.com/article/37539-Bob_s_Discount_battles_bedbug_suit.php
• http://calendar.boston.com/revere-ma/venues/show/461535-bobs-discount-house ( Review Dated May 16, 2008, Titled BOBS REVERE)
• http://www.my3cents.com/showReview.cgi?id=51947
• http://www.my3cents.com/showReview.cgi?id=45838
• http://www.disboards.com/showthread.php?p=21052447
[protected], 12:12 PM By Jenna 45)

After my research I was stunned to know that my hard earned money went to such a cruel scam. I contacted Bob’s and they informed me that the insurance I had purchased does not cover bedbugs. (Of course it does not, if it did, no one would purchase a thing from them)
After contacting Bob’s Customer Service, the Better Business Bureau and Bob’s cooperate office I received the following statement:
From Tiffany Long, Bob’s Corporate Liaison: Bed bugs are a nationwide problem that affects retailers, hotels, colleges, multiple dwelling units and many other public domains. Bob's Discount Furniture takes scheduled drastic measurements to ensure that our trucks, warehouses and merchandise are not infested with any type of bugs, rodents etc. For this reason as well as, the length of time between delivery of the furniture and the day the bugs were reported they are unable to exchange or provide a refund. They are not accepting my claim.

This is Bull, if this was true why so many others have similar stories. I have spent hundreds of dollars on an exterminator, extermination products, cleaners, laundry etc. I have had to get rid of my daughter’s favorite toys, memorable belongings, furniture etc.

I’m emotionally drained, my daughter has developed migraine headaches and has been seen by a physician numerous of times due to this condition. It has been determined that the headaches are due to the products I am obligated to use in my apartment and on our daily clothing.

At this time I would like to continue to stay in contact with other customers who have had the same experience. I there is a lawyer out there that is willing to provide free advise or free representation please email me. We should work on filing a CLASS ACTION LAW SUIT ON BOB's.

[protected]@gmail.com

I bought a bobopedic lite from bobs discount furiture almost 2yrs ago...my back hurts more now then ever i cant even walk standing straight up..im taking this matter further...maybe to the press if i have to i spent alot of money on my low in come..i relied on this bed.. i think i deserve a replace ment or a better bed atleast..my wife nd i r very upset..action needs to be taken..i was looking for a bed of good quaity nd to help fix what could be fixed by a comforable bed but didnt happen just made it 110% wores very pissed customer

I purchased a bedroom set from Bob's in North Plainfield, NJ, they were recommended by a friend who had ordered from them (Wayne, NJ store) but had not yet received his furniture. Last week he told me his furniture was delivered and 5 of the 7 pieces were not just damaged, they were smashed. I was a little nervous about my delivery but hopeful that it was an isolated incident...IT WASN'T.

My bedroom set was delivered today and there were two broken pieces. They originally wanted me to wait 2 weeks for a technician to come out to repair the pieces...repair, didn't I pay for new stuff!

After much ranting on my part, they agreed to bring new pieces on Tuesday...let's see how that works out.

Lesson learned, Bob's Furniture is cheap because it is CHEAP!